JustCall

NOVEMBER 16, 2022

Highly interactive, consulting-based, and highly regarded eLearning call center training helps you fill the gaps created by these difficult times. eLearning offers them the opportunity to view their progress because consultants can follow their completion rates in a series of different modules and see the progression they do in each area.

Call Center 52

Call Center Consulting Consulting Education 52

GetFeedback

AUGUST 14, 2019

Measuring CSAT can be used to determine how a customer feels about the experience overall, parts of the customer journey, or even specific products or services. The question is typically presented to the customer using a 1–5 scale, one being very dissatisfied and 5 being very satisfied. . Goal 2: Coach employees.

Metrics 109

Metrics Journey mapping Surveys Feedback 109

NobelBiz

MARCH 14, 2022

Local Caller ID Technologies Local Caller ID is a technology that allows call centers that make outbound calls to control the caller ID (CLI) that is presented to the receiver. Younes Ahmamad – ND Consulting Morocco. Make a follow-up appointment That is why they are present. How to get around this problem?

Contact Center 52

Contact Center Scripts Average Handle Time Cloud contact 52

NobelBiz

MAY 16, 2023

Fast forward a couple of decades into the present day, and we get a completely different picture. With advanced features such as automated workflows, real-time analytics, and personalized coaching, agents can provide superior customer experiences and achieve their full potential.

Contact Center 52

Contact Center Customer Service Interactive Voice Response contact center solutions 52

Education Services Group

FEBRUARY 16, 2022

You will need to be their coach because this orientation will inevitably force them to confront their own organizational challenges as they set about to retool and reorient the way their individual teams operate.

Chief Customer Officer 52

Chief Customer Officer Customer centricity Journey mapping Coaching 52

SmartKarrot

OCTOBER 3, 2022

Recruit, hire, mentor and coach Customer Success team members. Mentoring and coaching cover both Customer Success practices and processes as well as industry and solution expertise. Serve as the escalation and resolution point for CSMs to address individual customer issues and concerns.

Upselling 19

Upselling Coaching Best practices Consulting 19

Balto

SEPTEMBER 12, 2023

These detailed insights enable you to create personalized experiences for your customers, which make it easier to foster long-lasting relationships with them. By showing each customer that you “remember” that last issue they had with your services, you’ll earn their trust and boost customer retention.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Allison Pickens. Anita Toth. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

NobelBiz

MAY 16, 2023

Fast forward a couple of decades into the present day, and we get a completely different picture. With advanced features such as automated workflows, real-time analytics, and personalized coaching, agents can provide superior customer experiences and achieve their full potential.

Contact Center 40

Contact Center Customer Service Interactive Voice Response contact center solutions 40

ChurnZero

FEBRUARY 21, 2020

” When your customers sense that you’re present and engaged in the conversation, they’ll be more willing to share their personal stories, experiences, and knowledge. Join this webinar to learn: The different types of customer reviews and when to use them. Customer Success Around the Web.

Customer retention 52

Customer retention SaaS Coaching Personalization 52

SmartKarrot

OCTOBER 10, 2022

Build meaningful and strong relationships with Diagnostic Robotics’ customers that result in long term and enterprise wide partnerships including the selling of new product capabilities. Manage complex, cross functional customer implementations for new product deployments. Present in-person and web demo training sessions.

Education 19

Education Healthcare Accountability Coaching 19

SmartKarrot

AUGUST 17, 2022

Role: VP of Customer Success Location: Remote, Dallas, TX, US Organization: Textio As a VP of Customer Success, you will be leading, rapidly growing, and coaching team members by setting the strategy and prioritizing the organizational goals. Deliver training programs, briefings, and presentations to external stakeholders.

Education 19

Education Upselling Customer centricity Coaching 19

NobelBiz

APRIL 11, 2023

Rather than replacing agents, AI can be used to augment their abilities and help them provide better customer service. This doesn’t mean that present AI applications can’t aid agents: One way that AI can assist human agents is by providing them with relevant information and suggestions in real-time. Learn more here.

Contact Center 52

Contact Center Chatbots Contact center software Customer Support 52

Robert Davis

SEPTEMBER 17, 2018

Based on discovery (in a sales environment), does the agent present the right solution with a compelling offer and assumptive close? And after a live person says “Hello, thank you for calling…,” what happens? Is the greeting warm and enthusiastic? Does the agent take time to discover the true reason for the call?

