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Q&A: Digital Customer Success Strategies to Drive User Adoption

ChurnZero

Q: What journey mapping resources and tools do you recommend? A: There are a ton of journey mapping tools out there and a lot of them do similar things. Otherwise, there are a lot of great journey map tools that are pretty inexpensive. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League.

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Churn Reasons: You’re Not Digging Deep Enough

ChurnZero

This could be someone in marketing, on the executive team, or an outside consultant (shameless plug). Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. What to do about it.

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Q&A: Unpacking the Power of the Executive Business Review

ChurnZero

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League. Instead of asking all those probing questions, you’ll have to make assumptions and provide meaningful data and guidance where you’ll still be seen as a consultative arm. Upcoming Webinar: Lessons Learned: A Reflection in Customer Journey Mapping.

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Customer Success Starts Within: 6 Ways to Put Employees First

ChurnZero

Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . Download this eBook to learn how to sell CS software internally, along with argument positions for each individual executive. Join this webinar to learn: The different types of customer reviews and when to use them. t wears that never gave them the con?dence

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2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?

Comm100

According to CCW Digital’s Report, 61% of companies agree that agent coaching is a top investment priority for 2018. Practice customer journey mapping to see where in their journey your customers are coming across friction. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success.