ShepHyken

MARCH 17, 2017

This week on our Friends on Friday guest blog post my colleague, Paul Comarto, writes about how the use of text messaging and live chat are influencing customer service. When Zendesk launched their messenger app, they did so in large part because they realized the way people behave on messaging and live chat was very different.

Customer Service 230

Customer Service B2B Chatbots Personalization 230

ShepHyken

NOVEMBER 9, 2018

In nearly every organization, the customer service department is the life force that drives the success of the company, and maintaining that integrity is vital. Virtual web assistants can take the lead when managing support tickets and updates to CRM platforms such as Zendesk and Salesforce. Support Tickets and CRM Management.

CRM 237

CRM Enterprise Benchmark outsourcing 237

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

kommunicate

FEBRUARY 20, 2023

Last Updated on February 20, 2023 Zendesk’s Sunshine Conversations enables businesses to integrate messages from various channels into one continuous conversation and create interactive experiences across all platforms. The post How to Integrate Kommunicate with Sunshine Conversations appeared first on Kommunicate Blog.

APIs 98

APIs 98

Totango

MAY 17, 2024

AI-powered chatbots, automated tasks, and workflows from tools like Help Scout, Custify, and Zendesk can streamline support processes. Integrations from Totango + Catalyst further enhance these capabilities. The post AI & CS: Innovate or stagnate appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Accountability 89

Accountability Government Chatbots Engineering 89

Comm100

OCTOBER 17, 2023

Comm100 Freshdesk Intercom Help Scout Hubspot Service Hub Kayako Kustomer LiveChat Zendesk Zoho Desk Comm100 Comm100 is a global provider of omnichannel communication software that helps organizations to deliver optimal engagement through the perfect balance of human-bot engagement.

Customer Service 76

Customer Service Interactive Voice Response Multi-channel support Multichannel 76

Netomi

SEPTEMBER 20, 2021

Netomi is incredibly easy to adopt and has out-of-the-box integrations with all of the leading agent desk platforms. Back-end systems integrations (CRM, OMS, etc.) Human escalation via agent desk integration ( Zendesk , Freshworks , Salesforce , Khoros , Zoho , Sprinklr, Shopify ). Knowledge-base integration.

Chatbots 126

Chatbots APIs Surveys Analytics 126

Nicereply

APRIL 17, 2023

If you’re looking for more Chatra chatbot alternatives , keep your eye on the rich integrations list, availability through different channels and automation features. Zendesk Chat 2. Zendesk Chat Zendesk Chat is a live chat software designed to help businesses engage with their customers in real time. Integrations.

Chatbots 52

Chatbots Multi-channel support Analytics Customer Support 52

Totango

SEPTEMBER 22, 2023

we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Enterprise 115

Enterprise Education Best practices Customer retention 115

aircall

FEBRUARY 6, 2023

Conversational CRM ” refers to Customer Relationship Management (CRM) that includes the integration of messages from a variety of platforms like Facebook Messenger, WhatsApp, Email, and Slack. Let’s take Zendesk as an example. You’ll also be able to bring across any Zendesk customer history data you’ve accumulated.

CRM 62

CRM Sales Chatbots Upselling 62

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Customer support: Zendesk knowledge bases. Video tutorials: Vidyard.

Enterprise 105

Enterprise Customer Support SaaS Sales 105

JustCall

APRIL 24, 2023

If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023. Integrations Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications.

voip 52

voip CRM Enterprise Call Center 52

Nicereply

JANUARY 18, 2023

Zendesk Zendesk is probably one of the most popular help desk software solutions due to its flexibility, rich set of features, and integrations. The tool is fully customizable and features over 1000 pre-built and custom third-party apps and integrations. Early-stage startups can get Zendesk free for 6 months.

Self service 52

Self service Analytics Enterprise APIs 52

Comm100

JANUARY 5, 2022

Not all live chat platforms are created equal, so to make sure you pick the right vendor, this blog will take a look at: The top 4 factors to consider when choosing a live chat provider The best live chat providers for government websites on the market. CRM integration . Zendesk Chat . Zendesk Chat . Custom routing .

