Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

Monet Software

MARCH 26, 2020

We ask what data is important to you for migration and offer consulting services to help you determine what data needs migrating to achieve your business goals. How are you using your quality program for scoring and coaching, and what will those features look like once in the cloud? At Verint, we offer a selective move of data.

Coaching 71

Coaching outsourcing Strategic Value Enterprise 71

Steve DiGioia

DECEMBER 5, 2016

Dennis worked with the Walt Disney World Company for twenty years and now consults with organizations around the world, helping them achieve their customer service goals. I advise my consulting clients to identify three things they would want customers to say or think about the organization after any interaction. Dennis Snow.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

NobelBiz

JULY 31, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz Key Features of Call Queuing Systems & Their Implementation Navigating the nuanced world of call queuing systems, one quickly discerns that it’s the features that drive efficacy. Feature Workshops Competency Matrix: Design workshops based on a competency matrix.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Beyond Philosophy

DECEMBER 19, 2020

Mohan coaches leaders and mentors about their health, as well as the health of their teams. From the beginning, Dr. Mohan takes a consultative approach to stress management. For example, Dr. Mohan’s Hello Health practice also does workshops that put everybody on the same page. appeared first on CX Consulting.

Consulting 249

Consulting Consulting Management Coaching 249

Peter Lavers

NOVEMBER 14, 2017

Laughlin Consultancy provides training, consultancy, mentoring & other services. One option for doing so is this workshop, part of DataIQ’s excellent Leaders package. DataIQ Leaders also provide a workshop on this. I learnt about Socratic Questioning during my qualification as a leadership coach. Influencing.

Analytics 100

Analytics Banking Consulting Consulting 100

Kristina Evey

APRIL 28, 2015

Interested companies gather a little information, talk about it from time to time, hire a consultant, might spend a little money for a workshop or training session, and believe that they are on the right track.

Customer Service 113

Customer Service Coaching Consulting Consulting 113

teleopti

DECEMBER 2, 2019

Consider running workshops so staff understand why you are scheduling the way you are scheduling. Once everyone is confident with the new system, discuss ways to utilize the latest WFM training planner capabilities for coaching sessions. Involve staff in the scheduling process. This is the next step to engaging with team members.

Coaching 68

Coaching Employee engagement Consulting Consulting 68

CSM Magazine

JANUARY 29, 2018

In addition, they need to provide their staff with the proper resources, training, and coaching. Recently I conducted a workshop on business etiquette for a prestigious college. Do you find yourself telling others what to do as opposed to coaching them, which would then empower them to find their own solutions? About the Author.

Coaching 40

Coaching Consulting Consulting Enterprise 40

GetFeedback

AUGUST 14, 2019

Goal 2: Coach employees. Using this to coach employees and share how to improve their feedback will help improve the experience overall for future customers. . Share results with your teams and use for coaching and improvement. Understand your customer expectations. Review and benchmark CSAT at several points along the journey.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

CSM Magazine

JUNE 21, 2018

Nationally recognized Speaker, Consultant and Executive Coach Cindy Solomon provides inspiring keynote presentations, transformative workshops, and world class executive coaching programs to help you create long-term, profitable relationships with your customers, your leaders and your employees. About the Author.

Customer Service 58

Customer Service Airlines Scripts Coaching 58

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. This event takes a unique approach to getting your hands dirty, with workshop components like no other. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League .

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

Integrity Solutions

DECEMBER 21, 2020

And we kicked off 2020 with a couple of top honors from the prestigious global Stevie Awards , when Integrity Solutions won a Gold Stevie Award for Sales Consulting Practice of the Year and a Bronze for Sales Training Practice of the Year. Out of those client discussions came some pretty exciting new developments on our end.

Sales 69

Sales Consulting Consulting Personalization 69

CSM Magazine

APRIL 12, 2018

Nationally recognized Speaker, Consultant and Executive Coach Cindy Solomon provides inspiring keynote presentations, transformative workshops, and world class executive coaching programs to help you create long-term, profitable relationships with your customers, your leaders and your employees. About the Author.

Average Handle Time 40

Average Handle Time Airlines Coaching Metrics 40

360Connext

FEBRUARY 12, 2018

I’ve always found the link between learning and customer experience fascinating I facilitate workshops and train in-person programs all the time without a second thought. In fact, now I’m offering coaching for leaders, too. Video courses are getting REAL. So keep learning and sharing, because we’re all better for it.

Education 88

Education Healthcare Scripts Customer centricity 88

JustCall

MARCH 13, 2020

The main purpose of coaching your sales team is to get them ready to face customers, take them through the product, and get more sales success. As a part of your sales coaching program, you need to lead your sales team through this sales process. Some of the courses that Carew International offers include: Selling Skills Coaching.

Sales 59

Sales Coaching Feedback Consulting 59

NobelBiz

JUNE 5, 2023

Brad Butler, Contact Center Software Consultant @NobelBiz By leveraging data-driven insights, employing skilled agents, and utilizing advanced technology, agents can tailor their approach, messaging, and offers, creating meaningful connections that resonate with individuals on a personal level.

Call Center 52

Call Center Scripts CRM Contact Center 52

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

Russel Lolacher

MARCH 20, 2023

A few reasons why she is awesome — she is an executive coach, speaker and licensed psychologist providing psychotherapy, career coaching and organizational consulting for more than a decade. She’s an executive coach, speaker and licensed psychologist providing psychotherapy, career coaching, organizational consulting.

