ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Chief Customer Officer 64

Chief Customer Officer SaaS B2B Best practices 64

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. Use this guide to help you find the best B2B CRM for your business.

B2B 79

B2B Sales CRM Enterprise 79

Integrity Solutions

JULY 20, 2021

In many ways, building sales confidence is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Confident salespeople also gain a lot of credibility with their customers.

Sales 126

Sales Coaching B2B Personalization 126

Beyond Philosophy

AUGUST 5, 2021

For example, at Beyond Philosophy , a B2B company, we help organizations improve their Customer Experience, which is a service. However, internally, we talk about our “products” related to Customer Experiences, like training and research, so, in that way, we sell a product. .

B2B 195

B2B Consulting Consulting Benchmark 195

ProProfs Blog

JANUARY 30, 2020

“Your most unhappy customers are your greatest source of learning.” — Bill Gates. Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. It takes less than a minute for an angry customer to post their bitter experiences online. Customer expectations.

B2B 204

B2B Banking Personalization Employee engagement 204

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ). Why did you give that score?

Consulting 135

Consulting Consulting Metrics Feedback 135

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. Customer Onboarding- How to prevent drop offs.

SaaS 52

SaaS B2B Customer retention Upselling 52

Nicereply

JULY 13, 2021

“Being able to fraternize with the customer and bring them along the support journey creates an unspoken bond.” As the team that speaks most frequently with customers, they need to have the tools and knowledge to create customer experiences that meet and exceed expectations. Introducing our Experts.

B2B 98

B2B B2C SaaS Technical Support 98

Nicereply

NOVEMBER 21, 2023

Strong NPS is the backbone of a thriving customer experience. Net Promoter Score is a measure of how positively your customers rate you and your products. Measuring your NPS is important because it enables you to identify areas for improvement and allows you to track customer sentiment over time.

Surveys 59

Surveys B2B Feedback Education 59

TeamSupport

APRIL 27, 2021

Likewise, the B2B sector has also been affected by the spread of AI and its common usage by business owners and marketers alike. To better understand how exactly this tech influences your business, it’s worth looking at these five ways AI is changing B2B marketing. First and foremost, AI lets you personalize your B2B marketing.

B2B 64

B2B Customer Support Marketing Chatbots 64

Callminer

MAY 11, 2020

Ultimately, disgruntled employees can even have a negative impact on the customer experience , as unhappy employees are less likely to go the extra mile to ensure that your customers are satisfied. Meet Our Panel of Customer Service & Customer Experience Managers: Anh Trinh.

Management 273

Management Customer Experience Customer Service Coaching 273

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community? Showcasing and reviewing CS software.

Best practices 115

Best practices SaaS B2B Marketing 115

JivoChat

JANUARY 15, 2023

An effective lead nurturing strategy will help you turn more of your leads into paying customers. But, it’s not always easy – you have to fight for your audience’s attention against other companies, and prove to your leads why it’s worth investing in your product or service. What is Lead Nurturing? Answering time-sensitive questions.

Best practices 75

Best practices B2B Sales Multichannel 75

GetFeedback

AUGUST 14, 2019

Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI). Why isn’t that score higher today?

Journey mapping 155

Journey mapping Surveys Customer centricity Feedback 155

ProProfs Blog

DECEMBER 12, 2019

Companies focus on getting new customers, but retaining them is a whole different story – and more difficult to achieve! what customers want, . why do they go back to specific brands? what customers want, . why do they go back to specific brands? Why Customers Leave? Very few will say yes.

Customer retention 132

Customer retention Surveys B2B Marketing 132

Totango

AUGUST 5, 2022

Asking the right questions is key to effectively using this powerful customer success tool. In general, for B2B clients in the SaaS industry, a client onboarding questionnaire may probe into areas such as: Preferred contact personnel and information. Why Create a Client Onboarding Questionnaire?

B2B 83

B2B SaaS Journey mapping Sales 83

GetFeedback

JANUARY 6, 2020

After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . What appears to matter more is consistency across the journey stages and thoroughness of implementing journey mapping practices. B2B journey mapping is more complex.

Journey mapping 78

Journey mapping B2C B2B Surveys 78

ProProfs Blog

OCTOBER 30, 2021

Today, customers have diverse needs and one solution for all isn’t going to work. The identification of what customers want is important and based on different factors, marketers need to divide people into market segments. Think about it like a cheat sheet that includes different groups of customers. What is Market Segmentation.

Marketing 142

Marketing B2B Advertising B2C 142

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place.

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

REVE Chat Blog

MARCH 4, 2020

B2B lead generation strategies hold paramount importance for the success of every business. So for every B2B business, defining their lead generation strategy and making sure that the business has continuous flow of qualified leads should remain the top priority. So, how to tie the B2B lead generation strategies and best practices?

B2B 71

B2B Best practices CRM Sales 71

ProProfs Blog

SEPTEMBER 28, 2018

More than 50% of Americans have given up on a planned purchase or transaction because of bad customer service. Goes on to show that businesses shouldn’t take customer service for granted. After all, no one in the competitive market can afford to lose its customers. Is it the lack of 24/7 availability to your customers?

