JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. Her reputation for mentoring, promoting collaboration, and resolving complex business issues has made her a sought-after consultant and speaker in the CX industry.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Callminer

AUGUST 1, 2017

Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution. Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. Katherine Dougherty, MaidPro National Sales Center Director, describes herself as being MaidPro born and raised.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

ChurnZero

NOVEMBER 29, 2022

This is a guest article by Michael Su , senior consultant of Customer Success, The Success League. At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. After getting slapped on the wrist a few times for my after-sales support, I knew things had to change.

Scripts 98

Scripts Sales Customer centricity Coaching 98

CustomerSuccessBox

DECEMBER 6, 2021

He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Fonolo

DECEMBER 15, 2020

Commercial airplanes can fly with as little as 1/4 of their engines running. In 2021, leaders must continue to find better ways to manage and coach their distributed teams, which will require reliable, real-time analytics.”. MATT BEATTY , EVP OF SALES & MARKETING, BRIGHTMETRICS ™. PETER LAVERS , CX CONSULTANT AT THINKCX.

Contact Center 147

Contact Center Engineering Cloud contact Technology 147

CX Global Media

JUNE 6, 2017

Its services include telephone interpreting, video interpreting, marketing and social media, short message translation, face-to-face interpreting, project-based translation, translation and localization, consulting, and language learning. Sales and support would be strictly confined to their country of origin without language support.

Contact Center 176

Contact Center Government Healthcare Call Center 176

Horizon CX

MARCH 10, 2023

Many articles, blogs, consulting hours, and attention have been invested with this in mind. Work with operating leaders as a visionary, coach, facilitator, and sympathetic listener. Pelco set a new path for post-sale support. Customer service engineers handled all support calls. Yet does the evidence support this?

Education 52

Education Finance Accountability Coaching 52

CustomerSuccessBox

OCTOBER 31, 2021

Customer Success & Experience Influencer, Executive, Speaker, Author, Consultant, Coach, and Board Advisor who is passionate about sharing best practices and lessons learned to help others succeed! Product, Sales, Marketing, CS, Engineering all benefit from customer feedback. How does it help your customers?

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

ChurnZero

NOVEMBER 4, 2022

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. When CSMs pass off renewal and expansion opportunities to sales, they rob themselves of the rewards that they’ve rightfully earned helping customers succeed. “I

SaaS 98

SaaS Customer centricity Finance Best practices 98

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Offering deals, insider news, and reviews on the stuff you are shopping for. Peter Abah. Mihai Corbuleac. csITsupport.

call center software 210

call center software Call Center Contact Center Analytics 210

Amity

NOVEMBER 28, 2018

Delivered as a service, Densify's patented optimization engine collects and analyzes data from cloud computing services and other IT environments, which is further combined with advisory services of cloud experts who report on cost, explore usage patterns, and project future trends. I am the GM, the coach and the player.

Coaching 106

Coaching SaaS Metrics Accountability 106

Peter Lavers

NOVEMBER 14, 2017

It is also interesting to see the salaries commanded by Data Engineers are higher than Data Scientists. Laughlin Consultancy provides training, consultancy, mentoring & other services. All those skills may sound more like sales training. But that was focussed on other high-level challenges for data science leaders.

Analytics 100

Analytics Banking Consulting Consulting 100

Help Scout

JANUARY 27, 2019

Beyond directly answering questions, they are consultants, helping our customers figure out and master all the ins and outs of the software. Generalists may also end up in Coach roles, acting as trainers and resources for new colleagues. Sarah-Mei Estrada is currently a Coach on the Customers Team: “I love being a coach!

Customer Service 40

Customer Service Coaching Consulting Consulting 40

SmartKarrot

DECEMBER 13, 2022

Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance. Define, set, execute, and continually evolve the Professional Services strategy of the business.

Engineering 19

Engineering SaaS Coaching Government 19

CSM Magazine

DECEMBER 5, 2017

Technologies such emotion-engines, which help analyze input to determine customers’ emotions could help personalize interactions and may prompt a seamless transfer to a customer service professional as a next step. Fara was also part of Amdocs Consulting Division in Canada. Emotional Detection.

Customer Service 80

Customer Service Gamification Self service CRM 80

SmartKarrot

NOVEMBER 9, 2022

You will serve as project manager and leader for cross-functional initiatives such as standing up a CS/Sales qualified lead engine process, building out a retention strategy for the individual Loan Officer and Real Estate customers, and developing a feedback forum for product development initiatives rooted in the voice of the customer.

Real estate 19

Real estate Consulting Consulting Technical Support 19

Kayako

APRIL 6, 2017

All too often a product development cycle starts with market research, gets approved by the board, developed and sold by a sales team before support is ever involved. Instead of supporting a product they aren’t invested in, they are now likely to promote it authentically (which will impress and make sales teams very happy!).

Feedback 103

Feedback Coaching Metrics Customer Support 103

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Interact with other areas of their business to ensure customer success, such as Product and Engineering. Their success is the success.

