Lumoa

FEBRUARY 28, 2023

We’ll explain how to create a customer feedback strategy that collects customer feedback and creates a smart action plan that drives business results. As you craft your customer feedback strategy, you need to make sure the feedback you receive reflects each stage of the customer journey. But the path to doing so isn’t always clear.

Feedback 83

Feedback Surveys Metrics Customer Experience 83

JivoChat

APRIL 16, 2023

All these sites have one thing in common (and it’s not that they start with A and E) - their strategy and international success. You need a strategy that considers all the different aspects of ecommerce, from marketing and product selection to payment processing and fulfillment. Aliexpress. trillion U.S. dollars worldwide in 2021.

Analytics 82

Analytics Engineering Advertising Sales 82

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Nicereply

JUNE 2, 2022

Your social media strategy shouldn’t just be your social media marketing. Are they public Twitter tweets tagging and mentioning your brand? Customer satisfaction surveys at the end of a session are one valuable way of measuring the effectiveness of your customer service strategy. What is the nature of these queries?

Customer Service 97

Customer Service Chatbots Customer Support Accountability 97

Beyond Philosophy

SEPTEMBER 21, 2023

External reference points come from the environment, meaning the information is given to you, as in the quote you get from them or the price tag for related items you see before you get the quote. Two Common Pricing Strategies Regarding pricing strategies, most firms engage in two broad categories.

Construction 222

Construction Marketing Personalization Management 222

Eptica

JUNE 1, 2022

In fact, while self-service was once a way of reducing contact centre costs it’s now part of strategy to enhance customer service. Our latest blog discusses how self-service is evolving and explains best practice for successful deployments. Tags: AI-powered Self-Service Categories: Best Practice. Share this page on: Tweet.

Self service 118

Self service Best practices Management Customer Service 118

aircall

JANUARY 4, 2021

The process for developing a B2B sales prospecting strategy is vastly different than what many long-time salespeople grew accustomed to over the span of their careers. New sales prospecting strategies continue to evolve with every new innovation that comes into the marketplace. The Importance of a B2B Sales Prospecting Strategy.

B2B 71

B2B Sales Best practices voip 71

Eptica

JANUARY 8, 2020

Date: Thursday, January 9, 2020 Author: Pauline Ashenden - Marketing Manager 2019 in focus: our top 10 blog posts from the year. In this post, Steve Nattress explains how you can build an effective knowledge strategy to underpin CX success. Published on: January 09, 2020. Avoid these Five CX Leadership Traps!

Customer centricity 65

Customer centricity Self service Marketing Customer Experience 65

Mindtouch

SEPTEMBER 19, 2018

Major updates to the MindTouch blog just hit the airwaves. Our goals with this blog update were simple: Simplify navigation and make it easier to find content. Finding interesting blog content should be easy. You can now subscribe to the MindTouch blog from the homepage, or at the bottom of any individual post.

Real estate 48

Real estate Self service Management 48

Eptica

JULY 22, 2022

Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working. Our latest blog post discusses how you can make your contact centre greener, through strategies such as switching to the cloud and embracing hybrid working.

Self service 93

Self service Marketing Technology Management 93

JustCall

OCTOBER 20, 2019

That is why I have compiled this comprehensive list of 5 blogs and 5 podcasts for every real estate agent to check out. In case you want to skim through things quickly, you can opt to read the blogs. Top 5 real estate blogs to read. #1 Culture Scan is the official blog by The National Association of Realtors.

Real estate 56

Real estate Coaching Finance Advertising 56

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. With that, devising an effective and personalized marketing strategy that speaks to your target audience will be a piece of cake.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Eptica

OCTOBER 8, 2021

Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions. Click here to read the full post on our parent company Enghouse Interactive’s blog. The 4 pillars of a successful customer service strategy.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

USAN

JUNE 14, 2022

For example, agents who have 17 great customer interactions in a row may receive a reward tag that their colleagues can see. The tag identifies them as experts at answering complex calls effectively. The post 4 Contact Center Strategies to Combat Agent Attrition appeared first on USAN.

