ChurnZero

FEBRUARY 25, 2020

Customer retention and churn prevention starts at the beginning of a customer’s journey with your company in onboarding. This crucial first interaction time between you customer, your product and your team establish the groundwork that can jumpstart success or accelerate failure. . Customer Success Around the Web.

Customer retention 59

Customer retention Scripts Sales SaaS 59

NobelBiz

MAY 16, 2023

If you want a more in-depth, one-on-one explanation about the difference between the two and what suits best for your business, download our free exclusive ebook: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges. How Do Hosted Contact Centers Work?

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

ChurnZero

FEBRUARY 21, 2020

Join this webinar to learn: The different types of customer reviews and when to use them. Speaker: Amy Mustoe, Principle Consultant and Coach, The Success League . New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite. dence to own their role in the customer relationship.

Customer retention 52

Customer retention SaaS Coaching Personalization 52

NobelBiz

MAY 16, 2023

If you want a more in-depth, one-on-one explanation about the difference between the two and what suits best for your business, download our free exclusive ebook: On-Premise vs. Cloud Contact Center Solution: Benefits and Challenges. How Do Hosted Contact Centers Work?

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

ChurnZero

MARCH 3, 2020

The conference features a Customer Service track that focuses session content on Customer Success, Account Management, customer experience, customer feedback, customer loyalty, and customer retention. Join this webinar to learn: The different types of customer reviews and when to use them.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. If you find any prominent influencers missing, kindly nominate them in the comments below.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

SharpenCX

FEBRUARY 10, 2021

Customers who call in for help on the same issues three or more times in a month are more likely to churn. Now, looking at this repeat behavior, you learn that to improve customer retention, you have to improve first contact resolution , first. Think about your customer surveys and what you learn in your agent 1:1s, here.

Contact Center 76

Contact Center Customer Service Metrics Call Center 76