Beyond Philosophy

MAY 26, 2022

Assistant Professor of Marketing at Penn State Smeal College of Business was a guest on a recent podcast, and she explains perception of self and how it drives customer behavior. The top triangle on the pyramid is usually labeled s elf-actualization. Try my podcast, The Intuitive Customer instead. There you have it.

Personalization 195

Personalization Marketing Consulting Consulting 195

Uniphore

JANUARY 4, 2022

Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. You’ll hear from some of today’s leading voices in outsourcing, venture capital and private equity, market research and more. Conversational AI Platform. U-Self Serve. Case Studies. White Papers. Infographics. Conversational AI.

Enterprise 126

Enterprise Customer retention Engineering Analytics 126

ClientSuccess

NOVEMBER 11, 2021

In Part 1 of the customer marketing series, we discussed how CSMs can advocate for their customers through customer success stories and reference programs. In addition to advocacy, another pillar of customer marketing is content. Here are three leading content initiatives that can help support customer marketing: 1.

Marketing 52

Marketing Best practices Surveys Analytics 52

ProProfs Blog

JULY 30, 2021

This blog covers every single detail about brand perception. Read more: Why Customer Service is Your New Marketing Strategy? For example, the well renowned brand Nike uses the power of Instagram marketing to create inspirational posts. Read more: How to Use Surveys for Content Marketing? Image Source: Marketing Charts. (d)

Surveys 167

Surveys Marketing Analytics Feedback 167

Netomi

JANUARY 5, 2022

Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Adrian Swinscoe. Aimee Lucas. Annette Franz. Arie Goldshlager.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JivoChat

JULY 16, 2023

On the other, leads and customers are drowning in a deluge of marketing material — emails, tweets, LinkedIn posts, podcasts, YouTube videos, you name it. They lose their allure when you outgrow them, or we’d all still be whiling away our lives reading Buzzfeed articles about “Top 10 Signs Your high-school crush likes you back.”

Finance 75

Finance Healthcare Marketing Surveys 75

Vistio

JUNE 10, 2022

So organized, really analytical, and the claims think the world of him. What I mean by that is that BPOs have AI, they have bots, they do advanced analytics. All of this, is through analytics, but you got to have the right organizational structure to support it. . From general ACD data to, again, QA analytics.

Consulting 52

Consulting Consulting Best practices outsourcing 52

NobelBiz

FEBRUARY 13, 2024

Brayan Carpio Senior Call Center Manager, Call4You Marketing “The technology aspect of NobelBiz stood out compared to the competition, and also the great team! Brad Dashnaw is the CEO of one of the top companies in the Digital Marketing space for Higher Education and Automotive Companies with over 4,000+ succesful clients.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

bold360 Blog

APRIL 8, 2019

Finding that happy medium is an ongoing challenge according to Jaime Romero , Global Head of Marketing and Customer Delivery at MRP , a leading global predictive intelligence organization, combining cutting-edge predictive analytics with a full suite of account-based marketing services to acquire new customers, faster.

Analytics 40

Analytics B2B Accountability Marketing 40

The Center for Client Retention

DECEMBER 4, 2018

Artificial Intelligence (AI) tops the list, with a virtual army of app developers working around the clock to help us excite, entertain and educate our clients. As our smartphone screens increase in size, fresh products, markets and opportunities are taking advantage of the new real estate. Podcasting is the New Future of Media.

Customer Experience 79

Customer Experience Real estate Advertising Airlines 79

Nicereply

SEPTEMBER 28, 2021

However, it can be hard to know what works best when digging through the various options in the market. Let’s now take a look at the top 5 customer care tools for 2021: HubSpot Service Hub. HubSpot Service Hub shines when combined with other HubSpot tools like HubSpot Sales Hub and Marketing Hub. Customer service analytics.

Customer Service 98

Customer Service call center software Surveys Analytics 98

ClientSuccess

MARCH 13, 2020

If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. A Top Customer Success Hack: Driving Up Activation Rates ASAP. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

ClientSuccess

MARCH 13, 2020

If you see speakers we’ve missed, send us a note at marketing@clientsuccess.com and we’ll make sure this post gets updated. If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. A Top Customer Success Hack: Driving Up Activation Rates ASAP. Watch the video here.

SaaS 52

SaaS Enterprise Healthcare Sales 52

Amity

APRIL 25, 2016

The Glide Consulting Blog. Every Thursday he publishes a new blog post about his wins, fails and lessons learned along the way. The Groove Blog. Follow her weekly blog posts on Customer Success best practices. The Gainsight Blog. Director of Marketing - ServiceRocket. C CO Council Blog. Alex Turnbull.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

Talkdesk

MAY 11, 2020

This is a guest blog from Lindsey Plocek, Head of Marketing at Observe.AI. On top of that, many of us are telecommuting for the first time. With speech analytics and AI, this retailer monitored which agents were adopting the compassionate dialogues and saw their empathy CSAT jump 37% in just one month.

Coaching 88

Coaching Contact Center Morale Analytics 88

bold360 Blog

MAY 8, 2020

We discussed how we can start to manage people, technology, and processes using a more analytical, data-driven approach in e-commerce. The way many companies are structured and operating is oriented around distribution and marketing channels, not around the customer’s experience. The whole system becomes more complicated.

