Beyond Philosophy

NOVEMBER 12, 2020

All of these rules can help govern your digital experience, which, as we all know in 2020, is one of the only places your customers can have an experience at all. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Chatbots 405

Chatbots Consulting Consulting Government 405

Outsource Consultants

DECEMBER 14, 2020

As we close out a year filled with disruption, uncertainty, dark clouds, and silver linings, Outsource Consultants President and Founder Corey Kotlarz reflects on 2020’s challenges and successes, and his thoughts as we usher in a new year. What were some of Outsource Consultants’ greatest achievements in 2020?

outsourcing 128

outsourcing Contact Center At home agents Call Center 128

Satrix Solutions

JANUARY 24, 2022

Developing a survey, authoring compelling communications, objectively analyzing the quantitative & qualitative data, and closing the loop in a meaningful way with your customers are just some of the elements to govern when establishing or maturing your customer experience program.

Customer Experience 97

Customer Experience B2B Customer centricity Feedback 97

NobelBiz

JUNE 19, 2023

Harnessing the power of real-time monitoring in call centers is like having a crystal ball that reveals customer needs and preferences in the moment, enabling personalized interactions that leave a lasting impression. Real-time monitoring provides the tools necessary to ensure an unmatched customer experience every time.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Select VoiceCom Blog

MARCH 21, 2023

According to the Boston Consulting Group , resilient businesses gain a competitive advantage during crises because they cushion the impact of the major event, as well as recover and adapt quickly. Most of the innovations they shifted to were primarily customer-facing, which may be considered as part of their customer retention strategies.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing Government Surveys 52

ClearAction

DECEMBER 13, 2017

By the way, these concepts apply just as well in B2B, government, non-profit, etc.) The essence of what differentiates a nice policy from a naughty policy is whether the company recognizes that customer experience gravitates toward the nicest and easiest solutions. Customer retention begins with trust.

Customer centricity 54

Customer centricity Sales Entertainment Government 54

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Fonolo

JANUARY 14, 2020

Top Pick: Two questions every customer service manager should be asking every day. Jeannie Walters is the Chief Customer Experience Investigator and founder of 360Connext, a global consulting firm specializing in the customer experience. . Top Pick: 5 ways to instill customer-focused values throughout your organization.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

ClearAction

DECEMBER 14, 2017

All of these terms are components of customer experience management (CEM), which is the broadest and deepest way of viewing customers and their role in the success of any organization (for-profit, non-profit, or government). The purpose of any organization is to serve a customer need.

CRM 66

CRM Customer Care Customer Experience Customer advocacy 66

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources. Who should own customer experience?

Customer Experience 40

Customer Experience Government Chief Customer Officer Journey mapping 40

Dialer 360

MARCH 22, 2023

The home alarm campaign may also include a call-to-action for homeowners to schedule a consultation with a representative to discuss the home security system options and costs. The campaign aims to raise awareness about the benefits of solar energy and to encourage individuals, businesses, and governments to switch to solar energy systems.

Call Center 26

Call Center Sales Healthcare Government 26

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Engineering 19

Engineering SaaS Coaching Government 19

SmartKarrot

JANUARY 5, 2021

Lead and direct daily operational support to CX projects including any execution outside of Tech Data, such as third-party support, customer survey oversight, customer data analysis oversight, etc. Implement a global framework and an appropriate governance structure to maximize the effectiveness of the cross-functional team.

Consulting 10

Consulting Consulting Government Customer retention 10

CSM Practice

DECEMBER 29, 2020

I’m Diane Diane Hanson, management consultant, and with me is Christine Salvo, therapist, certified mediator, and certified hypnotherapist. Today we are talking about your business and how to achieve success with your existing customers. Diane Hansen: (00:28) This is business therapy.

Surveys 98

Surveys Personalization Chief Customer Officer Customer centricity 98

SmartKarrot

JULY 30, 2021

Strong focus on driving engagement and adoption of the platform to promote retention and loyalty. Ensure a plan is in place for each customer, to address governance best practices, change management, training options, engagement and adoption. Onboarding may include in-person product trainings when and if needed.

Engineering 10

Engineering Best practices Customer retention Government 10

SmartKarrot

JULY 21, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Givelify As a Director of Customer Success, you will collaborate cross-functionally with Customer Success, Marketing, Revenue Operations, and Data ScienceAnalytic teams to own, develop, and execute strategies to increase customer retention and lifetime value at scale.

Government 10

Government Upselling Accountability Sales 10

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. A CX Consulting. Lincoln Murphy. Rick Adams. Nimesh Mathur.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Balto

SEPTEMBER 12, 2023

These detailed insights enable you to create personalized experiences for your customers, which make it easier to foster long-lasting relationships with them. By showing each customer that you “remember” that last issue they had with your services, you’ll earn their trust and boost customer retention.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

SmartKarrot

FEBRUARY 19, 2021

Apply here: [link] Role: Director of Customer Experience Location: Fort Worth, TX, United States Organization: Terrasoul Superfoods As a Director of Customer Experience, you will build a scalable foundation and set of protocols to deliver on the company and departmental objectives.

Government 10

Government Education CRM Best practices 10

CSM Magazine

OCTOBER 25, 2022

This results in stronger customer retention, operational efficiencies and better overall performance. Best-in-class customer experiences have become essential to succeeding in the modern economy. Why should CX be prioritised?

Customer retention 52

Customer retention Government Consulting Consulting 52

RapportBoost

DECEMBER 10, 2018

According to research from Aberdeen, companies who provided an Omni-channel customer experience achieve a 91% higher year-over-year increase in customer retention, compared to organizations who don’t. There are many channels and customers often have strong preferences. Why does this matter to us? Are they out on the road?

Customer centricity 40

Customer centricity Contact Center Self service Journey mapping 40

Pointillist

AUGUST 18, 2021

Dan is also a keynote speaker, author of the book Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Great, you can bring on all these customers because you have some sparkling marketing, but are you actually keeping them?

Education 40

Education Metrics Marketing Journey mapping 40