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Guest Blog: 3 Simple Ways (Backed by Research) to Improve Customer Service Quality

ShepHyken

This week on our Friends on Friday guest blog post my colleague, Steven Macdonald, shares the results of a study examining how companies around the world respond to customer service requests. To keep the study simple, one email was sent to each company containing two simple questions: Do you have a phone number I can call you on?

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Tips for Creating the Perfectly Optimized Blog Post as Per SEO Standards

OctopusTech

A well-researched and high-quality blog post would be worthless if no one ever finds it online. So, how can you improve your SEO and optimize your blog posts so that they may rank high on Google and other search engine’s SERP? Well, that is exactly what we are going to learn in this blog post today. Keyword Research.

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The 4 pillars of a successful customer service strategy

Eptica

Our new blog explains the 4 pillars of this strategy and what it means to the wider organisation. Click here to read the full article on our parent company Enghouse Interactive’s blog. Click here to read the full article on our parent company Enghouse Interactive’s blog. Share this page on: Tweet.

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5 ways to make your customer service more agile and flexible

Eptica

Excellent customer service is critical to keeping customers up-to-date, and our latest blog outlines five ways to ensure your contact centre can cope with unplanned business disruptions. Click here to read the full post on our parent company Enghouse Interactive’s blog. Published on: October 08, 2021.

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How to migrate your contact centre to Microsoft Teams successfully

Eptica

Click here to read the full blog. The changing place of call recording in the contact centre. The changing place of call recording in the contact centre. Reducing incoming call volumes while increasing customer satisfaction. Click here to read the full blog. Published on: May 07, 2021.

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Uncover the Secret to Driving Brand Value With This Powerful Framework!

Beyond Philosophy

” feature, where listeners write or call us regarding a business problem they want our advice to solve. The Branded Boot Years ago, when my son was young and playing community soccer, he wanted the soccer boots (or cleats for those of you that call football soccer) David Beckham wore, the Addidas Predators.

Banking 221
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Aircall Launches Strategic Partnership with CXA Platform ActiveCampaign

aircall

With Aircall and ActiveCampaign, teams can capture call data to accelerate sales cycles, automate marketing campaigns, and create personalized customer experiences starting from the first touchpoint. . Leverage Call Data to Automate the Customer Journey. What is ActiveCampaign? 4 reasons ActiveCampaign and Aircall are better together.