Analytics 52

Analytics Management Journey mapping Metrics 52

NobelBiz

APRIL 18, 2023

The Need for Hyper Efficiency in Call Centers As a call center operations manager, you need to stay on top of the latest trends in hyper efficiency to ensure that your organization is successful. Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

NobelBiz

JUNE 19, 2023

By harnessing cutting-edge technology and advanced analytics, call centers can gain valuable insights into their operations as they unfold , making informed decisions in the heat of the moment. Check out this cool podcast episode on Performance-driven contact centers and data modeling with Kevin Daly, where we had Kevin Daily as a guest.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Nicereply

APRIL 27, 2022

Customer experience is an ongoing event.Every time a customer uses your product or service, every time they talk to a support rep, every time they see a marketing campaign, they are experiencing your brand. Mattress company Casper’s marketing bot Insomnobot3000 is a great example of what going above and beyond can do for a brand.

Customer Experience 104

Customer Experience Management Feedback Surveys 104

ChurnZero

JANUARY 25, 2024

Customer operations roles require strong analytical skills, process improvement expertise, and data management proficiency to optimize workflows and enhance effectiveness. This year, we see three major skillsets for CS leaders bubbling to the top. How are customer success leadership roles and skillsets evolving in 2024?

Education 52

Education Upselling Consulting Consulting 52

Lumoa

APRIL 24, 2018

blog linkedin twitter Why? "I blog linkedin twitter Why? blog linkedin twitter Why? Jeannie Walters TEDx Speaker, Customer Experience Expert, Trainer, Consultant, Podcaster. blog linkedin twitter Why? blog linkedin twitter Why? Sue Duris Customer Experience and Digital Marketing Consultant.

Consulting 135

Consulting Consulting Metrics Feedback 135

NobelBiz

APRIL 25, 2023

This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential. This article is here to tell you that cost reduction needs to be a top priority for contact centers worldwide in the present-day crisis environment.

Call Center 52

Call Center Average Handle Time First call resolution Contact Center 52

Eptica

NOVEMBER 6, 2019

Thanks to technology like Artificial Intelligence (AI) and Text Analytics, there are powerful ways to do this. Buy-in from leaders is such a critical factor that the first component to any customer experience strategy is “top-management buy-in,” according to research by McKinsey released in 2019. Share this page on: Tweet.

Metrics 77

Metrics Best practices Feedback Contact Center 77

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. The market has become more competitive, and people are demanding more quality and compliance. Find out more from our podcast episode Happy Employees Make Happy Customers.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

aircall

OCTOBER 11, 2022

Essentially, temptation bundling involves pairing activities that give instant gratification (like listening to music or a podcast on headphones) with less enjoyable admin (like sales CRM admin). Real-time analytics that enable real-time call performance monitoring and KPI benchmarking. And guess what? And guess what?

Customer centricity 118

Customer centricity CRM Sales Analytics 118

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. While this blog focuses on customer financial metrics, it is part of blog series, where we examine each customer success metric category in separate blogs.

Metrics 52

Metrics Upselling SaaS Accountability 52

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. While this blog focuses on customer financial metrics, it is part of blog series, where we examine each customer success metric category in separate blogs.

Metrics 52

Metrics SaaS Customer retention Upselling 52

CSM Practice

FEBRUARY 24, 2020

Out of the myriads of customer data that can be measured, in this blog, I will emphasize the most important customer success metrics you need to focus on based on best practices. While this blog focuses on customer financial metrics, it is part of blog series, where we examine each customer success metric category in separate blogs.

Metrics 52

Metrics SaaS Customer retention Upselling 52

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

The Center for Client Retention

DECEMBER 3, 2019

While we’ve known for years that happy employees are key to delivering an exceptional customer experience , it’s hard to retain our best people in such a competitive labor market. CSAT Surveys & Analytics Make the Perfect Marriage. An Engaged Workforce Delivers Exceptional Customer Experiences. Fort Worth area.

Customer Experience 62

Customer Experience Surveys Healthcare Analytics 62

TechSee

JANUARY 25, 2023

Top Field Service Management Influencers in 2023 John Carroll, CEO, Service Council Bob Feiner joined Dell Technologies in 1999 and currently serves as Senior Vice President of Dell EMC’s Global Deployment and Field Services business. link] Jon Barr, Head of IT, Americas Jon Barr is the head of Information Technology for KONE Americas.

Automotive 41

Automotive Management Enterprise B2B 41

LiveChat

NOVEMBER 4, 2016

Your marketing efforts such as video, advertisements, any content you create for consumption is intended for this selected group of audience only. Planning your marketing strategy. When you are aware of what time your audience is most likely to read tweets and Facebook posts, you would design your social media marketing around that.

Surveys 51

Surveys Marketing Advertising Analytics 51

Netomi

FEBRUARY 28, 2022

From introducing cryptocurrency to the Latin America market, to offering a free learning online platform for students and playing a key role in the digital transformation of health services, these leaders are making waves in the CX space, and inspiring others along the way. We also partner with the user research and support team.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Vistio

JULY 11, 2022

Listen to the full podcast here: Welcome, welcome. And so I like to stay on top of that. And so sometimes it might make sense for IT to report into marketing and sales or in other words, up to revenue. And also, we talk about this so much on the podcast. Turning someone into a top agent by making things simple and clear.

Technology 52

Technology Self service Contact Center Analytics 52

SmartKarrot

FEBRUARY 16, 2022

As SaaS grows increasingly important in the software landscape, noting the top SaaS influencers and SaaS experts will be helpful. This is why we have created and curated a list of 30 top SaaS influencers you must follow in 2022 to receive excellent SaaS advice. Top 30 SaaS Influencers You Need to Follow in 2022. Aaron Levie.

SaaS 10

SaaS Finance B2B Marketing 10

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Lincoln Murphy. Jay Nathan.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23