ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. The reality is that the connection (or lack thereof) between employee engagement and customer experience can seriously impact business performance.

Employee engagement 338

Employee engagement Morale Customer Experience Feedback 338

ShepHyken

SEPTEMBER 14, 2018

This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. You need to make the live chat features on your website easy to find and use for even the least tech-savvy users. This is a must anytime you’re using software to reach out and connect with your customer base.

Analytics 686

Analytics Sales Banking Technology 686

TechSee

APRIL 1, 2024

AI-Automated Connectivity Pro Streamline device and service connection support with automated visual guides that lower service costs and shorten call times. By the time the customer connects with a service representative, all of the key information will be presented to the remote agent, preparing them for a quick resolution.

Self service 124

Self service Consulting Consulting Contact Center 124

NobelBiz

JANUARY 9, 2024

It leverages physical copper wires to connect your business with the public switched telephone network (PSTN). Direct Inward Dialing (DID) : This feature is particularly beneficial for businesses as it allows external calls to bypass the operator and directly reach an extension. User Agents : Clients that initiate SIP requests.

Telecommunications 103

Telecommunications voip Contact Center contact center solutions 103

VirtualPBX

FEBRUARY 15, 2024

Whether you’re reaching out to potential clients, following up with leads, or connecting with existing customers, the ability to connect effectively is crucial. This is where features like Dynamic Caller ID come into play; one of four strategic Add-Ons available right on the VirtualPBX dashboard. So, why wait?

Enterprise 103

Enterprise Call Center Sales Metrics 103

JustCall

APRIL 3, 2024

With auto dialers, your agents can effortlessly connect with live prospects, avoiding busy signals or voicemails. It gives 5x results by optimizing connections (intelligent routing) and decreasing agent idle time. You can also use the Zapier integration to connect to Excel Live (through Microsoft Office).

Sales 52

Sales CRM Scripts APIs 52

NobelBiz

DECEMBER 5, 2023

With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service. By incorporating call forwarding into their communication strategies, businesses can achieve higher connectivity, customer satisfaction, and operational efficiency. for domestic calls and $10.00

voip 104

voip Cloud contact Contact center software Contact Center 104

NobelBiz

FEBRUARY 20, 2024

VoIP systems utilize existing internet connections, eliminating the need for costly new hardware. Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR). Features like call recording and analytics help monitor performance and identify areas for improvement.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

VirtualPBX

FEBRUARY 1, 2024

Initially, telephone lines were simple, analog connections that transmitted voice signals over copper wires. Over time, these lines evolved into what we now recognize as the POTS line – a reliable, standardized system for connecting homes and businesses to the public switched telephone network (PSTN).

Telecommunications 105

Telecommunications voip Technology Analytics 105

Hodusoft

APRIL 24, 2024

It found its way into mainstream media and pop culture after Jon Postel, the legendary American computer scientist who made several important contributions to the development of the Internet, famously said: “But I do have a computer at home and a pretty good ISDN connection.” What is ISDN?

voip 52

voip Wireless Telecommunications Technology 52

VirtualPBX

OCTOBER 11, 2023

Where businesses once relied on landline systems with high costs and limited features, they can now access a scalable solution that integrates with other digital tools. Companies can access all the features they need and add new users without disrupting day-to-day tasks and customer service lines.

voip 104

voip Accountability Customer retention Technology 104

NobelBiz

NOVEMBER 20, 2023

Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls. Opt for a plan that offers a comprehensive range of features, ensuring that it caters to your business communication requirements effectively.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

VirtualPBX

JANUARY 25, 2024

The reliability and ubiquity of POTS lines have made them an integral part of global connectivity. Dating back to the late 19th century, the inception of POTS lines marked a revolutionary step in connecting people across the globe. Moreover, the evolving expectations of users contribute to the diminishing appeal of POTS lines.

voip 105

voip Telecommunications Technology 105

Connect

JANUARY 22, 2024

Additionally, the contact center buyer’s guide features an appendix with key questions to assess vendors and their current solutions. Download the 2024 contact centre buyer’s guide : Download IAbout ‘ Connect. Connect with us: Connect UK , Connect South Africa , Connect India , Connect USA.

Cloud contact 94

Cloud contact Contact Center Marketing Customer Experience 94

Momentum Telecom

OCTOBER 23, 2023

Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video conferencing, many organizations have come to rely on the application to provide work-from-anywhere employees with the tools they need to stay connected. Employees spend around 70% of the workweek communicating.

Wait times 105

Wait times CRM Customer Service Personalization 105

VirtualPBX

SEPTEMBER 19, 2023

In today’s fast-paced business world, staying connected and effectively managing communications is paramount to success. Key Features and Benefits Virtual Office: VirtualPBX offers a virtual office solution that allows businesses to work from anywhere. This flexibility is a game-changer in today’s remote work landscape.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?

Feedback 157

Feedback Analytics Multichannel Surveys 157

Hodusoft

MARCH 22, 2024

Experience the Evolution: HoduSoft Showcasing HoduCC Omnichannel CX Suite at Enterprise Connect 2024 “Customer experience is one of the two core pillars of customer retention.” The event provides HoduSoft with the opportunity to connect with industry professionals and discuss how their solutions can transform organizations.

Enterprise 52

Enterprise Interactive Voice Response Contact center software call center software 52

VirtualPBX

NOVEMBER 8, 2023

Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction. Enhancing Connectivity for a Flooring Manufacturer Company: Great Wall & Floors Inc.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. ” The Drive Community Engagement SuccessBLOC is a critical feature that brings together the power of community engagement and customer success strategies.