Upselling 19

Upselling Coaching Best practices Consulting 19

Mindtouch

APRIL 17, 2017

Anne Janzer , Cuesta Park Consulting, Author, Writer, Writing Coach, @AnneJanzer, LinkedIn. David Mihala , Oracle, HCM Sales Director Italy/Spain/Portugal & HCM Alliance & Channel South Europe Team leader, @dmihala, LinkedIn. Don Otvos , Salesloft, Head of Solutions Engineering, @donnyo, LinkedIn.

Chief Customer Officer 91

Chief Customer Officer Education Consulting Consulting 91

SmartKarrot

NOVEMBER 29, 2022

Hire, enable, coach, and develop your team of high-performing CSMs to align with individual, team, and company goals. You will take care of the daily management, including coaching & developing the team. Develop in-depth knowledge of their product offerings, contracts, internal sales, and accounting procedures.

Coaching 19

Coaching Technical Support Accountability Engineering 19

SmartKarrot

JANUARY 17, 2023

Provide remote support for online inquiries and run virtual consultations with prospective customers. Role: Customer Success Lead Location: San Mateo, CA, United States (Hybrid) Organization: North Starr As a Customer Success Lead, you will lead and coach a team of customer success managers. Apply here: [link].

Upselling 19

Upselling Technical Support Consulting Consulting 19

SmartKarrot

APRIL 13, 2023

Abhijit is a seasoned entrepreneur with over 20 years of experience and has successfully built businesses in the sales and marketing domain for the B2B tech industry. Amaro Araujo Amaro Araujo is a bestselling author, speaker, account manager and international sales and negotiation expert.

Accountability 11

Accountability Management Consulting Consulting 11

SmartKarrot

APRIL 25, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Consult on best practices, workflows, and management business reviews.

Best practices 19

Best practices Consulting Consulting Metrics 19

DMG Consulting

JANUARY 2, 2018

Speech analytics technology, specifically keyword search and transcription, is being incorporated into a variety of third-party applications, creating a very large opportunity for the engine providers. It is common to find speech analytics as a fully integrated module of sales solutions and marketing automation platforms.

Analytics 54

Analytics Enterprise Contact Center Engineering 54

SmartKarrot

MARCH 1, 2023

Role: Director of Customer Success Location: Toronto, ON, Canada (Remote) Organization: Sales Talent Agency As a Director of Customer Success you’ll be directing a group of six (soon to be seven) account managers who now look after 600+ accounts ranging from mid-market to enterprise.

Enterprise 19

Enterprise Upselling Accountability Coaching 19

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% billion, and sales process recommendation and automation, which attracted $2.7 For example, an angry customer might be routed to the customer retention team, and a happy, satisfied customer might be routed to the sales team to be pitched a new product or service.

Technology 122

Technology Customer Service Gamification Contact Center 122

SmartKarrot

SEPTEMBER 29, 2022

Serve as project manager and leader for critical cross-functional initiatives such as building Business Value consulting expertise for Strategic customers, standing up a CS/Sales qualified lead engine process, or developing Scaled / Tech Touch programs for SMB/MM customers.

Finance 19

Finance Upselling Accountability Coaching 19

SmartKarrot

MARCH 8, 2022

An exceptional thought leader and a brilliant coach to thousands of executives, Allison Pickens, is a leading expert on recurring revenue growth. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Allison Pickens. Anika Zubair. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

NOVEMBER 17, 2021

Role: Director of Customer Success Location: Santa Clara, CA, US (Hybrid) Organization: LeanData As a Director of Customer Success, you will lead, coach and mentor a team of Customer Success Managers across enterprise and large commercial accounts. Represent the voice of the merchant and influence the platform development roadmap.

Upselling 19

Upselling Accountability Coaching Metrics 19

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. Sue is an all-around Customer Success Leader, Evangelist, Coach, Advisor, and Speaker. Nils Vinje is an admired Customer Success Executive, Author, Speaker, and Consultant. Sue Nabeth Moore.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

OCTOBER 21, 2021

Work collaboratively with Sales leadership to ensure a consistent handoff experience to the Account Management team through CSQL’s. Coach, mentor, and develop a team of Customer Success Managers for upward growth at both the IC and Manager level. Consult with instructors on implementation and curriculum design.

Upselling 19

Upselling Accountability Customer centricity Coaching 19

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers. Ongoing customer communication and relationship-building efforts.

Advertising 19

Advertising Coaching Feedback Engineering 19

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place. In this guide, you’ll learn everything about how to land a high-value sales job.

Sales 52

Sales B2C call center software B2B 52

Kapta Customer Success

JANUARY 31, 2018

A CX Consulting. A CX Consulting , accelerates business growth through Customer Experience (CX) innovation. Kia Puhm: I’ve spent 22 years in the software business, starting with a computer engineering background at some very fast-growing companies. The Voice of Customer already happened (hopefully) during the sales process.

Accountability 45

Accountability SaaS Consulting Consulting 45

SmartKarrot

JANUARY 5, 2021

Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augmented customer engagement. Lincoln Murphy. Jeanne Bliss. Rick Adams.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

ChurnZero

MARCH 20, 2020

It’s used in a range of fields including psychology, biology, economics, and engineering. The new growth engine. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Have you been forced to inherit hand-me-down sales tools that weren’t built with the Customer Success Manager (CSM) in mind?

Customer centricity 52

Customer centricity Finance SaaS Scripts 52

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10