Call flow 48

Call flow Upselling Customer retention Contact Center 48

SharpenCX

FEBRUARY 10, 2021

Customers who call in for help on the same issues three or more times in a month are more likely to churn. Now, looking at this repeat behavior, you learn that to improve customer retention, you have to improve first contact resolution , first. Think about your customer surveys and what you learn in your agent 1:1s, here.

Contact Center 76

Contact Center Customer Service Metrics Call Center 76

SmartKarrot

AUGUST 19, 2021

Collaborate with department leaders across the company to deliver the needs of the customers. Oversee and assist with the creation of internal and external presentations. Serve as an escalation point for customer success issues. Proactively identify areas for innovation and improvement to help drive retention goals.

Consulting 19

Consulting Consulting Coaching Education 19

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Sue Nabeth Moore. Andrew Marks.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

JANUARY 5, 2021

While all care has been taken to ensure our selection (presented in no particular order) is free of bias, we understand we might have had our blind spots. Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Lincoln Murphy. Lincoln Murphy. Jeanne Bliss. Rick Adams.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Comm100

MARCH 8, 2017

Connect with this customer service expert on Twitter today to make sure that your company doesn’t miss out! Chelsea Krost is a self-named Millennial spokesperson and brand consultant. Follow her today on Twitter to make sure that your company is doing everything it can to improve the experience and the lives of its customers.

Customer Service 0

Customer Service Chief Customer Officer Customer centricity Scripts 0

Amity

OCTOBER 31, 2016

I’m the VP, Customer Success here at Uberflip. The first being product adoption, the second being customer retention, and the third being customer expansion. It might help to start with a bit of a history, give that, relative to other teams here at Uberflip, Customer Success is still very new.

Coaching 0

Coaching Engineering Upselling Marketing 0

Education Services Group

OCTOBER 25, 2022

Chris Hicken (CH): The way that I would coach CS people to talk to their CFOs is to start by looking at the unit economics of the business. The way my brain has meandered over time is, you know, we’ve been talking about this concept of customer-led growth for a while. Is Sales acquiring the ICP and setting expectations correctly?

Marketing 52

Marketing Sales Customer centricity Accountability 52

Callminer

JULY 15, 2019

This year CallMiner is presenting our first annual WebinarStock, July 23rd through 25th. This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Register for 9am BST Session . Register for 11am EST / 8am PST Session .

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

ChurnZero

JUNE 17, 2022

The most important metrics to track include customer commitment to the platform (spending time in the app and exploring its full breadth), customer engagement with your team (interacting with the CSM for high-touch models and with support and resources for low-touch models), and impact on business outcomes and time to value.

Metrics 98

Metrics SaaS Surveys Self service 98

SmartKarrot

DECEMBER 24, 2020

Provide the team with guidance on building and maintaining strong customer relationships; serve as a coach in navigating challenging customer situations. Accountable for driving healthy Customer Adoption, Customer Value and supporting strong customer retention metrics. Apply here: [link].

Chief Customer Officer 10

Chief Customer Officer Customer retention Accountability Coaching 10

SmartKarrot

MAY 21, 2021

Deliver meaningful, strategic, and tactical insight to the leadership team through customer feedback, business goals, key performance indicators, and customer analysis. Manage customer escalations as the senior business owner for their success. Identify opportunities for continuous improvement.

industry standards 10

industry standards Metrics Upselling Enterprise 10

SmartKarrot

JULY 5, 2021

Develop a culture of continuous improvement for process repeatability, operations scaling, capacity management, and customer satisfaction. Ensure close coordination and collaboration with Sales, Account Management and Customer Success teams to ensure customer retention and growth.

Advertising 10

Advertising Enterprise Upselling Accountability 10

ChurnZero

JUNE 17, 2022

The most important metrics to track include customer commitment to the platform (spending time in the app and exploring its full breadth), customer engagement with your team (interacting with the CSM for high-touch models and with support and resources for low-touch models), and impact on business outcomes and time to value.

Metrics 52

Metrics SaaS Surveys Self service 52

SmartKarrot

APRIL 14, 2020

In this role, you will work closely with CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises, so you’ll need to feel confident presenting implementation plans to all ranges of technical ability. Apply here: [link].

SaaS 8

SaaS Consulting Consulting Accountability 8