Remove Customer centricity Remove Employee engagement Remove Feedback Remove Training
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Amazing Business Radio: Amy Brown

ShepHyken

She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies. Top Takeaways: Customers want to be empathized with and understood by the brands they interact and do business with. Listen to your employees, too, not just your customers.

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Employee Ambassadorship: CX Focus Built On Neither Employee Satisfaction Nor Employee Engagement

Beyond Philosophy

A satisfied employee can pretty much be described as one who is relatively happy or more than complacent about their day-to-day job experience: the work, pay, benefits, possibilities for growth, promotions and possibly more – – like training, work environment, and reward and recognition.

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Why Should Contact Centers Care About Employee Engagement?

Noble Systems

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. So, in order to be truly customer-centric, you must first become employee-centric.

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The Ultimate Tech Stack for Customer-Centric Support Teams

aircall

Which is why we’re diving into how you can optimize your support tech stack for great customer-focused outcomes. . What Being Customer-Centric Looks Like for Support Teams. A way to gather and share positive feedback from customers . Effective ways to deal with unsatisfied customers .

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Why Should Contact Centers Care About Employee Engagement?

Noble Systems

Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. So, in order to be truly customer-centric, you must first become employee-centric.

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Bad Feedback Is the Best Feedback. Are You Listening For It?

360Connext

As an employer, you need to provide oodles of feedback to employees to ensure they know what they’re doing, what they’re supposed to be doing, what they’re doing well and what they could be doing better. Bad feedback is BIG feedback! Your employees hate their jobs. Your social media is stagnant.

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How to Train, Support, and Coach Customer Service Agents

Fonolo

Whether it’s for existing products or new features, there are times when you have to teach your employees new skills that will help them fulfill their responsibilities. While training is vital, it isn’t enough to help employees grow professionally at your company or in their careers. These can’t improve through training alone.