BlueOcean

JULY 12, 2018

The only constant in the customer care world is change, and if you don’t keep up, you’ll be left behind. That’s why we’ve compiled these must-read articles to keep you updated and give you some food for thought as you think about the future of your outsourced customer care. The Role of Chatbots in Customer Care. “

Customer Care 74

Customer Care outsourcing Chatbots Contact Center 74

Fonolo

FEBRUARY 24, 2021

This is especially the case with customer service and customer care. Outsourcing customer service can potentially save your business money while allowing you to focus on other areas of the business. We’ll also explore some of the pros and cons that come with call center outsourcing and customer service companies.

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outsourcing Call Center Telecommunications Technical Support 134

BlueOcean

MAY 5, 2023

We’ve said it before and we’re not afraid to repeat it until the cows come home: using a boilerplate RFP in the process to find a new customer care outsourcer is a quick road to failure. You’re looking for a strategic partner who will interface with your customers day in and day out. That requires a custom RFP.

Customer Care 62

Customer Care Coaching outsourcing Contact Center 62

OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. What are Outsource Call Center Services?

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outsourcing Call Center Finance Contact Center 62

Working Solutions

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

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Customer Care Call Center outsourcing Contact Center 52

Working Solutions

APRIL 23, 2023

Customer service outsourcing has become an increasingly popular strategy for businesses looking to reduce overhead costs and streamline their operations. Recent research conducted by Deloitte shows that outsourcing customer service can result in a 30-60% reduction in operational costs.

Customer Care 52

Customer Care Call Center outsourcing Contact Center 52

Blueship Call Center

AUGUST 1, 2023

Good customer service is essential for company owners. Outsourcing your phone answering services is one approach to make sure that your clients and customers are happy with the level of service they are getting. How Do Outsourced Answering Services Work? Answering services complete the task more quickly.

Answering services 70

Answering services outsourcing Call Center Wait times 70

Blueship Call Center

MAY 17, 2021

When customers are leaving you, it becomes harder to inspire innovation in core processes because a major chunk of your time is spent in stressing about how to win them back. What if you can offload this responsibility to a trusted outsource customer care vendor ? Why Customer Attrition Happens?

Customer Care 40

Customer Care outsourcing Call Center Customer Support 40

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. You know as much as we do about how the pandemic – and the subsequent economic impact – is going to play out in coming months. Does outsourcing still make sense? It’s late February, 2020.

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outsourcing Customer Care Contact Center Engineering 62

Ansafone

SEPTEMBER 24, 2022

In order for a business to start growing at a faster pace, the company must first harness the power and convenience of outsourcing. Taking a step even further, a business can begin saving by figuring out how to flip fixed expenses into variable costs. The key is to partner with a contact center who masters in all things outsourced. .

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outsourcing Contact Center Finance Healthcare 62

Global Response

OCTOBER 17, 2023

Healthcare outsourcing is growing—estimated to reach $66.3 Decreased budgets, increased demands, growing burnout among healthcare workers across all positions, increasing need for security and data privacy, and growing patient expectations all contribute to the desire and need for outsourced support.

Healthcare 62

Healthcare outsourcing Customer Service Real estate 62

Vcaretec

JUNE 6, 2022

Customer expectations today are higher than ever , and the customer support training, resources, and investment required of today’s leading retailers can make the challenge of creating amazing customer care experiences seem insurmountable. At Vcare, creating amazing customer service experiences is all we do.

Best practices 88

Best practices Customer Care Customer advocacy outsourcing 88

Blueship Call Center

FEBRUARY 9, 2021

Customers’ trust was diminished due to an inability of many companies to provide fundamental customer care. But as the period of lockdown ends, and business processes start over again, it is time to redeem the image with top-quality call center outsourcing services. Identifying the Good and Bad of Customer Service.

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outsourcing Customer Care Call Center Best practices 40

BlueOcean

MAY 11, 2020

Situation: You’re tasked with choosing a new outsourced partner for your organization’s customer care program. You know as much as we do about how the pandemic – and the subsequent economic impact – is going to play out in coming months. Does outsourcing still make sense? It’s late February, 2020.

outsourcing 62

outsourcing Customer Care Contact Center Engineering 62

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

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Best practices outsourcing Call Center virtual call center 62

Blueship Call Center

MAY 1, 2023

To provide their clients with better services, many businesses increasingly outsource their customer support procedures. In this article, we’ll analyze how call center outsourcing vendor benefit new businesses. Let’s examine what makes outsourcing so advantageous for entrepreneurs.

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Back Office Centers

JULY 6, 2023

Instead of internally providing back-office support services, businesses opt to Outsource back office support to reduce costs without compromising effectiveness and quality. Without assistance from your back office support personnel, your sales and customer care team would not be able to be successful.

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Blueship Call Center

APRIL 10, 2023

Are you considering outsourcing your customer care department? For several reasons, many firms are thinking about outsourcing their customer support. Outsourcing is more feasible than ever because of quickly growing technology and a globe that is becoming more linked.

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Blueship Call Center

JULY 24, 2023

Email support is a vital component of customer service that requires correct management to maintain the quality of service. Email support outsourcing services have various advantages, including quick accessibility, better customer experience, respect and decorum. What is email support outsourcing services?

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outsourcing Call Center Average Handle Time Customer Support 56

BlueOcean

MARCH 14, 2024

Your organization is ready to find a new contact center outsourcer. We’ve compiled a list of the most helpful outsourcing resources, in order from discovery to launch. Is It Time to Outsource? You’re looking at potential outsourcers to see if it even makes sense. What’s your next step? We’re here to help!

