Demystifying CTI: A Glossary of Basic Terms for Newbies

InGenius

Caller ID, often abbreviated as CLID or CID, is a feature that shows you who is ringing your phone before the call is picked up. Call Logging. Call logging means recording the details of a customer interaction into a CRM at the end of every conversation.

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4 ways a collaborative phone solution will benefit your customers

aircall

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. VoIP phone systems are designed with teamwork and cohesion in mind, and it shows. During after-call work.

voip 99

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4 ways a collaborative phone solution will benefit your customers

aircall

A traditional phone installation can be rather fragmented: SIP phones for hardware, disparate software for contacts, call logs, support tickets, task assignment, etc. VoIP phone systems are designed with teamwork and cohesion in mind, and it shows. During after-call work.

voip 98

What Equipemnts Do You Need To Start A Call Center?

Dialer 360

If you are an insurance agency, a real-estate company, or a telemarketing entity, you may need a call center. Depending on the needs, customer volume, and business operations, you can initiate a compatible enough call center. Let’s read and explore the basics of a call center.

voip 35

How to use click-to-dial and 7 other tricks to be better at sales

aircall

The rate of contact measures the ratio of generated opportunities to total outbound calls. If that’s the case, it’s time to examine emails and call recordings. Taking productivity shortcuts (click-to-dial, call logging, etc.). Automatic call logging.

Sales 91

How to Choose the Right Business Phone System?

aircall

This article will cover the three main choices: PBX, IP PBX, and Virtual VoIP systems. There are subdivisions of these options, such as the distinction between onsite vs. cloud-based VoIP solutions, or between app-based and browser-based virtual systems. Virtual VoIP Software.

voip 92

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center.

How to use click-to-dial and 7 other tricks to be better at sales

aircall

The rate of contact measures the ratio of generated opportunities to total outbound calls. If that’s the case, it’s time to examine emails and call recordings. Taking productivity shortcuts (click-to-dial, call logging, etc.). Automatic call logging.

Sales 62

How to use click-to-dial and 7 other tricks to be better at sales

aircall

The rate of contact measures the ratio of generated opportunities to total outbound calls. If that’s the case, it’s time to examine emails and call recordings. Taking productivity shortcuts (click-to-dial, call logging, etc.). Automatic call logging.

Sales 62

How to Choose the Right Business Phone System?

aircall

This article will cover the three main choices: PBX, IP PBX, and Virtual VoIP systems. There are subdivisions of these options, such as the distinction between onsite vs. cloud-based VoIP solutions, or between app-based and browser-based virtual systems. Virtual VoIP Software.

voip 62

How to Help Your Agents Breeze through Their After Call Work

aircall

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? Shared call inbox.

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity.

On Premise vs. Cloud-Based Call Center Software: How to Make the Call

aircall

What’s the difference between on premises and cloud-based call center ? The first step towards picking the right call center software is knowing your options. These are the four most common types of call center software. Let’s take a look: On premises call center.

How to Help Your Agents Breeze through Their After Call Work

aircall

One of the most important yet overlooked aspects of a call center agent’s duties is after call work. This article will explore ways that to expedite and simplify after call work, and make it an asset rather than a chore. What is after call work? Shared call inbox.

What Is The Importance Of CTI In Contact Centers?

Dialer 360

In this era computer telephony is the use of computers to manage calls. It describes the digital service of call centers. Include those direct to your phone call to the right department. The initiate and manage the phone calls that you can think.

voip 28

Computer Telephony Integration: 8 Ways It Benefits Customer Support

aircall

This allows users to perform all call-related tasks, usually handled through a PBX or key system telephone, directly from their desktop. This technology is often used in call centers, since they field a large volume of calls, and continually seek to enhance productivity.