BlueOcean

JUNE 17, 2021

For many organizations, in-house customer care feels like the right choice. It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty.

outsourcing 71

outsourcing Contact Center Customer Care contact center workforce 71

BlueOcean

SEPTEMBER 30, 2019

Maybe it’s time to consider the benefits of outsourcing some or all of that customer care volume. Hit us up for a current client roster so you can see for yourself the positive impact of outsourcing. Maybe you need to support new markets with a new customer demographic, hours of operation, or language requirements.

Contact Center 59

Contact Center outsourcing Real estate contact center workforce 59

TLC Associates

JULY 17, 2019

This means most companies are experiencing high customer demands from their customer care services or outbound sales support but have a difficult time finding the workforce to keep those consumers satisfied. Visiting your contact center partner is a must. Low Unemployment Has Hurt Your Hiring.

Contact Center 40

Contact Center outsourcing Outbound sales contact center workforce 40

Verint

JANUARY 31, 2018

Work performed in the back office in industries such as banking, healthcare, outsourcing and insurance includes processing claims, managing logistics, maintaining records, ensuring compliance and handling prescription orders.

Enterprise 39

Enterprise Healthcare Banking Contact Center 39

BlueOcean

DECEMBER 10, 2019

We also published loads of content to share our insights and experiences in the world of customer care. The True Cost of Losing a Customer. Did you know it can cost five times as much to acquire new customers versus retaining existing ones? Are You Using 1999 Metrics to Measure 2019 Customer Care?

Customer Service 12

Customer Service outsourcing Contact Center contact center workforce 12