Coaching 98

Coaching Personalization Consulting Consulting 98

CX Journey

NOVEMBER 12, 2015

Next, we had an excellent presentation from Ian Golding , an independent consultant who is passionate about customer experience. Patrizia Bertini got some unsuspecting volunteers to play with Lego in a reconstruction of such a workshop. Later we had time to learn about " Lego Serious Play." I kid you not.

Gamification 63

Gamification Airlines Construction Coaching 63

CX Journey

SEPTEMBER 8, 2016

Those inhibitors could include lack of coaching or training, inadequate or inappropriate tools and resources, and other barriers or frustrations that cause the employee to work inefficiently and ineffectively. I conducted an employee journey mapping workshop for a small retailer. I'm glad they stayed as long as they did.

Journey mapping 49

Journey mapping Customer Experience Surveys Airlines 49

CSM Magazine

JULY 27, 2018

” This is a coaching response, rather than a directive or teaching response. This response answers a question with a question and implies a coaching approach. ” The point of coaching is to help the employee develop thinking, problem analysis, and decision-making skills. “What do you think you should do?”

Coaching 40

Coaching Construction Management Consulting 40

Hero Digital

JULY 9, 2019

As an athlete and ski and soccer coach – including for athletes bound for the Olympics – Cindy brought to life her personal experience of five principles that attendees could apply to their own career paths. Indi Young , independent consultant, author and former co-founder of Adaptive Path in San Rafael, CA. Take The Space.

Scripts 40

Scripts Coaching Personalization Consulting 40

Comm100

JUNE 30, 2016

Keep in mind that in order to qualify for free coaching materials, potential instructors must complete the courses with passing scores. Corporate Strategies by Skillpath provides seminars, workshops, and conferences for those seeking professional development. Cost: $199+. Audience: All levels. Delivery: Online and on-site.

Customer Service 56

Customer Service Banking Education Scripts 56

SmartKarrot

JUNE 11, 2021

SuccessHacker Certifications and Training Workshops. Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. You will also get access to fast-paced, dynamic, problem-solving workshops.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

MARCH 1, 2019

He has 15 years of experience, having consulted with multiple Fortune 500 companies like Bank of America, PwC, Microsoft, Waste Management, Symantec, Taco Bell, and Standard Chartered. Top Ten Takeaways from Attending a CSM Workshop – If you are considering taking a SuccessHacker training this is a must read.

Accountability 40

Accountability Banking Coaching Consulting 40

Russel Lolacher

NOVEMBER 7, 2022

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . She’s a speaker, executive coach and facilitator. Connect with, and learn more about, Katie on her platforms: .

Coaching 52

Coaching Employee engagement Consulting Consulting 52

ShepHyken

NOVEMBER 20, 2020

By coaching to handle every situation amazingly well, you can improve reputation and get more sales/. Allow employees to have some room for creative solutions without consulting the leader or manual on everything. Consider having on-site training workshops by customer service experts. Only by delivering amazing customer service.

Customer Service 355

Customer Service Chatbots Education Feedback 355

ShepHyken

FEBRUARY 1, 2019

– If it is apparent that the current customer experience isn’t ideal, intervene and provide coaching. In addition, make the training a hands-on experience; a classroom-like environment with workshops is better than one jumbled lecture-like session. . – Roll out the customer service initiative to everyone. Demonstrate it.

Customer centricity 221

Customer centricity CRM Finance Coaching 221

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Coach Account Managers on best communication practices relating to each client.

Coaching 3

Coaching Accountability Education Best practices 3

Russel Lolacher

JANUARY 8, 2022

Some of the reasons Leslie is awesome – Owner of the E-write consultancy, she’s a professional writing trainer, coach and instructor, professional speaker, and you feel the benefit of her expertise through organizations like Air Canada, US Fish and Wildlife Service and Caterpillar. She is owner of the Ewrite consultancy.

Employee engagement 45

Employee engagement Personalization Coaching Consulting 45

Russel Lolacher

MAY 15, 2023

In this episode of Relationships at Work, Russel chats with CEO, leadership coach and entrepreneur mentor Tammy McKinney on defining and establishing our boundaries at work, including how to defend them. And so my coaching to her was, hey, can you go back and just ask the leader, the CEO, why did you start this company in the first place?

Coaching 52

Coaching Consulting Consulting Personalization 52

Robert Davis

MARCH 2, 2017

Our success has provided a solid foundation, giving our company the reputation for being one of the best full-service training, coaching and facilitation consultancies in the marketplace. Additionally, RCDA consultants are experts in modeling and mentoring the correct behaviors at all levels within the organization. to 9.27.

Call flow 48

Call flow Coaching Telecommunications Customer retention 48

360Connext

AUGUST 14, 2017

This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Tell Me More. Get in Touch! Your Name *.

Real estate 77

Real estate Construction Automotive Coaching 77

CrazyCall

APRIL 9, 2019

Alice Heiman is a sales coach and internationally renowned sales expert who demonstrates business owners and SMBs how to generate leads, handle objections and close more deals. Colleen Francis is the president of Engage Selling Solutions, an award-winning writer and consultant, the member of the Speaking Hall of Fame. Alice Heiman.

Sales 133

Sales Consulting Consulting Coaching 133