IdeasUnlimited

APRIL 1, 2024

IdeasUnlimited Philippines’ annual event, “LIMITLESS: A Night of Gratitude and Glamour,” held on February 4, 2024, was a masterclass in celebration and appreciation. The event commenced with an enthralling doxology by Calvin Dalital, which beautifully set the evening’s tone, blending spirituality with celebration.

Entertainment 52

Entertainment Personalization Management 52

ShepHyken

JUNE 23, 2021

One of our readers asked me the following question: What is your advice for a company that is struggling during COVID-19? Still, some companies are still struggling. And, there are companies that you think would have been impacted, but somehow they did well – and continue to do so. It doesn’t have to be exactly the same.

Customer Service 345

Customer Service Management 345

CCNG

JANUARY 31, 2024

Companies are redesigning the workplace as both remote and hybrid work are being cultivated. Companies of today can consist of up to five generations of workers within their hybrid, 100%-remote, or brick and mortar “walls.” The way a company manages knowledge is critical to the ability to pivot, drive, and sustain a growing company.

CCNG 195

CCNG Self service Best practices Chatbots 195

Help Scout

AUGUST 22, 2023

When your company is enjoying some downtime during a retreat or holiday, how should you manage customer support? Read the full article

Customer Support 75

Customer Support Management 75

CSM Magazine

JUNE 27, 2023

Businesses and groups may now use events to interact with their target audience, build brand recognition, and leave a lasting impression. By utilising the expertise of event management services , businesses can make sure that their essence is seamlessly woven into every aspect of the day, from the first invitation to the follow-up.

Management 52

Management Gamification Marketing Personalization 52

CSM Magazine

APRIL 7, 2021

Companies and individuals alike had to scramble to find new ways of communicating with each other during lockdowns. We took a look at some of the top ways that you can run a successful event. In order to leave a lasting impression from the event, why don’t you look at some unique ideas to thank your guests for joining you?

Education 52

Education Management Marketing 52

ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Surveys 125

Surveys SaaS Feedback Advertising 125

Anexa BPO

OCTOBER 15, 2021

The best example of this would be Alibaba’s Taobao Live annual event, involving an online livestream broadcast with their ecommerce store to allow viewers (and consumers) to watch and shop at the same time. In fact, companies have reported conversion rates approaching 30% – a staggering ten times higher than traditional ecommerce.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

Influitive

SEPTEMBER 17, 2020

Like many other companies, we had to pivot to a virtual event which brought both opportunities and challenges. The post Creating Engaging Content Experiences within a Virtual Event appeared first on Influitive. It’s hard to believe that Influitive Live 2020 was already a month ago! In […].

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TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. They expose your brand to the public, help create connections with prospects and clients, and allow your company to share its expertise with those who want it most. How to Get People to RSVP to a Corporate Event. Personalize Your Event.

Scripts 62

Scripts Contact Center Call Center Advertising 62

TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. They expose your brand to the public, help create connections with prospects and clients, and allow your company to share its expertise with those who want it most. How to Get People to RSVP to a Corporate Event. Personalize Your Event.

Scripts 62

Scripts Contact Center Call Center Advertising 62

GetFeedback

FEBRUARY 6, 2019

Event planning is an adventure, to say the least. Even if it goes off without a hitch, the event doesn’t end when the clock strikes 12. When the event is over, it’s the perfect time to gather feedback and plan for the future. Below we’ll share some quick tips on maximizing attendee feedback with event surveys.

Feedback 110

Feedback Surveys Benchmark Best practices 110

Callminer

FEBRUARY 28, 2017

The post Top Call Center Conferences 2017: 49 Must-Attend Events to Learn the Latest Trends and Technologies for Boosting Call Center Performance appeared first on CallMiner.

Call Center 265

Call Center Technology Best practices Analytics 265

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations. Some of the most significant CS events have been held in the year 2022 so far. Did you miss them?

SaaS 52

SaaS Education Metrics Marketing 52

teleopti

AUGUST 1, 2019

This year’s annual customer event combines the Teleopti User Forum with Calabrio Customer Connect, which means the event is supercharged to deliver premium content at an unbelievable location. We’ll be discussing the products you love, the upcoming future of the combined companies, and most importantly, YOU. See you there!

Contact Center 48

Contact Center Best practices Consulting Consulting 48

Jon Arnold

JULY 22, 2020

I’ve been getting invited to judge awards and events a fair bit lately, and this one happened yesterday. The Oracle AR folks rounded up a group of analysts to judge this mini-event, where 6 startups in their partner ecosystem each gave 3 minute rapid-fire pitches for us to evaluate.

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Big data 65

ProProfs Blog

APRIL 19, 2019

Millennials love events; I love events; more importantly, companies should also love events. Create an event that people genuinely enjoy and remember, and you’ve got yourself a customer base that is both loyal and enthusiastic about being an advocate. But like every coin has two sides, so does hosting an event.