B2B 159

B2B Chatbots Upselling Interactive Voice Response 159

JivoChat

MARCH 10, 2022

Why are certain channels not working for your advertisements? Why have the sales of a particular product declined gradually? Why are blogs on certain topics doing exceptionally well? They hold important details of your customers, their industry included. Industry changes aren’t analyzed overnight.

Marketing 75

Marketing Real estate Advertising Telemarketing 75

Integrity Solutions

MARCH 4, 2020

Originally published as a guest blog contribution for SellingPower.com by Steve Schmidt. As they weigh purchase options and evaluate vendors, B2B buyers expect sales teams and their companies to behave in ethical ways. . Naturally, they didn’t want their customers to know about all the drama going on behind the scenes.

Sales 70

Sales Coaching B2B Marketing 70

ProProfs Blog

OCTOBER 13, 2020

When almost 60% of customers believe that waiting on hold for a minute is too long, then imagine how a customer-obsessed CEO, Jeff Bezos, must have felt after waiting for more than four minutes to get on line with its own customer service team? We’ll help you learn everything about FCR in this blog post. No, they don’t.

Banking 148

Banking Interactive Voice Response Chatbots Metrics 148

TeleDirect

DECEMBER 14, 2023

Imagine if every phone call was answered quickly and professionally, no matter the time or day. Lots and lots of experience. Why the expansive growth? Our B2C and B2B appointment-setting services are designed to instill confidence in your services or products. What makes us pros?

Business Process Outsourcing 62

Business Process Outsourcing outsourcing B2C B2B 62

CrazyCall

AUGUST 16, 2019

And the best way to describe why is to say that Accelerate! Podcasts are a true 21st-century type of content. We’re living in such a fast-paced environment that we strive to consume information in as low-friction way as possible. And podcasts are the answer. The same goes for salespeople. Episodes frequency: Biweekly. Accelerate!’

Sales 115

Sales B2B Coaching Personalization 115

Beyond Philosophy

NOVEMBER 8, 2017

Customer satisfaction is a lot like Maximus. Maybe this is because ‘customer satisfaction’ is such a ubiquitous phrase that it’s thought to be a standard for understanding behavior and designing experiences. Entering the arena, Commodus dejectedly says to Maximus: “What am I going to do with you? You simply won’t…die.”

Consulting 150

Consulting Consulting B2B Metrics 150

Nicereply

FEBRUARY 25, 2020

Companies are storing three times as much data on Zendesk as they did five years ago, and twice as much data per customer. When it comes to knowing what customers really want, data can be illuminating. These six trends might surprise you, but they should definitely impact the way you think about helping your customers.

Customer Experience 100

Customer Experience Chief Customer Officer Self service B2C 100

Nicereply

NOVEMBER 23, 2023

Customer satisfaction is at the heart of successful Customer Experience (CX). But staying focused on customer satisfaction can be tough with so many daily tasks and goals. Let’s dive into a list of customer satisfaction quotes, meant to inspire and keep you rooted in the importance of great customer experience.

SaaS 59

SaaS Feedback Brand ambassadors B2B 59

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

Customer centricity 83

Customer centricity Airlines Metrics Feedback 83

CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Personal blog. And people follow them for that.

Sales 129

Sales SaaS CRM B2B 129

Nicereply

JANUARY 9, 2023

Are you a B2B Business? Get the most out of your surveys and improve customer satisfaction. Your business relies on customer satisfaction for a lot of things. If your customers are unhappy, they leave. How to Improve Customer Satisfaction. How to Improve Customer Satisfaction. Improve Customer Service.

Omni-channel support 52

Omni-channel support B2B Interactive Voice Response Feedback 52

Integrity Solutions

JULY 20, 2021

In many ways, building confidence in sales is about expanding belief boundaries, addressing some underlying perceptions and providing the type of sales training and coaching that maximizes strengths, encourages risk taking and helps your customers think differently. Confident salespeople also gain a lot of credibility with their customers.

Sales 52

Sales Coaching B2B Personalization 52

GetFeedback

APRIL 30, 2018

B2B transactions are complex, expensive, and require long-term investments. Why Every B2B Brand Needs Online Reviews. Before B2B buyers invest in your products or services, they need to know that you’re someone to trust. Generating B2B Reviews: Unique Challenges. Let’s talk about how!

B2B 68

B2B B2C CRM Surveys 68

Nicereply

JANUARY 11, 2023

A robust Voice of the Customer (VoC)strategy equips you with all the data you need to understand your customers better than ever before. Successful companies know their customers inside and out, while unsuccessful ones are flying blind. But knowing your customers isn’t something that happens overnight.

Education 52

Education Feedback Coaching Surveys 52

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Teresa Allen.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

MARCH 25, 2024

Whether you’re planning a customer support chatbot for your website or building an engaging marketing bot for Messenger, being aware of the do’s and don’ts of bot planning and development will help ensure that your chatbot is effective, and that it meets customers’ expectations every time.

Chatbots 96

Chatbots Journey mapping Personalization Customer Support 96