Nicereply

AUGUST 5, 2021

In this post, we explore one of the best features we introduced last week in our Rating Feed BETA release – Rating Tags. We probably don’t need to explain how the tags work in social media or other digital platforms. Let’s have a closer look at Nicereply rating tags feature. Are tags really so useful to me?

Feedback 98

Feedback Surveys Accountability Management 98

aircall

AUGUST 11, 2021

Whichever one you choose, it’s important to prioritize call recording software that helps you to improve the customer experience. Not only will your customer service team use the software, but other departments will also use it to record internal calls. Call Tagging. Scalability. Security and Encryption Practices.

Technology 114

Technology call center software Customer centricity Call Center 114

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity.

Customer Experience 52

Customer Experience Chatbots Feedback Self service 52

Beyond Philosophy

AUGUST 12, 2021

Apple launched its Air Tags to help you find your lost items, like your keys or briefcase. Although I have other manufacturer’s versions of these products, I know that the Air Tags will be the best yet, and I can’t wait to get hold of them. For example, I tried a hotel’s shuttle service after an overseas flight.

Consulting 221

Consulting Consulting Management Customer Experience 221

AWS Machine Learning

JUNE 15, 2022

Text-to-speech (TTS) in Amazon Polly supports a variety of languages and locales, which enables you to perform TTS conversion according to your preferences. You can achieve this with the help of SSML tags provided by Amazon Polly. This post aims to assist you in customizing pronunciation when dealing with a truly global customer base.

Engineering 85

Engineering Technology Personalization Management 85

Nicereply

MARCH 9, 2021

Support automation helps customer support teams deliver the same (or better) customer experience much faster. No, there isn’t a bot that can answer all your customer questions instantly. Yes, automation can still create those frustrating loops that leave customers begging to talk to a human.

Customer Support 105

Customer Support Feedback Service level Engineering 105

Nicereply

SEPTEMBER 16, 2021

You can listen to Customer Experience Leaders Chat also on: Apple Podcasts. Support Data is a very underutilized resource. Every day your support team interacts with customers who provide loads of small pieces of feedback about your product, services, and competitors. Google Podcasts.

Customer Experience 114

Customer Experience Feedback Surveys Customer Support 114

ShepHyken

MARCH 13, 2020

higher customer retention, 1.9x higher customer satisfaction rates” – Forrester. Customer Experience: A duo of two harmless and normal words. The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience!

Customer Support 334

Customer Support Customer retention Customer Experience Management 334

Playvox

JUNE 15, 2022

Every single support leader has either just finished a significant tagging overhaul or is slowly coming to realize that they need to do one. Tags can be the bane of many support teams’ existences — especially if they do the process manually. They’re constantly strapped for bandwidth and energy.

Engineering 52

Engineering Education Accountability Marketing 52

AWS Machine Learning

SEPTEMBER 29, 2022

Amazon SageMaker is a fully managed ML platform in the cloud that equips our enterprise customers with tools and resources to establish cost allocation measures and improve visibility into detailed cost and usage by your teams, business units, products, and more. Cost allocation tagging. Tagging in SageMaker.

Enterprise 71

Enterprise APIs Government Accountability 71

aircall

AUGUST 29, 2022

Or the impact of the resolutions provided to customers? In the context of a call center, the input can be your call center agents and your output can be the number of support tickets resolved in a week. Here’s an example: Call Center A has 50 agents who can collectively resolve 500 support tickets in a day.

Call Center 118

Call Center virtual call center call center software Self service 118

ShepHyken

MARCH 13, 2020

higher customer retention, 1.9x higher customer satisfaction rates” – Forrester. Customer Experience: A duo of two harmless and normal words. The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience!

Customer Support 257

Customer Support Customer retention Customer Experience Management 257

Playvox

AUGUST 23, 2022

Chat for customer support was starting to trend before the pandemic. But as it wore on, customers took an even bigger interest, and live chat tickets surged by 50%. The Benefits Of Analyzing Your Customer Conversations. The Benefits Of Analyzing Your Customer Conversations. Understand Churn And Improve Retention.

Benchmark 52

Benchmark Analytics Banking Customer Support 52

ProProfs Blog

DECEMBER 4, 2020

For many years, marketing and customer service have been running in parallel lines, helping businesses acquire and retain customers. But lately, both customer service and marketing are working in unison, helping brands capture attention, generate more business and guide customers simultaneously. No, really.

Marketing 147

Marketing Customer Service Upselling Customer Support 147

ShepHyken

MARCH 13, 2020

higher customer retention, 1.9x higher customer satisfaction rates” – Forrester. Customer Experience: A duo of two harmless and normal words. The modern-day customers are informed, have an immense number of options before them, and take only a fraction of a second to switch brands due to a poor experience!

Customer Support 156

Customer Support Customer retention Customer Experience Management 156

Eptica

APRIL 28, 2020

Author: Manuela Pifani, CXellence Consulting This week we’re featuring different perspectives on customer service and customer experience during the current COVID-19 pandemic and beyond. Check back later in the week for further insight on customer service in the age of COVID-19. Share this page on: Tweet.

Best practices 79

Best practices Consulting Consulting Customer centricity 79

Eptica

NOVEMBER 27, 2020

Author: Pauline Ashenden - Demand Generation Manager The rise of self-service means that the interactions personally handled by contact centre agents have become more complex and involved. This dramatically changes the skills and support agents need to be effective and meet changing customer needs. Remote Working 2.0:

Self service 63

Self service Best practices Personalization Management 63

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? For a while now, Lumoa has offered a way to close the loop with your customers by using the Events page.

