ClearAction

MAY 29, 2016

Historically, customer experience management may have been thought of as the Service organization’s domain: dealing with post-purchase questions, returns, and misunderstandings. Therefore, executives should be ensuring superior customer value cumulatively across the customer life cycle.

Marketing 67

Marketing Customer Experience Chief Customer Officer Calibration 67

Talkdesk

MAY 23, 2019

Martin’s the founder of Brainfood Consulting and in a couple of weeks, Martin is going to be on the CX tour in London! And, coming out of that was a consulting practice which is everything from strategy through to the people stuff and all the rest of it. Martin: Sure. Social has come and gone.

Contact Center 44

Contact Center Consulting Consulting Engineering 44

Integrity Solutions

MAY 24, 2023

All the product knowledge, core selling skills, time and CRM management capabilities are far less impactful to the ultimate success of a salesperson than their core attitudes, beliefs, values and motivations. What role will managers play? The most important variable in the success of any salesperson is themselves.

Sales 52

Sales Coaching Accountability Personalization 52