5 Best Business VoIP Features For Busy Professionals

VirtualPBX

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies. Today’s blog will share five types of business VoIP features designed with busy professionals in mind.

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The Benefits of Using a VoIP Provider for Your Business

aircall

VoIP is the easiest and most advanced way to enhance internal and external business communications. And with Aircall as your dedicated VoIP provider, you can do so much more with your business phone system. What Is VoIP? Lower Call Rates and More Savings. After-call work.

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Looking for Call Management Software? Make Sure it Has These 6 Features

Balbelforce

Call management software helps contact centers run smoothly and successfully. In this article, we’ll look at six features you should look out for when choosing the best call management software for your business. Defining call management software.

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How Unified Communications Can Help Improve Customer Service

CSM Magazine

And with mobile apps, calls can be handled remotely. The result: agents are more productive because they can handle calls wherever they are. Voice and VoIP. The main advantage of using VoIP is reduced cost.

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HoduCC Named Best Telemarketing Software By Digital Dot com

Hodusoft

HoduSoft’s contact center software brand HoduCC, made the cut among top solutions for large and small call centers in the final list. The selection is based on features such as call routing, call logging, and call recording. The good old phone calls never fail.

What is a PBX Phone System and How Does it Work for Hotels

Hodusoft

A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines. Unlike the traditional VoIP system, today’s PBX systems comes with multiple features. . Outstation calling. Call recording.

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How Cloud-Based Phone Systems Create an Autonomous Workplace

aircall

Holding conference calls. Calling for help in an emergency. A basic business phone system typically comes with several voice-calling features such as voice mail, call routing, and call recording. Allows you to handle a larger call volume. Call logging.

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Demystifying CTI: A Glossary of Basic Terms for Newbies

InGenius

Caller ID, often abbreviated as CLID or CID, is a feature that shows you who is ringing your phone before the call is picked up. Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation. Call logs may include details such as time called, call duration, the topic of the call and call results. Call Recording. Call Reports. Call Transferring.

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Leveraging a CTI Integration in Salesforce

aircall

Any organization that experiences a high volume of incoming phone calls or whose sales and support teams make lots of outbound calls will improve efficiency dramatically with the addition of a CTI integration in Salesforce. Benefits of a CRM Call Center Integration.

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12 Reasons a CRM Phone Integration Improves the Customer Experience

aircall

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. It enables timely follow-up on sales calls, allowing sales reps to target the most opportune time to close sales. .

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The Benefits of Aircall’s CRM Phone Integrations

aircall

A voice ecosystem starts with VoIP (voice over internet protocol) technology and an open API (application programming interface). Simply put, a VoIP phone system enables voice calling over the internet instead of using traditional analog phone lines.

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4 ways a collaborative phone solution will benefit your customers

aircall

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration allows teams to place phone calls directly from their computer and to bridge the gap between the phone channel and the other facets of sales customer service. VoIP phone systems are designed with teamwork and cohesion in mind, and it shows. During after-call work.

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4 ways a collaborative phone solution will benefit your customers

aircall

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. Computer telephony integration allows teams to place phone calls directly from their computer and to bridge the gap between the phone channel and the other facets of sales customer service. VoIP phone systems are designed with teamwork and cohesion in mind, and it shows. During after-call work.

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All About 973 Area Code Numbers For Business in New Jersey

JustCall

This is possible only by using a Voice over Internet Protocol (VoIP) or a local phone service account. You need to have a proper note of the time zones as they play a key role when you are scheduling a meeting or a phone call with clients who stay in different zones of the world.

11 Best Call Center Software Features to Watch Out for

JustCall

So, handling phone support, as well as outbound calling campaigns, demand reliable tools. A call center software comes in handy, here. Bundled with valuable features, call center software is an indispensable component of big and small enterprises alike. Call Recording.

What Equipemnts Do You Need To Start A Call Center?

Dialer 360

If you are an insurance agency, a real-estate company, or a telemarketing entity, you may need a call center. Depending on the needs, customer volume, and business operations, you can initiate a compatible enough call center. After identifying objectives and prerequisites, choose the most convenient call center infrastructure. In this article, you will know about the equipment that a call center must-have. Let’s read and explore the basics of a call center.

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How to Leverage Call Recordings to Improve the Customer Experience

aircall

In the many dealings you have with companies every day, you’ve surely heard the phrase, “This call may be recorded for quality and training purposes…” That’s because call recording is a valuable tool for call centers. . What Is a Call Recording?

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Essential Call Center Tools to Increase Agent Efficiency

Calltools

Numerous industries use call centers for different purposes like providing customer services, tech support, increasing sales, and collecting debts. A call center can’t perform its most essential tasks, though, without the right tools. With Call Tools, you gain access to: IVR.

