ProProfs Blog

DECEMBER 25, 2018

There is nothing more effective than a customer survey when it comes to knowing if your customers are satisfied with your products and services. Using surveys to gain feedback and insights from your customers has been a trend for quite some time now. Creating a Valuable Customer Survey. Use a Survey Maker Tool .

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Surveys Abandon rate Customer centricity Customer Support 95

Nicereply

MARCH 2, 2023

Pop-up website surveys are a popular way for companies to gather feedback from their customers. In this article, we’ll explore the pros and cons of pop-up surveys and provide practical tips for setting them up correctly. What are pop-up surveys? What are pop-up surveys used for?

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Surveys Morale Feedback 52

ProProfs Blog

JANUARY 4, 2019

Particularly, consumers are averse to any surveys that don’t add value to them. This makes the email subject line the cornerstone of your customer survey mail. Make it clear on what exactly it is you want from your survey taker. Create a sense of urgency : Most of us are procrastinators, some more than others.

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Surveys Personalization Marketing Management 104

ProProfs Blog

FEBRUARY 13, 2019

A scored survey is a poll in which you assign specific points to each response given by respondents. Scored surveys are similar to personality quizzes in nature, and are helpful when you want to assess a person’s knowledge in a particular field, overall satisfaction, etc. Assign Points to Each Response. Assign Overall Results.

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Surveys Education Personalization Marketing 76

ShepHyken

JANUARY 11, 2019

In the case of Net Promoter Score (NPS) surveys, this may mean they only get back to “Super Detractors”, i.e. those who leave a score of 0, 1 or 2 on a 11-point scale. How to create a personalized closing the loop strategy? First of all, decide what will create the greatest impact on revenue? How do you actually implement this?

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Feedback Surveys Technical Support Personalization 232

ShepHyken

JANUARY 18, 2019

How committed are you to creating a better experience for consumers if your strategic goals aren’t truly strategic? The post Guest Blog: Are You Setting the Right Customer Experience Goals? The proliferation of AI and automation into our work and personal lives means that the nature of work is changing.

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Customer Experience Airlines Average Handle Time Contact Center 232

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . Keep the post-chat survey brief.

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Surveys Best practices Customer effort Feedback 74

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. adults surveyed expect to get an answer via self-service. Shep Hyken. Three-quarters of U.S.

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Self service APIs Surveys Analytics 199

GetFeedback

DECEMBER 17, 2018

This means using the right customer surveys, in the right places, at the right times. And while it might be tempting to rely on your intuition when it comes to creating and placing surveys, at GetFeedback we advise against it—there’s an actual order to the madness. Place the survey in the right customer journey milestones.

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Surveys Journey mapping Feedback Customer effort 89

ShepHyken

SEPTEMBER 28, 2018

Employees need to feel as though their voices are heard to remain engaged in the business, and feedback through quick, online surveys may be one solution to this challenge. Read Shep’s latest Forbes Article: Dreamforce Recap: Five Ways To Create Brand Advocates.

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Employee engagement Education Analytics Technology 265

ShepHyken

JULY 12, 2019

At the heart of this is the need to create better customer experiences and deliver new services. This is demonstrated by the fact that almost half of the business executives that McKinsey surveyed reported that their companies have embedded at least one AI capability in their business already – e.g. customer service.

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Customer Experience Technology Enterprise Analytics 266

ShepHyken

MAY 18, 2018

This week we feature an article by Gary Anderson who explains why the customer experience creates customer loyalty and generates repeat business. – Shep Hyken. Did you know that repeat business from loyal customers can create 10x the profit that is derived from a new customer who finds your brand through advertising? The Experience.

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Advertising Surveys Feedback Sales 198

ChurnZero

MARCH 29, 2019

This is a guest blog post by Gaetano DiNardi from Nextiva. How Best to Create a B2B Survey. With that in mind, it is generally more useful to conduct a formal survey. The most crucial part of creating a survey is to consider what results you are anticipating. Create an Incentive. Begin with the End.

