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CX Trends You Need to Watch in 2018 [White paper]

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Offers valuable data on the customer experience including FAQs, peak times, complaint resolution timelines, and even purchasing habits. Growing product development teams and analysts who can carefully review the rich information about customer experience that can be mined from the data collected from all channels, and.

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Top 9 Customer Service Blogs to read in 2022

Nicereply

A roundup of the best customer service articles from 2022—to help you learn something new, revisit long-standing topics, or simply enjoy. Achieving stellar customer support is a moving target, involving a mix of strategy, processes, policies, analytics, and even a little art. 2022’s top customer service blogs.