Beyond Philosophy
DECEMBER 11, 2020
Today, I will talk about five rules for measuring and managing customer emotions that we shared on a recent podcast. The 5 Rules for Measuring and Managing Customer Emotions. Managing emotions can feel overwhelming. When you’re facing big, sticky, impossible problems, break them down into more manageable ones.
Beyond Philosophy
JUNE 13, 2020
Managing How Your Customers Make Decisions. To that end, here are the five rules to bear in mind when managing customer decision-making: Embrace the fact that customers don’t always make rational choices. The post The 5 Rules to Managing How Your Customers Make Decisions appeared first on CX Consulting.
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Beyond Philosophy
MAY 28, 2021
However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). Today we will go through those differences with our 5 Rules for Managing Your Customer Experience in B2B relationships. Manage different customers differently.
Beyond Philosophy
JANUARY 29, 2022
Perhaps more importantly, she wants these improvements to prove practical and effective rather than viewed as a “soft and fluffy” exercise that is not practical for the organization to continue to support. People think that the exercise is the answer to everything that’s wrong (or right) with Customer Experiences.
Beyond Philosophy
SEPTEMBER 10, 2022
Did you take up a hobby or a new exercise program? We undertake this exercise by asking a lot of questions. 23:56 Zhecho shares another example from a luxury store in California that measured the brain activity of an employee while managing the emotional experience and how it resulted in more sales for the store.
Beyond Philosophy
JULY 13, 2021
Unfortunately, after the trampoline arrived, the installation did not go smoothly, and my cohost’s friends spent the next few weeks managing a series of problems with it. ” In my mind, the delivery was Apple’s to manage, not mine. Managing the Customer’s Expectations about Outsourced Experience is Critical.
Beyond Philosophy
NOVEMBER 29, 2019
In our global Customer Experience consultancy, we use the Naïve to Natural model to help organizations realize where they are with their present Customer Experience regarding Customer Centricity. This exercise requires self-analysis and answering critical questions about the priority placed on Customer Experience.
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