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Empowering Your Team in the Era of the Hybrid Workforce

aircall

CEO Sundar Pichai explained in a blog post: “Our campuses have been at the heart of our Google community, and the majority of our employees still want to be on campus some of the time. But how exactly can they successfully shift to this innovative model? Some will work remotely while others will work from a physical location.

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Streamlining Business Processes With VoIP: A Quick Guide

aircall

If you ask your operations team what they do, they might say “streamline processes.” We’ll also cover how those time-savings impact sales and support operations. While landline-based business phones do technically get the job done, they create as much work for operations efficiency as they solve.

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Virtual Phone System: How to Choose the Best Provider for Your Business

aircall

If the past few years haven’t convinced your company to invest in a virtual phone system, this article will. Bring your business into the 21st century with a cloud phone system and leave outdated landlines in the past. . With teams spread across the globe, “the office” doesn’t hold the same appeal.

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A Beginner’s Guide On An Effective Inbound Call Strategy

OctopusTech

These call centers organize phone support queues and equally distribute calls to reps on the service team. While call centers are a common feature of most customer service teams, setting up one for your business is no easy task. What Are Inbound Calls?

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What is a Virtual Phone System? (And How Does it Work?)

JustCall

Old-school phone systems lack the necessary features and capabilities that modern businesses need to deliver better customer service and achieve the desired growth. This had led many businesses, including the small-sized ones and startups, to adopt new-age cloud-based phone systems that come packed with advanced solutions.

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Aircall and Deutsche Telekom: Rewriting the Future of Business Telephony

aircall

Considering the recent developments in the industry, companies have every reason to be excited for 2022: From now on, you can benefit from an alliance between Aircall and Deutsche Telekom that will rewrite the future of business telephony, as well as digitization, in German-speaking countries.

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What Is Unified Customer Experience Management (CXM)?

NobelBiz

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust. CXM has completely revolutionized how brands engage with their customers.