Contact Center 71

Contact Center outsourcing Customer Care Engineering 71

BlueOcean

JANUARY 27, 2020

In the same way that there are specific personality types – and recommended “matches” between those types (New biz idea … Tinder for Outsourcing. BRB gotta develop an app…) – there are key factors that define a company’s culture and how well they would align with a partner company. And it’s not totally subjective, either.

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outsourcing Contact Center Calibration Personalization 71

BlueOcean

OCTOBER 17, 2023

With that said, how do you ensure your outsourced customer care partners or potential partners are holding themselves accountable to robust ESG standards? Let’s chat more about your outsourcing requirements. The post ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts appeared first on Blue Ocean.

Government 71

Government outsourcing Automotive Customer Care 71

BlueOcean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

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outsourcing Contact Center Customer Care contact center workforce 71

Global Response

FEBRUARY 26, 2024

Proactiveness: Your team anticipates and addresses customer needs before they become issues. High-quality customer service influences customer perceptions and your company’s long-term success. Let’s explore how to improve your customer service. Ensure these resources are easy to navigate and search.

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Call Center Customer Service outsourcing CRM 62

Advantage Communications

NOVEMBER 16, 2021

Outsourcing a major part of your business is never an easy decision, but when it comes down to something as important as your customer service strategy , it’s generally the right one.

Contact Center 98

Contact Center outsourcing Customer Care Metrics 98

Skybridge

MAY 18, 2020

How fast and how far can you swing the doors back open without knocking something over? But it seems certain that the old ways of running customer care call centers are never coming back. The challenge now is how to re-imagine how you’ll deliver the best customer experience possible. Start there.

Customer Care 52

Customer Care outsourcing Banking Best practices 52

Skybridge

MAY 18, 2020

How fast and how far can you swing the doors back open without knocking something over? But it seems certain that the old ways of running customer care call centers are never coming back. The challenge now is how to re-imagine how you’ll deliver the best customer experience possible. Start there.

Customer Care 52

Customer Care outsourcing Banking Best practices 52

Vcaretec

JUNE 10, 2022

When we hear about the term ' Customer Support Outsourcing ', the first thing that comes to mind is that it means cutting your employees and outsourcing your work. But that is not how it works. Customer Support Outsourcing is one of the prominent factors in measuring the success of a business or company.

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outsourcing Customer Support Multi-channel support Call Center 52

CSM Magazine

MAY 2, 2022

For this reason, many businesses employ a contact centre to handle their customer care. According to www.oraclecms.com , using an outsourced contact centre is one of the best ways to reach the numbers you want. However, outsourcing isn’t a one-size-fits-all answer, and that’s a fact. Improved Technology.

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Vcaretec

JUNE 6, 2022

We’ve made it easy for you to check this off your list with our Big List of Customer Care Events and Conferences. for detailed how-to educational talks. You’ll also get to hear about challenges that your firm is likely facing, and how industry leaders overcame them - and you’ll hear it directly from them.

Customer Care 52

Customer Care Wireless Education Contact Center 52

Blueship Call Center

OCTOBER 25, 2023

Companies have a few alternatives when it comes to back office operations: they may handle everything in-house, outsource the entire operation or just some tasks to outside vendors. The last choice is gaining popularity as more and more companies learn how advantageous it is to hire back office support system. Let’s get going!

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outsourcing Customer Care Call Center Technology 76

BlueOcean

OCTOBER 29, 2019

Either way, we’ve put together this handy infographic to help you compare the cost of in-house vs outsourced contact centers. And hey, we’re also standing by to help you out with a cost analysis and custom quote for your outsourced contact center. Calculating the Cost of Outsourcing. Get a custom quote today.

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outsourcing Contact Center Customer Care Personalization 54

Anexa BPO

JULY 21, 2020

Now we will discuss all the ways it could be advantageous to hire among those with telemarketing experience when developing your call center department, and how outsourcing can cut costs while expanding your customer base. Customer care can be taught, however, not everyone has the sales gene.

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Telemarketing outsourcing Call Center Business Process Outsourcing 52

OctopusTech

OCTOBER 18, 2021

So, how to build a successful offshore team for customer support? If you really want to have an offshore customer support department then you need to make sure you pick the right people for this job. Building a Successful Customer Service Offshore Team. The more people you have the more satisfied they are going to be.

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Customer Support outsourcing Customer Service Management 62

TLC Associates

JULY 1, 2019

You’ve heard the old expression: do what you do best and outsource the rest. How do you determine which functions are not only unnecessary to keep in-house but also more effective in the hands of outsourced experts? Why Outsource? The same thought process is true in regards to any function that is customer-facing.

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outsourcing Contact Center Outbound sales Customer Care 40

BlueOcean

APRIL 15, 2019

Finally, in the rare case that we interact with a customer whose expectations go beyond the realm of possibility, we flag the contact for review with our client. You can’t expect someone to have the skills to handle challenging customers if they don’t know how well they’re doing or where they need improvement on regular interactions.

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Customer Care Coaching outsourcing Contact Center 75

BlueOcean

NOVEMBER 6, 2019

So, we’ll take a comprehensive look at the cost of ownership of your in-house contact center – both intangible and tangible expenses – and how it compares to the cost of outsourcing. Remember that “per agent hour” number for an outsourced partner? The Cost of Human Capital. But, like we said, wages are just the start.

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