Analytics 83

Analytics Feedback Accountability Marketing 83

Nicereply

NOVEMBER 16, 2021

When it comes to providing good customer service the majority of companies already know how important it is to measure customer satisfaction. Even numbers say that 81% of satisfied customers are more likely to do business with you again if they have a positive experience. Let’s have a closer look. The first option.

Surveys 111

Surveys Metrics Analytics Enterprise 111

Eptica

MARCH 20, 2020

How can businesses support them effectively using technology, especially video connectivity? To find out, read the latest post on our parent company Enghouse Interactive's blog where you can learn how video communications can bring together remote staff, maintain a connected corporate culture and best support them now - and in the future.

Best practices 72

Best practices Self service Marketing Technology 72

Wowdesk Blog

AUGUST 6, 2020

Your customers are the focal point of your business – it is important to keep them satisfied with your products/services. However, according to a customer service study, 62% of companies do not pay heed to customer emails which eventually turns opposite for them. . Why will a customer stick around then?

Customer Support 92

Customer Support Customer Service Sales Management 92

JustCall

MARCH 31, 2021

JustCall and the team have been working hard to bring customer happiness satisfaction with new changes and improvements. And we are happy to share here, all that we achieved because of the love and support from our customers! An update that provides sales and service reps with tangible call insights as never before.

call center software 52

call center software APIs Call Center Coaching 52

Toister Performance Solutions

DECEMBER 2, 2021

In fact, if it wasn't for the name tag and the employees' offer to retrieve a pair of shoes in Sally's size, we might have easily mistaken the employee for another Dr. Martens fan. Their enthusiasm made it far easier to connect with customers and assist them. Their job is to get the word out about a company's products and services.

Customer advocacy 124

Customer advocacy Finance Customer centricity Sales 124

AWS Machine Learning

MAY 5, 2023

A retail company is building a mobile app to help customers buy clothes. Solution overview Ground Truth is a fully self-served and managed data labeling service that empowers data scientists, machine learning (ML) engineers, and researchers to build high-quality datasets. You want to make things as easy as possible for the end-user.

Engineering 75

Engineering Feedback Marketing Management 75

AWS Machine Learning

NOVEMBER 17, 2022

Organizations are using machine learning (ML) and AI services to enhance customer experience, reduce operational cost, and unlock new possibilities to improve business outcomes. Amazon SageMaker is a fully managed ML service that enables you to build, train, and deploy models at scale for a wide range of use cases.

Engineering 63

Engineering Big data Accountability Analytics 63

Nicereply

DECEMBER 21, 2021

Maximize the value of using Nicereply day-to-day and learn how to manage customer feedback! If you work as a Customer Support Manager, working with feedback is a huge part of your to-do list. Let’s look at the best practices of how to manage customer feedback. Daily best practices for Support Managers.

Best practices 98

Best practices Feedback Management Surveys 98

Nicereply

JULY 11, 2022

How does support provide value beyond the queue? Commonly we talk about Support teams having the most contact with customers and we need to find ways to utilize this insight to create a better customer experience. We recently sat down to chat about her experiences improving support services through better relationships.

SaaS 98

SaaS Marketing Technology Surveys 98

Nicereply

JANUARY 30, 2023

It can be overwhelming to sit down and start thinking about all of the things that you need to do to sort out the growth of your support team in the new year. If you’re growing your number of customers or orders in the next year, you’ll need to plan how to support them. Honestly, it would be better for them, and better for you.

Metrics 98

Metrics Finance APIs Customer Support 98

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Fortunately, customers also like to help themselves. Discover Kayako Self Service.

Self service 110

Self service Accountability Airlines Customer Care 110

AWS Machine Learning

OCTOBER 2, 2023

We show you how to use AWS IoT Greengrass to manage model inference at the edge and how to automate the process using AWS Step Functions and other AWS services. The sample use case used for this series is a visual quality inspection solution that can detect defects on metal tags, which you can deploy as part of a manufacturing process.

Engineering 88

Engineering APIs Management Enterprise 88

aircall

APRIL 3, 2019

” Although the customer has left, Sales and Support professionals still have work to do before starting a new conversation. This process of wrapping up the previous call before attending to a new one is called “after-call work” and is vital to creating and maintaining healthy customer experiences and interactions.

Call flow 90

Call flow Sales Morale Personalization 90

JivoChat

AUGUST 10, 2023

These include email marketing, blogging, social media marketing, and guest posting. Product comparison blog posts Great for: Boosting SERP ranking potential, raising domain authority scores, generating quality B2B leads, and nudging MoFu and BoFu leads to conversion. Comment on the promo post and tag their friends.

Sales 75

Sales Marketing SaaS Construction 75

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. Listen, analyze and improve service delivery on all social and digital channels.

Contact Center 52

Contact Center Customer Service Call Center Customer Care 52

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. Processing & analysis.

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

AWS Machine Learning

JULY 29, 2022

Many customers implement user management using federated identities with AWS Single Sign-On (AWS SSO) and an external identity provider (IdP), such as Active Directory (AD) or AWS Managed Microsoft AD directory. An Amazon SageMaker domain supports AWS SSO and can be configured in AWS SSO authentication mode. Custom SAML 2.0

Management 73

Management APIs Accountability Construction 73

VirtualPBX

AUGUST 20, 2020

They may provide services (like a SaaS company) or sell goods without a storefront (think Amazon). If you’re in this boat, there’s one overwhelming reason you need a phone system for your internet business: customer preferences. Customers want choices for the ways they can reach your company.

Chatbots 104

Chatbots APIs voip Enterprise 104

Nicereply

NOVEMBER 5, 2019

Customer support is a cost-center – unless you’re purposefully working to make sure it’s not. There have been many, many articles published recently about how customer service is no longer a cost-center. In most cases, your customer service team is probably a drain on your resources.

Customer Service 96

Customer Service Chatbots Customer Support Enterprise 96