Contact Center 52

Contact Center Gamification Construction Technology 52

Eptica

OCTOBER 15, 2021

In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. The 4 pillars of a successful customer service strategy. Tags: Cloud-based Call Accounting, Controlling Telephone Costs Categories: Best Practice. Share this page on: Tweet.

Accountability 124

Accountability Best practices Engineering Customer Service 124

Eptica

AUGUST 29, 2021

Embracing cloud-based solutions gives the flexibility and agility to deliver peak customer success – read our latest blog on our parent company Enghouse Interactive’s site to find out more. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. Share this page on: Tweet.

Customer Service 115

Customer Service Best practices Management 115

Eptica

NOVEMBER 13, 2020

Contact Babel’s new Inner Circle Guide to the Voice of the Customer, sponsored by Enghouse Interactive, explains how to create and run your strategy. Our latest blog picks six key questions that the guide answers in-depth to help you to successfully embrace VoC.

Best practices 126

Best practices Analytics Marketing Customer Experience 126

Eptica

SEPTEMBER 24, 2021

Our latest blog explores how these ideas are being superseded. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. Tags: contact centre, Voice of the customer, Natural Language Processing, Revenue Generator Categories: Best Practice. Share this page on: Tweet.

Engineering 123

Engineering Best practices Management Customer Service 123

GetFeedback

NOVEMBER 20, 2018

We’ve talked about some general strategies that can improve survey response rates , but today we want to look at one strategy in particular: better survey email subject lines. Let’s take a look at five survey email subject line strategies that set your survey up for success. Five Survey Email Subject Line Strategies.

Surveys 98

Surveys Advertising Feedback Personalization 98

Eptica

JULY 8, 2022

Our latest blog explains the essential role of knowledge and highlights key requirements for an effective knowledge management strategy. Our latest blog explains the essential role of knowledge and highlights key requirements for an effective knowledge management strategy. Share this page on: Tweet.

Management 71

Management Best practices B2B Customer Service 71

Eptica

JULY 23, 2021

In our latest guest blog Colin Shaw of Beyond Philosophy explains the concept of the Peak-End Rule and what it means in customer service. You might also be interested in these posts: Moving to the cloud – 5 tips for a winning strategy. But how can companies ensure that they are creating the right emotions on every call?

Customer Service 85

Customer Service Best practices 85

Beyond Philosophy

SEPTEMBER 7, 2023

Also, if the price tag says $10 but it’s been marked down to $8, then you compare the sale price to the regular price, which is both external reference prices. Costco’s strategy provides a nice segue into using these principles to your pricing benefit. Then, you can create a strategy. Sale prices do, too.

Advertising 222

Advertising Education Sales Marketing 222

Education Services Group

SEPTEMBER 4, 2018

Usage metrics are critical indicators of how well your products are helping customers achieve their desired outcomes, which in turn influences your customer retention strategy. I’ve also tagged the comments with the names of their creator, in case you’re interested in following these folks on LinkedIn. Did you like this blog post?

Customer retention 49

Customer retention Management Analytics Metrics 49

Nicereply

MARCH 9, 2021

With reminder tags, they can ensure that emails are responded to in under 15 minutes. “The tag will flag the message as urgent if no one has replied within that time,” Michael Randall, Sales Support Team Lead says. Tagging incoming tickets. Tagging customer support tickets is a big part of most support agents’ jobs.

Customer Support 105

Customer Support Feedback Service level Engineering 105

Beyond Philosophy

OCTOBER 26, 2023

Brands are a tactic we use, which is different than strategy. So, if we make our brand independent of our strategy, we leave a significant tool in the toolkit instead of using it to deliver value. They were one of the first brands that took out the tag. The excellent news for Irene is that she is already on the right path.

