JustCall

MARCH 28, 2023

Want to set your sales team up for success? When you’re dealing with remote sales teams placed in different corners of the globe, it can be particularly challenging to meet targets. As a sales leader, it is difficult to craft a sure-shot plan on how to manage a remote sales team. Read the blog to learn more!

Sales 52

Sales Management Morale Employee engagement 52

VirtualPBX

DECEMBER 17, 2020

As of December 2020, many of us are now nine months into working remotely. However, whether this is going to continue well into 2021, or your business is considering remote working as a permanent option, it’s important to find ways to make you and your team remain as productive as possible. Managing Your Time Properly.

Management 93

Management Time management Analytics Marketing 93

JustCall

AUGUST 10, 2022

Remote team management is a major concern for many companies in today’s business environment. With more and more companies shifting to remote working practices, many established companies are reaping the benefits of their employees working from home. Steps that come in handy in managing remote employees.

Best practices 52

Best practices Management Morale Personalization 52

aircall

APRIL 2, 2021

If you’re even thinking about setting up remote teams , a remote phone system is a tool you can’t live without. Many of today’s workers are not only willing to become remote workers, they actually prefer it. . Old-fashioned landlines don’t make it possible to set up effective phone systems for remote offices.

voip 62

voip Interactive Voice Response virtual call center CRM 62

TeamSupport

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Also, make sure people feel included and heard.

Customer Support 98

Customer Support Call Center Coaching Consulting 98

Playvox

APRIL 1, 2020

Figuring out how to transition your CS teams from a brick-and-mortar environment into a work from home job can prove to be a daunting task. As more companies turn to remote work as both a short- and long-term solution, the challenge of how to maintain excellent service quality becomes pivotal.

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VirtualPBX

APRIL 8, 2021

Our new e-book, Managing Remote Teams , is coming to a close. In this next-to-last chapter, you can read all about remote team morale and how you can sustain a positive work atmosphere while employees are spread across the country. Recognize Team Members’ Special Events. Lighten Existing Meetings.

Morale 69

Morale Personalization Management 69

OctopusTech

APRIL 15, 2020

With India and many countries around the world in lockdown due to coronavirus, many companies have their staff working remotely from their homes. There are many teams that are experiencing this the very first time. Ways to Enhance Remote Workers’ Productivity. It also helps the team organize their priorities.

Morale 87

Morale Call Center Management 87

Provide Support

MARCH 30, 2020

10 Tips for Building your Remote Team and Providing Safe Online Support. Today more and more institutions and businesses switch to remote work due to the unsafe and unstable situation in the world. Published in Provide Support Blog , 2020. Read more. © 2003 - 2017 Provide Support LLC. Permalink | No comment.

Management 70

Management Customer Service 70

OctopusTech

MAY 5, 2020

Remote work is slowly becoming the new normal these days. Many businesses have their teams working remotely from their homes, spread across different parts of the country or even the world. One of the sectors that remote work has been especially challenging is the BPO sector of India. Managing the Remote Team.

Customer Support 62

Customer Support Management Call flow Call Center 62

Nicereply

MAY 12, 2020

Working remotely makes it easier to access large pools of talent, but onboarding remote employees is a unique challenge. Without a physical office presence, there are a few important tweaks to your onboarding process that are critical to ensuring a remote employee’s success. The employee’s team leads (if applicable).

Accountability 52

Accountability Healthcare Technology Analytics 52

ShepHyken

NOVEMBER 29, 2019

This allows support teams seamless access to customer information and complaints on the same platform. Customer engagement isn’t just limited to remote experiences. Bots are probably the most versatile technology being used in modern customer service teams. They are useful when the customer service team is not available.

Technology 325

Technology Customer Experience Complaint resolution Gamification 325

bold360 Blog

AUGUST 27, 2020

The early days of COVID-19 were a make or break moment for so many service and support teams. The virus drove a radical shift towards digital channels and remote work that impacted both service employees and their customers. Shifting to Remote Work & Remote Service Delivery.

Customer Support 52

Customer Support Chatbots Transportation Self service 52

ShepHyken

JANUARY 4, 2019

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. In other words, the success of a business is directly impacted by how well the customer service team is trained.

Customer Service 194

Customer Service Calibration Feedback Sales 194

TeamSupport

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. It starts with the cloud. Retrieved Oct.

Customer Support 59

Customer Support B2B Sales Management 59

Enghouse Interactive

FEBRUARY 9, 2021

Trends and Realities of Successful Organizations (Blog Series). In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts.

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. It can be difficult to know if and when your team is working. The post Guest Blog: Emphasizing the Human Side of Remote Work appeared first on Calabrio.

Contact Center 96

Contact Center Technology Personalization Management 96

bold360 Blog

APRIL 10, 2020

Seemingly overnight you were tasked with transforming the way you work, exiting your brick and mortar headquarters, and standing up a 100% remote workforce – all on the fly. Like many, we’ve had to shift hundreds of employees from working on location to working remotely. – Seth Woltz. Step 1: Mobilize and Stabilize.

Customer Experience 52

Customer Experience Self service Best practices Chatbots 52

ClientSuccess

MARCH 30, 2020

In what seemed to be an overnight development, the entire SaaS industry (along with basically every other industry) was forced out of their offices and into remote work. This change has exposed a lot of challenges for teams that weren’t quite ready. However in a remote environment, this becomes harder to do.

