Nicereply
JANUARY 17, 2024
Handling customer complaints effectively is not merely customer service; it’s the foundation of building lasting customer relationships and fostering brand loyalty. This blog post cuts through the noise and provides a guide to tackling eight of the most common customer complaints head-on.
Blueship Call Center
JULY 7, 2023
Any successful company must have excellent customer service because it has the power to create or ruin a brand. It is more crucial than ever to deliver great customer service in the highly competitive business environment of today. It is impossible to exaggerate the importance of customer service to a brand.
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Bill Quiseng
OCTOBER 27, 2014
In my posts, I provide advice to improve face to face customer interactions. James and GetApp are focused on offering the best customer service technology solutions. As you read his post, you will see that whether it is in person or via social media, his five ways to improve customer service work for both.
ShepHyken
NOVEMBER 29, 2019
This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. This Maya Angelou quote fits perfectly when talking about the factors responsible for positive brand customer service. Customer experience has not been left behind.
Wowdesk Blog
JUNE 11, 2020
It Creates Accountability; Who is Following Up On The Complaint? When a complaint is passed to a specific person, how are you supposed to know that they are working to resolve it? With a complaint software , you can assign an issue to a particular person or team and keep track of their resolution methods.
TeleDirect
OCTOBER 25, 2023
Anyone who has been in customer service understands that the human connection is impossible to replace. That’s how we’ve gone from an eight-chair answering service to a national business process outsourcer. This agent might be better suited for product knowledge or customer complaint resolutions.
Beyond Philosophy
JULY 5, 2015
Customer Sensitivity. Customer Focus. Performance measurement is focused, and shared, on what most monetizes customer behavior (loyalty, emotion, and communication metrics such as brand bonding and advocacy, replacing satisfaction and recommendation). Multiple sources of data are used to develop insights.
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