Chief Customer Officer 94

Chief Customer Officer Best practices Feedback Enterprise 94

JustCall

APRIL 9, 2024

Your team can easily connect with more leads and customers and maximize your revenue! > Nextiva: It streamlines communication and offers personalized interactions with AI features. > Webex by Cisco: A cloud-based calling solution with call center features. >

voip 40

voip Sales Scripts CRM 40

VirtualPBX

MARCH 7, 2024

The Public Switched Telephone Network (PSTN) refers to the traditional landline telephone system that connects households and businesses worldwide. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

JustCall

APRIL 15, 2024

With consumers bombarded with countless phone calls, breaking through the noise and connecting with potential customers is becoming harder. Spam filters and call screening tools further complicate matters, increasing the demand for dialing solutions to improve call connect and pickup rates. How are call connect and pickup rates useful?

Call Center 52

Call Center Multichannel Benchmark CRM 52

ChurnZero

APRIL 12, 2024

Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift! Everything is connected and in real time, which means assessing where to help your customers next is just a (color-coded) click away.

Accountability 52

Accountability Management 52

JustCall

FEBRUARY 20, 2024

Orum and JustCall provide similar sales dialing features ( auto dialer , lead prioritization, etc.) JustCall’s Sales Dialer offers all the great sales dialing features that Orum’s dialer does (and even more) but at better rates. that can help you save time. This makes your work easier and reduces glitches.

Sales 52

Sales APIs Scripts Analytics 52

VirtualPBX

JUNE 21, 2023

This cutting-edge VoIP communication platform not only enhances the way businesses connect but also helps save time and reduce operational expenses. VirtualPBX empowers businesses to create virtual offices and seamlessly connect remote workers , eliminating the need for physical office space.

voip 98

voip Call Logging Telecommunications Morale 98

VirtualPBX

MARCH 7, 2024

The Public Switched Telephone Network (PSTN) refers to the traditional landline telephone system that connects households and businesses worldwide. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. What is PSTN? How does it work?

voip 52

voip Telecommunications Wireless CRM 52

VirtualPBX

NOVEMBER 16, 2023

In an era where seamless connectivity is paramount, the shortcomings of traditional methods become increasingly evident, highlighting the pressing need for a more advanced and efficient solution. From your VirtualPBX phone plan users can connect effortlessly without worrying about exorbitant charges or call quality issues.

voip 105

voip Personalization Technology Customer Service 105

JustCall

FEBRUARY 28, 2024

You are probably looking for Orum alternatives if: You want a cost-effective auto dialer Orum’s features might be tempting, but its price tag isn’t for everyone. Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank.

Real estate 52

Real estate CRM Sales Analytics 52

AWS Machine Learning

NOVEMBER 29, 2023

The no-code environment of SageMaker Canvas allows us to quickly prepare the data, engineer features, train an ML model, and deploy the model in an end-to-end workflow, without the need for coding. If you are a SageMaker Canvas user already, make sure you log out and log back in to be able to use this new feature. csv and loans-part-2.csv.

Engineering 100

Engineering Big data Customer centricity Education 100

Fonolo

FEBRUARY 21, 2023

And SIP trunking is super-flexible; it makes it easy for contact centers to add advanced features like speech analytics, Web Call-Backs (formerly Visual IVR), and conversation scheduling from third-party vendors. In telecom, a trunk is a set of connections that serves multiple users and carries many phone calls at a time. DID YOU KNOW?:

Interactive Voice Response 142

Interactive Voice Response voip Contact Center Telecommunications 142

NobelBiz

AUGUST 22, 2023

In addition, all the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of voice traffic, both inbound and outbound. Versatility: A Multitude of Features at Your Fingertips Unified Messaging VOIP’s voicemail-to-email feature ensures that you never miss a message.

voip 98

voip Telecommunications Contact Center Contact center software 98

AWS Machine Learning

MARCH 29, 2024

Amazon Lex integrates with state-of-the-art contact centers including Amazon Connect, Genesys Cloud , and Amazon Chime SDK to facilitate a seamless omnichannel experience. If the agent ends the conversation, the customer is notified and the WebSocket connection is closed. This is the second post of a two-part series.

Cloud contact 91

Cloud contact Chatbots Contact Center APIs 91

JustCall

FEBRUARY 12, 2024

While Convoso offers valuable features, the platform does have shortcomings that don’t sit well with a lot of users: an unintuitive and clunky UI, limited integration options, and steep pricing plans. You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. The good news?

CRM 52

CRM Analytics Abandon Call Coaching 52

Hodusoft

JUNE 1, 2022

Leverage Auto Dialer Software to Boost Call Connect Rate Most businesses make calls to prospective customers as a strategic part of their operations. In every call center and contact center software auto dialer software outbound feature helps to dial out a set of contacts automatically. Some of these features are listed below.

Telemarketing 111

Telemarketing Call Center Contact center software call center software 111

Momentum Telecom

FEBRUARY 27, 2024

Since MS Teams offers a complete suite of cloud-based features, including instant messaging, file sharing, and video conferencing, many organizations have come to rely on the application to provide work-from-anywhere employees with the tools they need to stay connected. What Are the Benefits of Voice-Enabling Teams?

Wait times 52

Wait times CRM Customer Service Personalization 52