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What's in Your #CX Budget?

CX Journey

Consultants Yes, you may need to engage with consultants to assist you along the way - whether they are there to coach and advise or to actually conduct a chunk of the work. Consultants, but just keep associated costs in mind under this header. Consultants, but just keep associated costs in mind under this header.

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Questions to ask before choosing outsource live chat support service

Blueship Call Center

Do you have the resources to devote to ongoing coaching and training? Training and coaching are crucial for any team inside an organization, particularly for new groups. Regular exercise and coaching positively impact staff morale and engagement, productivity, and compliance with quality standards.


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Contact Center Executive Priorities for 2018

CX Global Media

Coaching is the #1 agent experience focus for 2018. He mentioned that in over 25 years of consulting, he learned, that we are pathetic at change. It’s that while you are implementing system and organizational changes you must train and coach your people. Research shows over and over again that only 30% are successful at change.

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One more priority for 2020…

Taylor Reach Group

Provide free or subsidized lifestyle coaching, counseling, or self-management programs. Host seminars or workshops that address depression and stress management techniques, like mindfulness, breathing exercises, and meditation, to help employees reduce anxiety and stress and improve focus and motivation.

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Guest Blog: Building a Customer-Centric Culture Around CRM Software


– If it is apparent that the current customer experience isn’t ideal, intervene and provide coaching. In addition, make the training a hands-on experience; a classroom-like environment with workshops is better than one jumbled lecture-like session. . – Roll out the customer service initiative to everyone. Demonstrate it.

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Why We Need the Power of Theatre at Work with Katie McLaughlin

Russel Lolacher

In this episode of Relationships at Work, Russel chats with transformation and culture change consultant Katie McLaughlin on why we need to introduce the principles and power of theatre into the employee experience. . She’s a speaker, executive coach and facilitator. Connect with, and learn more about, Katie on her platforms: .

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Leadership that Engages in Contact Centers: Top Experts Reveal Secrets

CX Global Media

We know that traditional approaches like multi-day workshops don’t build skills efficiently. Kate Nasser The People Skills Coach™ & Author of Leading Morale. Join Kate Nasser, The People Skills Coach™, as she engages you to learn the 7 steps to engage and inspire your agents for high morale and performance.