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Advertising Surveys Feedback Sales 111

CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

SaaS 52

SaaS Best practices Personalization Customer Experience 52

Anexa BPO

JULY 7, 2022

Until the pandemic, the event industry has long been seen as providing opportunities to re-invigorate economic growth and optimize local assets. Large-scale events have played a role in leveraging long-term regional infrastructure investments, boosting tourism and trade, creating jobs, and promoting development.

outsourcing 52

outsourcing Entertainment Technical Support Education 52

Outsource Consultants

FEBRUARY 28, 2023

5000 Regionals: Midwest list, the most prestigious ranking of the fastest-growing Midwest private companies, based in Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Ohio, South Dakota, and Wisconsin. To qualify, companies must have been founded and generating revenue by March 31, 2019.

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Consulting Consulting outsourcing Call Center 128

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

Education 52

Education CRM Technology Analytics 52

Steve DiGioia

AUGUST 5, 2019

This was a technical bug within our system and not a malicious event or hack from an outside party. Not much because only the best companies do this. This post’s title says it all; the best companies do this even when they don’t have to. To be especially clear: No passwords were compromised. No credit card details were at risk.

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Accountability Customer Service 200

GetFeedback

MAY 13, 2019

The big event your team spent months planning for has finally come to a close, and it was a success. The only way to know for sure how well your event went is by sending out post-event surveys to attendees. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Surveys 107

Surveys Feedback Personalization 107

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. The post Top Customer Success Events in 2022 appeared first on. Date- October 17th–19th, 2022.

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SaaS contact center solutions B2B Contact Center 52

ProProfs Blog

FEBRUARY 21, 2019

After all the hard work, money, and time; you finally packed up your long-awaited event, and it was probably the best moment of your life but was it the same for your audience or attendees? It’s a well-structured, simple, and striking ‘post-event survey.’. What is a Post-Event Survey? How Do Post-Event Surveys Help a Company?

Surveys 111

Surveys Feedback Marketing Technology 111

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event includes a full day of thought-provoking content and presentations, including keynotes from Talkdesk executives and CX visionaries, as well as on-demand breakouts featuring experts, customers and industry leaders. Register now!

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

GetFeedback

NOVEMBER 20, 2018

Whether you’re expecting 50 or 50,000, planning and executing an event takes major time and money. Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Over half of marketers use real-time marketing tactics to promote and gauge events. Let’s get started.

Surveys 79

Surveys Feedback Analytics Abandon rate 79

Jon Arnold

NOVEMBER 21, 2022

Mavenir is a pretty healthy company, and a bit of an anomaly compared to the giants who dominate this market - namely Ericsson and Nokia. The mobile infrastructure space isn’t a core focus for me, but it’s adjacent to a lot of what I follow, and when thinking of VoIP, and possibly UCaaS and CCaaS, I’ve seen this movie before.

Wireless 59

Wireless voip Finance Enterprise 59

Tethr

APRIL 7, 2020

Your business spent months crafting the perfect execution, strategy, agenda, marketing materials and social media posts for your large onsite event, and COVID-19 swooped down and said: “Not today, pal. You can postpone the event for a later date that you won’t be able to guarantee. You can decide to offer the event online.

Gamification 66

Gamification outsourcing Marketing Technology 66

Calabrio

AUGUST 1, 2019

This year’s annual customer event combines the Calabrio User Forum with Calabrio Customer Connect, which means the event is supercharged to deliver premium content at an unbelievable location. We’ll be discussing the products you love, the upcoming future of the combined companies, and most importantly, YOU. See you there!

Contact Center 40

Contact Center Best practices Consulting Consulting 40

Solvvy

MAY 10, 2022

We conduct volunteer events and offer everyone robust resources for mental and physical health. Because of this dynamic and culture, we are proud to have reported an 11% increase in company engagement scores for the Inspirational Workplace Award, as well as a Glassdoor score of 4.4 out of 5. .

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Customer Support 83

Back Office Centers

AUGUST 10, 2023

Data management and back office support are essential to your company’s overall operations. However, managing ordinary back-office activities can be a time and resource waster if your goal is to expand your company. Your company may succeed or fail depending on how well you handle your data and provide back office support.

outsourcing 52

outsourcing Calibration Banking Accountability 52

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. “To attract both to speak at our flagship event is testament to the reputation of Disrupt in the digital transformation space.

Entertainment 52

Entertainment Consulting Consulting Technology 52

Influitive

JULY 8, 2021

In 2020, many companies found themselves taking their in-person conferences and events virtual. Netchex, a leading HR payroll software provider, had hosted their Netconnect user conference in-person in New Orleans since 2012 and, after a hiatus in 2019, needed to take their event online.

Personalization 52

Personalization 52

Outsource Consultants

MARCH 15, 2022

Regionals Midwest list, the most prestigious ranking of the fastest-growing private companies based in Iowa, Illinois, Indiana, Kansas, Michigan, Minnesota, Missouri, North Dakota, Nebraska, Ohio, South Dakota, and Wisconsin. These are the companies you’ll be hearing about for years to come,” says Scott Omelianuk, editor-in-chief of Inc.

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Consulting Consulting outsourcing Call Center 128

Guru

FEBRUARY 24, 2021

I never wanted to be an event planner, and yet, somehow, I’ve planned company events since the digital marketing startup for which I worked partnered with Facebook at the then-cool Ace Hotel (Facebook had just opened up their advertising API and the internet and our attention spans would never be the same).

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APIs Advertising Accountability Marketing 62