Banking 222

Banking Consulting Consulting Personalization 222

JustCall

JULY 28, 2021

Well, this is exactly why you need a sales management strategy for your business. Or, even if you're stagnating in your sales revenue generation process, you need to start working on your sales management strategy. Sales Management Strategy. These insights will help you build a well-informed sales strategy. These are: 1.

Best practices 52

Best practices Sales Management Coaching 52

JivoChat

MAY 5, 2022

Title tags. Put the Keyword on the Title Tag. The title tag is the title of your page, and it should contain the main keyword of the content because it will indicate its relevance to the search engine algorithms. Another tip is to write a title tag with no more than 60 characters. Meta description. Subheadings.

Engineering 75

Engineering Analytics Marketing Personalization 75

Eptica

OCTOBER 13, 2020

How can organisations put in place the right strategy for self-service to boost satisfaction and efficiency? Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here.

Self service 92

Self service Customer Service Management 92

JivoChat

AUGUST 10, 2023

Then you can’t afford to ignore the power of an ecommerce affiliate marketing strategy. Affiliate marketing is a strategy where businesses partner with professional affiliates in order to promote and sell their products. These include email marketing, blogging, social media marketing, and guest posting. Ready to learn more?Let’s

Sales 75

Sales Marketing SaaS Construction 75

aircall

JULY 25, 2022

Having fast and easy access to data is a real game changer: It provides your teams with precise information about the impact of their strategies. Number and Duration of Calls Per Tag. The post 8 Call Metrics Every Sales Manager Should Keep an Eye On appeared first on Aircall Blog.

Metrics 62

Metrics Sales Management Accountability 62

ChurnZero

APRIL 15, 2022

And how can you apply the same strategies to your own expansion pathways? But to use this strategy, you need to know exactly when to reach out to your customer – enter ChurnZero Plays. Compared to other sources of expansion revenue, license utilization is a simple strategy. Additionally, they have a Play step to tag accounts.

Accountability 98

Accountability SaaS Upselling Metrics 98

Eptica

OCTOBER 13, 2020

How can organisations put in place the right strategy for self-service to boost satisfaction and efficiency? Our latest blog outlines the key benefits of self-service and how to deploy it effectively. Read the full post on our parent company Enghouse Interactive’s blog here.

Self service 63

Self service Customer Service Management 63

AWS Machine Learning

MAY 5, 2023

Although articles of clothing are labeled with categories (and subcategories) and contain a variety of helpful tags that are extracted from the original product descriptions, the data is not systematically labeled with pattern or style information. It’s an established and well-cited dataset, but it isn’t directly suited for your use case.

Engineering 76

Engineering Feedback Marketing Management 76

Beyond Philosophy

NOVEMBER 15, 2019

When you enter a store and before you see the first price tag, you will have developed a general Price Image of that store. Some grocery stores use this strategy, too. So, they went back to their old clutter-up-the-aisles-with-pallets strategy. You also need to have a strategy for accomplishing that.

Construction 301

Construction Consulting Consulting Airlines 301

TMP Direct

SEPTEMBER 16, 2021

If you have gated content that follows a blog post, make sure the blog post has enough valuable information for readers to part with their contact information. It helps to utilize search engine optimization (SEO) strategies. However, this strategy generates significant results for B2B brands, as well. TMP’s role.

B2B 96

B2B B2C Chatbots Advertising 96

Nicereply

SEPTEMBER 16, 2021

As leaders, we ask our support agents to categorize, tag, document or attempt to notice trends in this data as accurately as they can. The post Improve Customer Experience using Natural Language Processing with Summatti [Podcast] appeared first on Customer Happiness Blog.

Customer Experience 114

Customer Experience Feedback Surveys Customer Support 114

Totango

MAY 31, 2022

Dynamically populate the presentation information from attribute data tags. This SuccessBLOC helps to simplify the often-complicated process of implementing a proactive business review strategy, while enabling your team to scale and ensuring you are building long-term, strategic relationships and engagements throughout the customer lifecycle.

Accountability 83

Accountability Enterprise Metrics Management 83