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3 Tactics to Level Up Your Call Center Coaching With Speech Analytics

SharpenCX

But how can you effectively coach and improve the performance of a dispersed workforce? And using data from real customer conversations gives you the context you need to effectively coach your team. That’s why I’m diving in on how to use speech analytics to improve coaching and engagement in your call center. .

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My First 90 Days: The Secrets You Must Know About Your New Job

Beyond Philosophy

I tried to coach her on saying no in a positive way, but she couldn’t adjust her ways. Celebrating the launch of this new eBook, I am hosting a LIVE webinar focusing on what it takes to evoke the best emotions from your Customer Experience and the vital role of the conscious and subconscious experience with real-world examples.

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How to Improve Your CX Function Through Coaching

Comm100

With the World Cup in full swing, now is probably the perfect time to talk about one of the essential elements of any team – the Coach. Coaches are focused on improving performance during the moment, and the skills required for an excellent coach are very distinct. This is where a coach comes into play. Coaching Skills.

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4 Essential Questions to Answer for a Successful Cloud Move

Monet Software

We created an eBook, “4 Questions to Answer for a Successful Cloud Move,” which addresses the following four questions we consistently see: What data do I migrate to the cloud? Download the eBook for more questions you need to answer for a successful cloud move. How will my processes change in the cloud?

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Monthly Update: Boost Your Net Promoter Scores and Workplace Collaboration with Cisco Contact Center Solutions

Cisco - Contact Center

American management consulting firm McKinsey, concluded that “A company’s competitive edge lies in seeing the world through the customer’s eyes.” To learn more about Webex Experience Management read our ebook. Listening to our customers is critical, but taking action on what they’re telling us is even more important.

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Resolve to Make Your Conversational AI Project Healthier this Year

Creative Virtual

Your first step should be to download the new ebook Conversational AI Issues & Solutions: Transforming Ineffective Chatbot & Virtual Agent Projects. Contact the team here to learn more about the expert consultation and technology that’s helping brands around the world deliver reliable and valuable conversational AI solutions.

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4 Lead Generation Techniques to Boost Your Social Media Marketing Initiatives

Joe Rawlinson

For instance, ask for your prospects’ email addresses to give them full access to your whitepapers or ebooks on project management and the top project workflow management software. Discount coupons and codes.