SaaS 52

SaaS Best practices Accountability Customer Experience 52

Toister Performance Solutions

DECEMBER 6, 2018

Many companies that sell a product or service to customer service teams have a corporate blog. A lot of those blogs are hard to read. A few corporate blogs stand out from the crowd. Here are four corporate customer service blogs I consistently read. Heck, Zendesk even has a separate Zendesk blog.

Customer Service 90

Customer Service outsourcing Contact Center Feedback 90

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Blog Series #1 of 4: New decade! Microsoft Teams: 34.8% will have extended Teams to their contact center for voice and 31.1% for team collaboration. Video enablement: either use internally to manage remote agents, or externally for communications with customers. New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Contact Center Pipeline

JUNE 2, 2021

Remote Work. Many organizations embraced remote work teams prior to Covid, but what an acceleration! We may not maintain pandemic levels of virtual teams, […]. The post Contact Center Pipeline Magazine: Inside Our June 2021 Issue first appeared on Contact Center Pipeline Blog. Work from Home.

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Contact Center Call Center 162

AnswerConnect

AUGUST 14, 2017

Continue Reading → The post Best Leadership Books for Remote Team Managers appeared first on AnswerConnect Blog. Leaders today have all kinds of learning resources at their disposal—articles, videos, podcasts, and massive open online courses (MOOCs) to.

Management 41

Management 41

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. It can be difficult to know if and when your team is working. The post Guest Blog: Emphasizing the Human Side of Remote Work appeared first on Calabrio.

Analytics 59

Analytics Contact Center Technology Personalization 59

Eptica

APRIL 19, 2023

Date: Friday, April 14, 2023 Author: Pauline Ashenden - Demand Generation Manager Let your employees work from anywhere with a web UI Published on: April 14, 2023 Author: Pauline Ashenden - Demand Generation Manager Contact centres increasingly needing to support remote working – increasing the need for web user interfaces (UIs).

Best practices 113

Best practices Management 113

ShepHyken

JANUARY 22, 2021

However, it becomes much easier for the organization to stay in sync, aiming for clarity, transparency, and better management of the remote contact center agents. We know that as much as optimizing customer experience is essential, it is also important to provide an exceptional experience to the remote agents. Here’s how!

Best practices 217

Best practices Call Center Average Handle Time virtual call center 217

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Today, you’d be hard-pressed to find a high-velocity sales, marketing, or product team without a designated operations function. As Customer Success teams continue to mature, and their need to automate grows, having their own operations roles will become increasingly essential and prevalent.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

Enghouse Interactive

JANUARY 5, 2021

Due to the pandemic we’ve seen major shifts in the contact centre, with existing trends such as remote working accelerating and customer needs changing dramatically. In this post, we highlight some of the key developments of last year in a review of our top blogs from 2020. Optimising for contact centre remote working.

Self service 40

Self service Service level Technology Customer Service 40

VirtualPBX

AUGUST 10, 2023

In this blog, we’ll delve into the art of crafting impactful business text messages, providing you with 15 free templates spanning across industries such as remote work , healthcare , call centers , tech companies , and financial institutions. Remote Work: Bridging Distances Seamlessly Onboarding: “Welcome aboard!

Healthcare 98

Healthcare Call Center Accountability Surveys 98

TechSee

JUNE 10, 2021

This blog challenges that status quo. The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert. In addition, the senior technicians can remotely collaborate with agents when necessary to visually help customers resolve their issues without the dreaded truck roll. .

Self service 207

Self service Analytics Transportation Healthcare 207

IdeasUnlimited

JUNE 9, 2023

With workers joining in from all over the world, the global team celebrated the successful completion of 12 years as a company. 2023’s year-end event was a homage to the individuals that make up the IdeasUnlimited team. Furthermore, the year-end event was also an opportunity for the team to recognize outstanding performances.

Enterprise 98

Enterprise Personalization B2B Sales 98

ShepHyken

AUGUST 24, 2018

This week we feature an article by Wayne Turmel who writes about how to be successful with a remote customer service team. But how do leaders create great customer service teams when everyone is working from home, or at least from somewhere you’re not? Create opportunities for the team to share ideas, best practices and wins.

Customer Service 198

Customer Service Real estate Call Center Best practices 198

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

voip 104

voip Accountability Customer retention Technology 104

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. The post Supercharge customer success with Totango email and calendar integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Accountability 107

Accountability Enterprise Marketing Management 107

Eptica

MAY 7, 2021

Date: Friday, May 7, 2021 Author: Pauline Ashenden - Demand Generation Manager How to migrate your contact centre to Microsoft Teams successfully. Click here to read the full blog. You might also be interested in these posts: The benefits of building emotional intelligence in your team. Click here to read the full blog.

Best practices 95

Best practices Management 95

VirtualPBX

SEPTEMBER 14, 2023

Guest Blog from Sphinx Solution Nowadays, a solid communication system is the key to any business success. In this blog, we are going to discuss the key aspects of VoIP and texting and how to integrate them into your business. This level of flexibility makes it easier for those who work remotely or from other locations.

voip 105

voip CRM Consulting Consulting 105

SmartKarrot

MAY 19, 2023

Introduction: The Rise of Remote Work in the Marketing Industry The marketing industry has seen a significant change in the way work is done in recent years, with the rise of remote work, also known as working from home or telecommuting. This can help businesses to stay ahead of the competition with diverse and dynamic teams.

Marketing 10

Marketing Chatbots Best practices Feedback 10