ProProfs Blog

FEBRUARY 13, 2020

“What can help me get committed and loyal customers?”. But trust me, factors like: Product quality, Awesome support, Marketing reach, Efforts to engage customers, . Efforts to retain customers, help you formulate effective loyalty programs that your customers enjoy being a part of. Customer Loyalty B2B Statistics.

Customer retention 164

Customer retention Sales B2B Marketing 164

ProProfs Blog

JUNE 14, 2019

Do you know how to keep your customers satisfied? Customer service is a high-stakes game. Every company is competing for the same customers, and customer satisfaction is one of the main differentiators between success and failure. For this reason, customer experience has become the key to business success.

Customer Service 135

Customer Service Self service Chatbots Virtual Agent 135

ProProfs Blog

MAY 6, 2020

Did you know that 67% of people worldwide believe that customer service as a whole is improving? One of the top reasons why customers have higher expectations from their preferred brands to offer the best service experience! Prompts them to share their awesome experience with your brand on public platforms.

Customer Experience 99

Customer Experience B2B B2C Sales 99

Nicereply

DECEMBER 15, 2020

As we close the books on 2020 and move into 2021, the one thing that we can know for sure is that customer experience is having a come up. More people are buying online, and more companies are being forced into the digital world with their products and customer service. It’s our time to shine!

Customer retention 89

Customer retention Journey mapping Customer centricity Benchmark 89

ProProfs Blog

DECEMBER 12, 2019

How many times have you bought something from a brand more than once? Or, let me ask you this way: Do you have a specific brand in mind when you want to buy a particular item, for example, a pair of running shoes? Although there are multiple strategies you must follow, the first thing you need to do is research to see .

Customer retention 132

Customer retention Surveys B2B Marketing 132

ProProfs Blog

OCTOBER 30, 2021

The possibility of achieving sustainable business growth will get decimated if you cannot get on your customer’s pulse. When you don’t know what’s best about your services, you won’t be able to do more of it. Similarly, without knowing what’s the worst about them, you can’t stop doing it.

Feedback 143

Feedback Surveys Customer centricity Metrics 143

ProProfs Blog

APRIL 30, 2020

Did you watch the OnePlus April 2020 launch event? After months of anticipation and multiple speculations, I finally had the opportunity to see what new specs made their “Lead with Speed” series special and what’s new for the customers. Months before the event, OnePlus created a hype among its customers. Staff shortage.

Multichannel 137

Multichannel Feedback Customer Support Surveys 137

Hodusoft

OCTOBER 26, 2023

EVERYTHING YOU NEED TO KNOW ABOUT STIR/SHAKEN In the present times, a majority of people are facing huge threats from invisible villains that are widely prevalent across the globe. The seemingly innocuous villains are experts at concealing their identities and attack you when you least expect them to.

Telecommunications 52

Telecommunications Government Education voip 52

Expivia

OCTOBER 16, 2020

The Call Center Geek Texting Community has already grown to almost 200 people, and if there are any questions you readers/listeners have, text “Hello!” Now you really need to be a call center nerd to be interested in this topic, but if you are reading this then it proves you are! to (814) 247-0366.

Call Center 52

Call Center Average Handle Time outsourcing Service level 52

ProProfs Blog

MAY 6, 2020

To find an answer to this question let us shave a look at some of the stats. To find an answer to this question let us shave a look at some of the stats. What makes managing a remote customer service team so daunting? As per Forbes , 80 to 90 percent of employees want to work from home, at least on a part-time basis. .

Management 162

Management Customer Service Best practices Entertainment 162

Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. This need is becoming even more pressing with each new year. Source: Google Trends.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

Hodusoft

JUNE 14, 2023

Everything You Need to Know About Building Rapport Over Phone For every business, building trust and rapport is the Holy Grail for success. All businesses use different strategies to build rapport with their prospects and customers. Let’s look at some stats. These seven tips can help a lot with rapport building.

Contact center software 52

Contact center software Contact Center CRM call center software 52

Certified Languages International

FEBRUARY 22, 2021

Does your business need telephone interpreting services ? And we know the cost and implementation of multilingual support can seem prohibitive or out of reach. And we know the cost and implementation of multilingual support can seem prohibitive or out of reach. But before you write it off, keep reading. This number, 67.8

Contact Center 52

Contact Center Government Healthcare Banking 52

aircall

JULY 6, 2022

Experts agree: It pays to prioritize the customer experience. So what if we told you that analytics could be the secret ingredient you’re missing? What Is Customer Experience Analytics? Put simply, customer experience analytics is the collection and analysis of customer data from a variety of sources.

Analytics 62

Analytics Call Center Customer Experience Interactive Voice Response 62

ProProfs Blog

JANUARY 29, 2020

Do you think customers today will take the pain to stand in a queue to resolve a query or ask a question? Most brands today are transforming by opting to go beyond the traditional call centers and embracing multi-channel customer service channels, to help customers reach out to them with convenience.

Multi-channel support 148

Multi-channel support Customer Service Customer Support Self service 148

aircall

MAY 28, 2021

When was the last time you asked yourself if your business had a good SMS strategy? Overall, text messages are an efficient way for businesses to interact with customers. Overall, text messages are an efficient way for businesses to interact with customers. When we know better, we do better. .

Best practices 62

Best practices Sales Wireless Marketing 62

ProProfs Blog

JUNE 20, 2019

Live chat for sales has become a lot more popular among customers. In short, live chat encourages best practices in customer service industry that makes it one of the best media to interact with a brand hassle-free. It is said that “ 77% of customers won’t make a purchase on a website that doesn’t offer live chat!” Probably not!

Best practices 60

Best practices Sales CRM Metrics 60

ProProfs Blog

AUGUST 28, 2019

This has seen new forms of customer support come in. Social media is the latest of these ways and is changing the way customer service is provided. Moreover, it has become an obsession for businesses as well as customers. Moreover, it has become an obsession for businesses as well as customers.

Customer Support 74

Customer Support Surveys Feedback Customer advocacy 74

Provide Support

OCTOBER 7, 2015

A guide to customer service nirvana. It is a state of perfect balance where, once you reach it, everything gets taken care by itself, one element enabling and supporting the functioning of another and where everything is interconnected and interrelated. How to reach this bountiful state? The recent stats from 2015 U.S.

Customer Service 86

Customer Service Self service First call resolution Feedback 86

JustCall

JUNE 5, 2020

But how do you get your prospects to convert? We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. These are some changes you can make to your approach to sales mailing.

Sales 52

Sales Scripts Feedback Marketing 52

JustCall

JUNE 5, 2020

But how do you get your prospects to convert? We’ve compiled a set of sales email templates (+ subject-lines) that can help you close more deals eventually. After all, a good sales email template comes in handy every time you have to approach prospects. These are some changes you can make to your approach to sales mailing.

Sales 52

Sales Scripts Feedback Marketing 52

CallSource Insights

JULY 3, 2019

To earn a positive reputation , businesses must prove themselves worthy to their customers and potential customers. By providing superior service and valuable products, you build your positive reputation. How do potential customers discover how great your business is? Why online reviews are important. Introduction.

Management 40

Management Feedback Engineering Advertising 40