CSM Magazine

JULY 2, 2020

Edmund Ovington, VP at Unbabel , discusses the impact of the pandemic and the challenges customer service teams face to scale up and respond quickly to customer needs. One of the challenges faced by customer service teams has been managing high volumes of enquiries in diverse languages. Focus on CRM experts.

SaaS 98

SaaS Entertainment CRM Customer Service 98

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles.

Education 52

Education Upselling Consulting Consulting 52

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Management 92

Management Upselling Coaching Best practices 92

Hodusoft

MAY 11, 2022

You need to recruit an in-house IT team for the management and maintenance. Higher maintenance costs owing to full-time IT teams. A cloud IP PBX is the latest business communication solution that falls under the category of Software-as-a-Service (Saas). No expenses on infrastructure and in-house team.

voip 98

voip Analytics industry standards Government 98

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. And we thought, who better to ask than those that chose to invest in us along the way.

SaaS 98

SaaS Metrics Sales Marketing 98

CustomerSuccessBox

MAY 9, 2022

Doing business while keeping a pleasant client relationship has become exceedingly challenging in today’s hyper-competitive SaaS industry. The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions.

Metrics 52

Metrics Upselling Customer advocacy CRM 52

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. The SaaS company is responsible for maintaining databases and servers and making sure that users can access the applications from almost all devices.

SaaS 11

SaaS Finance CRM Analytics 11

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS 19

SaaS Engineering APIs Analytics 19

Vonage

JANUARY 16, 2017

Allowing agents to air their voice via team meetings will help them feel as though they play a vital role in the success of the contact centre. According to a report by Sales Performance International, without reinforcement, 84% of what is learned through multi-day training programmes is lost within 90 days. Be approachable.

Customer Service 86

Customer Service Feedback Technology Customer centricity 86

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Set strategic direction for your team and translate it into actionable daily/weekly initiatives.

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

ProProfs Blog

AUGUST 6, 2021

Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. Here, you can create an internal feedback loop for easy communication between teams, managers, and employees. Feedback Forums. Pricing: Free essentials plan. Zonka Feedback.

Employee engagement 147

Employee engagement Surveys Feedback Analytics 147

Solvvy

AUGUST 22, 2022

Your team must embody everything you want your customers to know about your brand, from expertise and quality to how much you care about your customers and want to make your products or services easy for them to use. . Your team needs to understand your customers, both at a high level of the industries you serve and on a more personal level.

Customer Service 89

Customer Service Interactive Voice Response Chatbots Self service 89

Comm100

FEBRUARY 6, 2018

Business Seeks Industry-Leading CRM. Business on a Budget Seeks Uncomplicated CRM. Business Seeks Industry-Specific CRM. Company with Reliable CRM Seeks Hassle-Free Live Chat Software. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks Industry-Leading CRM. SalesForce.

CRM 42

CRM Enterprise SaaS Marketing 42

SmartKarrot

APRIL 9, 2021

Works with the Sourcing team to provide preferred vendor deals for everything a franchisee might need. Works closely with and coordinates with the Distribution team to maintain appropriate inventory levels. Works closely with and coordinates with the B2B Ecomm team. Also, you will be heavily involved in CRM implementation.

Upselling 10

Upselling CRM Consulting Consulting 10