Government 80

Government CRM SaaS Marketing 80

CX Accelerator

JANUARY 11, 2021

Sheri Kendall, Training Manager at Wayfair remembers, "Zappos has played an integral part in my love story with CX. Here’s what , Luis Melo , Senior Manager at Zendesk had to say about “the offer,”. "I Back to CX Accelerator Blog Home He walked right past our tour group, said hi, then sat down at his cube. I was star-struck.".

Customer centricity 266

Customer centricity Banking Education Contact Center 266

Comm100

SEPTEMBER 6, 2022

With this in mind, many organizations are switching from Zendesk to Comm100 and its omnichannel customer engagement platform. With Comm100, organizations can provide digital omnichannel customer excellence through live chat, AI-powered chatbots, ticketing, social media, SMS and knowledge base – all from one integrated platform.

Chatbots 52

Chatbots industry standards Government Customer Support 52

aircall

APRIL 20, 2022

As a key part of our product, we’ve built dozens of integrations and features that help your team create transformative experiences for your customers. . Today, we’re delighted to mark the next milestone in our mission: Aircall’s App Marketplace has officially surpassed 100 integrations. Integrations Unlock Your Team’s Potential.

CRM 62

CRM Benchmark Sales Analytics 62

Netomi

AUGUST 16, 2023

We will talk more about that in a future blog on the powerful combination of Generative-AI first technology with LLMs for brand-safe customer interactions. That number is validated and skyrockets to 78% among those already using it – Zendesk Consumers want generative AI to improve interactions, not replace human agents.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

Nicereply

AUGUST 31, 2020

So let’s take a look at how visible you can make your customer satisfaction data within Zendesk, using several different methods. Viewing CSAT using Zendesk Support. First let’s take a look at what can you achieve using only Zendesk Support. Every agent can see their CSAT data in their Zendesk Support dashboard.

Feedback 98

Feedback Metrics Accountability Surveys 98

Nicereply

MARCH 15, 2022

Wide range of native integrations (first choice of Zendesk users). This can be seen by the number of positive reviews on sites such as Zendesk Marketplace , G2 , Capterra , or Trustpilot. Thanks to a wide selection of integrations, almost every help desk system communicates with our surveys so well! Survey preview mode.

Surveys 52

Surveys Feedback Analytics Customer Support 52

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

Nicereply

NOVEMBER 12, 2020

These are some of the best tools you can integrate with Zendesk Support based on our experiences, but there are many else out there. There’s a good reason why Zendesk is one of the most popular helpdesk solutions on the market. But fear not, Zendesk has a solution for this as well. Why use Zendesk Apps & Integrations?

Surveys 52

Surveys Feedback APIs call center solutions 52

Lumoa

APRIL 28, 2024

If you’re reading this blog post, you are probably one of them. Qualtrics has been praised for its strong data integration and analysis capabilities. Integrations All three solutions offer integrations with other tools to collect data for the platform. The pressure is rising for businesses to step up their CX game.

Feedback 83

Feedback Consulting Consulting Enterprise 83

UJET

FEBRUARY 26, 2021

“I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET! I feel that stand alone options can create more work and trouble, whereas UJET is embedded into Zendesk, allowing everything to take place in one place quickly. “I and iZettle love working with UJET.

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

UJET

FEBRUARY 26, 2021

“I absolutely love how everything I need to do to handle a customer’s issue is integrated seamlessly within UJET! I feel that stand alone options can create more work and trouble, whereas UJET is embedded into Zendesk, allowing everything to take place in one place quickly. “I and iZettle love working with UJET.

Contact Center 72

Contact Center Cloud contact Customer Service Customer Experience 72

Wowdesk Blog

MAY 8, 2020

In this blog post, we are going to give a bit of background and context of Helpdesk reporting and we will contour the five best practices one can use to make sure that the work done is summarized in the best possible way. Customer experience has become an integral part of the modern service desk.

Best practices 91

Best practices CRM Customer Support Metrics 91

aircall

DECEMBER 7, 2017

And by integrating Aircall with Zendesk , they’re making life a lot easier for everyone involved. Using the Aircall + Zendesk Integration. Integrating Zendesk with Aircall gives Spotahome agents a complete picture of each and every client interaction. Where the Phone Fits at Spotahome.