7 Unexpected Benefits of Call Recordings

CrazyCall

Any time you call customer service or get a sales call you can hear the same phrase. “To improve quality of our calls/for security purposes/for training purposes this call will be recorded.” ” It’s industry standard, however not all companies make actual use of call recordings. However, there is a better way to use call recording to your advantage. What is call recording? Does my business need call recordings?

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How to use click-to-dial and 7 other tricks to be better at sales

aircall

The rate of contact measures the ratio of generated opportunities to total outbound calls. If that’s the case, it’s time to examine emails and call recordings. Taking productivity shortcuts (click-to-dial, call logging, etc.). This is where switching to a cloud-based VoIP phone system comes in. A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Automatic call logging.

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Remote Call Center industry and its prospective in future

Dialer 360

Remote call center industry is in top trending in 2020. It comprises virtual call center agents working at different geographical locations. Today, all the top customer care corporations and experts use remote call centers. How to Start Remote Call Center.

How Much Does a Business Phone System Cost: Features & Pricing

JustCall

You could opt for VoIP/cloud phone systems, PBX phone systems, or key systems, and so on. Call forwarding. International calling. Call logs. Call recording. Call analytics. Cold/warm call transfer. Call tracking. Call forwarding.

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How to Choose the Right Business Phone System?

aircall

This article will cover the three main choices: PBX, IP PBX, and Virtual VoIP systems. There are subdivisions of these options, such as the distinction between onsite vs. cloud-based VoIP solutions, or between app-based and browser-based virtual systems. This is called Voice over Internet Protocol. Your team will use SIP-enabled hard phones to place calls. Virtual VoIP Software. How heavy is your call volume? Could transferring calls be easier?

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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. This configuration means that your call center’s communication hardware, software, and infrastructure all remain in your offices. Cloud-based call center software. Call Center

How to use click-to-dial and 7 other tricks to be better at sales

aircall

The rate of contact measures the ratio of generated opportunities to total outbound calls. If that’s the case, it’s time to examine emails and call recordings. Taking productivity shortcuts (click-to-dial, call logging, etc.). This is where switching to a cloud-based VoIP phone system comes in. A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Automatic call logging.

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How to use click-to-dial and 7 other tricks to be better at sales

aircall

The rate of contact measures the ratio of generated opportunities to total outbound calls. If that’s the case, it’s time to examine emails and call recordings. Taking productivity shortcuts (click-to-dial, call logging, etc.). This is where switching to a cloud-based VoIP phone system comes in. A click-to-dial feature lets salespeople place calls more expeditiously when they’re using a virtual phone system. Automatic call logging.

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How to Choose the Right Business Phone System?

aircall

This article will cover the three main choices: PBX, IP PBX, and Virtual VoIP systems. There are subdivisions of these options, such as the distinction between onsite vs. cloud-based VoIP solutions, or between app-based and browser-based virtual systems. This is called Voice over Internet Protocol. Your team will use SIP-enabled hard phones to place calls. Virtual VoIP Software. How heavy is your call volume? Could transferring calls be easier?

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How to Help Your Agents Breeze through Their After Call Work

aircall

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. After call work is a common pain point for call centers, since, if neglected, it can negatively affect agent efficiency, customer satisfaction, and your call center’s overall level of service. This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? Call Center

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. What are the benefits of computer telephony integration for a call center?

What Is The Importance Of CTI In Contact Centers?

Dialer 360

In this era computer telephony is the use of computers to manage calls. It describes the digital service of call centers. Include those direct to your phone call to the right department. The initiate and manage the phone calls that you can think. The primary technology is used in a call center. They filed a massive volume of calls and continually try to improve productivity as integration opens the door to more flexible and way of operating a call center.

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On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center. This configuration means that your call center’s communication hardware, software, and infrastructure all remain in your offices. Cloud-based call center software. Call Center

How to Help Your Agents Breeze through Their After Call Work

aircall

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. After call work is a common pain point for call centers, since, if neglected, it can negatively affect agent efficiency, customer satisfaction, and your call center’s overall level of service. This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? Call Center

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity. Computer telephony integration opens the door to a more flexible and scalable way of operating a call center. What are the benefits of computer telephony integration for a call center?

Set Up a (Successful) Sales Call Center: A Guide to Start from Scratch

JustCall

The attention is on every sales call center! In a bid to cut back on their costs, many companies are now looking to outsource their call operations. What is a Call Center? ? How Does a Sales Call Center Help Your Business? ? Prospected… Now make the call. ?

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