Pros and Cons of Using the Built-in Front CSAT Solution
Nicereply
NOVEMBER 16, 2021
It’s not a big surprise that users may fall into the confusion called the paradox of choice. One of the helpful rules is to tag conversations with CSAT tags so you can collect the ratings under one tag and view them in one place. There are more metrics you should measure If you want to provide excellent customer service.
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