Customer Service 90

Customer Service Multichannel Education Call Center 90

Nicereply

FEBRUARY 20, 2023

“With Nicereply, we were able to easily integrate a CSAT system with our Zendesk ticketing platform. We have also integrated the feedback we get from our customers into our Slack channel. Zendesk has a way of measuring customer feedback, but when researching it we found it complicated and it didn’t meet all our needs.

Feedback 52

Feedback Consulting Consulting SaaS 52

aircall

OCTOBER 6, 2022

Aircall, a global provider of an integrated, easy to use, cloud-based phone solution, used in millions of daily customer care, sales and support calls, today announces its new office opening in Madrid. The post Aircall Strengthens Its Position in the Spanish Market and Opens Its Office in Madrid appeared first on Aircall Blog.

Marketing 62

Marketing SaaS Education CRM 62

ViiBE Blog

JUNE 22, 2020

ViiBE’s video-assistance technology dedicated to helping desk support in call centers is proud to partner with Zendesk. ViiBE’s integration with customer service powerhouse, Zendesk, promises the best remote diagnosis thanks to a live video stream combined with AR and collaborative tools. Want to learn more? Contact us!

Customer Experience 59

Customer Experience Call Center Sales Customer Support 59

CX Accelerator

JANUARY 11, 2021

Sheri Kendall, Training Manager at Wayfair remembers, "Zappos has played an integral part in my love story with CX. Here’s what , Luis Melo , Senior Manager at Zendesk had to say about “the offer,”. "I Back to CX Accelerator Blog Home He walked right past our tour group, said hi, then sat down at his cube. I was star-struck.".

Customer centricity 182

Customer centricity Banking Education Contact Center 182

GetFeedback

DECEMBER 21, 2018

This is simple when you integrate surveys with Salesforce. The post 40 Customer Retention Statistics You Need to Know appeared first on GetFeedback Blog. Following a negative customer interaction, 58% of Americans would never use that company again. ( New Voice Media ). RightNow ). RightNow ). New Voice Media ). RightNow ).

Customer retention 156

Customer retention B2B Surveys B2C 156

aircall

MARCH 29, 2022

By having a local office, more than 50 partners—like Deutsche Telekom , Salesforce, HubSpot, or Zendesk—and over 1,500 customers—like SumUp , Jochen Schweizer, Idealo, Clark, or Scout24—can benefit from personalized support. . Our goal is to provide more powerful integrations that meet the specific needs of the German-speaking market.

Sales 62

Sales CRM Marketing Personalization 62

Nicereply

APRIL 23, 2020

Before you can start measuring CSAT within your Zendesk account, there’s a decision you must do first. Should you use the built-in solution provided by Zendesk, or should you splurge for a dedicated CSAT tool? Built-in Zendesk CSAT tool overview. Zendesk Support comes with a built-in solution for measuring CSAT.

Surveys 75

Surveys Feedback Enterprise APIs 75

Customer Service Life

AUGUST 26, 2019

This article was originally published on the FCR blog on July 3, 2019. A well integrated quality system makes the quality assurance process easier for your support team while giving you better visibility into the overall performance of your agents. Zendesk Suite Ready. Let’s dive in. Quality Assurance Applications.

Technology 74

Technology Chatbots Analytics Contact Center 74

Nicereply

JUNE 18, 2020

Measuring Customer Satisfaction in Zendesk. Zendesk has a native, though a somewhat rudimentary solution to help you start doing this. There is currently no native way to measure any other customer satisfaction metric apart from CSAT in Zendesk. Measuring Net Promoter Score (NPS) in Zendesk.

Metrics 86

Metrics Surveys Customer effort Education 86

Cisco - Contact Center

JUNE 13, 2019

The contact center is one of the most interconnected applications in the enterprise, with dozens of integrations to multiple systems. When these applications aren’t integrated with your contact center, it can create slow, disconnected, and frustrating experiences for your agents – trickling down to your customers.

Contact Center 90

Contact Center APIs contact center solutions CRM 90