When You, As A Customer Service Representative, Take Things Personally, You Make Your Job Harder
Myra Golden Media
DECEMBER 19, 2017
My teenage friend Beverly saw the customer as getting away with something, and she took that personally. Her personalization caused her to be completely unwilling to work with the customer. She didn’t want to discuss things, and she certainly didn’t want to give the customer an in-store credit.
Let's personalize your content