article thumbnail

Stop Sending Me Surveys Unless You Care What I Have to Say!

ShepHyken

I’m getting survey fatigue. In the past, companies have sent me surveys that were so long I became tired – or fatigued – at some point during the survey, and as a result, I wouldn’t complete it and therefore the company never received my feedback. We’ve covered survey length before, and that’s not what this is about.

Surveys 308
article thumbnail

Sentiment arc: a better alternative to customer surveys

Toister Performance Solutions

After the call, they get an email asking them to complete a survey. The survey is intended to evaluate overall customer service and the individual rep's performance. Unlike a survey that only measures customer satisfaction after a contact, the sentiment arc measures the change in customer satisfaction over the course of a contact.

Surveys 103
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

5 Reasons to Use After-Call Surveys

Fonolo

Through after-call surveys. You might confuse them with net promoter score or cSAT, but post-call surveys are a much more specific way to gather real-time feedback. Of course, these surveys aren’t a foolproof way to improve customer service experience. What is an After-Call Survey? Thousands again. Let’s find out.

Surveys 150
article thumbnail

How to Write an After-Call Survey Script

Fonolo

Customer satisfaction and net promoter scores are helpful metrics, but the after-call survey is the most immediate resource. And how should you structure your survey? Keep reading—we’ll guide you through everything you need to know to write a successful after-call survey! What is an After-Call Survey For? DID YOU KNOW?

Scripts 138
article thumbnail

The US Customer Experience Decision-Makers' Guide 2022-23

Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. Survey studies by B2B and B2C CX future strategy

article thumbnail

Introducing Delighted Core Certification: A free course to help you become a Delighted expert

delighted

But as Delighted has evolved, our feature set has exploded (did you catch that we’ve released three new survey types in the past three weeks??). The Core Certification course includes six modules, six quizzes, a hands-on activity, and a final exam. What is covered in our Core Certification course?

Surveys 98
article thumbnail

8 Online Course Hosting Platforms to Sell Your Courses

JivoChat

Using online course hosting platforms is an opportunity to teach from wherever you are and have students from all over the world. To enjoy this opportunity, though, it’s essential to plan your course with attention to the details, provide valuable content, and invest in marketing strategies too. . Integrate with several tools.

CRM 52
article thumbnail

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.