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B2B Surveys Customer centricity Construction 73

ShepHyken

SEPTEMBER 7, 2018

Our data showed that out of the areas that vendors tend to focus on (namely, website, marketing collateral, case studies, blog, and product demos), only product demos are found reliably trustworthy by buyers, with 81% saying they’re more trustworthy. This is a problem for vendors. Which works, because… Buyers do trust their peers.

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B2B Surveys Sales Marketing 201

ShepHyken

JUNE 15, 2018

These chatbots find use cases with companies in the form of inbound funneling, requesting standard customer details to be filled out, or even gather feedback via a survey. There are existing solutions that can help you create chatbots and then there are solutions that help you manage your social media inbounds.

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Chatbots Customer Support Healthcare Scripts 189

ShepHyken

MARCH 3, 2017

This week on our Friends on Friday guest blog post my colleague, Jeff Dahms, explains the importance of encouraging internal collaboration within your organization. For example, an employee might make an unreasonable request from another team, assuming it was a simple request when it actually created a huge hassle. Shep Hyken.

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Surveys Feedback Customer Service Management 206

ShepHyken

DECEMBER 20, 2019

Whether you oversee a large contact center or teams in various locations, creating a CX strategy that works will improve your bottom line. Salesforce conducted a survey in 2018. The post Guest Blog: Why Customer Experience Is Essential to Your Bottom Line appeared first on Shep Hyken. Every business can benefit.

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Customer Experience Customer retention Analytics Contact Center 207

ShepHyken

MAY 4, 2018

Advertising and marketing need to create delightful and relevant customer experiences by aligning the brand’s goals with what its ideal customers seek. The answer to this question extends beyond the value proposition and calls for doing each of the following: Create an easy path to purchase. How would you rate that customer experience?

Customer Experience 198

Customer Experience Advertising Engineering Sales 198

ShepHyken

JANUARY 5, 2018

If your staff is not knowledgeable about the product or are not properly trained on how to speak to it the right way, it creates customer frustration and you lose credibility as a provider of the product. How text messaging creates instant customer service. Not enough training: Good customer service starts with the employees.

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Customer Service Multi-channel support Customer Experience Personalization 201

ShepHyken

APRIL 26, 2019

The best-laid plans can be created at headquarters, but due to the distance from the customer, the actual product or process can be far removed from what the customer actually wants. Many brands are stung by the struggle of creating products or processes that do not align with customer needs.

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Technology Marketing Metrics Surveys 214

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

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Surveys Education Transportation Customer effort 52

aircall

JANUARY 28, 2019

Employee engagement surveys let you get the information straight from your team, while maintaining the honesty and privacy of each team member. What is an employee engagement survey designed to do? However, a poorly designed employee survey may not only cost you wasted time, but lost trust as well. Clear Questions.

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Employee engagement Surveys Morale Feedback 67

Comm100

JUNE 15, 2022

It cannot be overplayed how effective a well-constructed survey can be to gauge how content your customers are. This can be achieved by creating a customer journey map. This can be achieved in the following ways: Create a name for your CX program that is easily identifiable and can be associated with the overall brand.

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Customer Experience Journey mapping Surveys Feedback 86

ShepHyken

JANUARY 12, 2018

From clients and customers commenting on our blog. They usually won’t create Wow service on their own, but their absence is noted by customers and lowers excellent customer service to just good enough or less. Are we taking a survey? We often get questions and comments on delivering great customer service and experiences.

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Customer Service Scripts Customer Experience Personalization 236

NICE inContact

MAY 5, 2017

Anyone can design a customer feedback survey. Simply collect the questions from everyone who wants to know about your customers, build the survey, and wait for the results. If you believe any of what you just read and you have any type of customer feedback survey in place now, you are likely hurting your company’s reputation.

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Surveys Feedback Marketing Best practices 64

GetFeedback

JULY 14, 2018

A blog survey is simple but powerful way to learn more about your audience. With just a few questions, you can measure reader satisfaction, promote new content, and convert more blog traffic. Here are step-by-step instructions on launching an awesome blog survey in under 30 minutes. Building a Blog Survey.

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Surveys Feedback Best practices Metrics 74

ShepHyken

JUNE 29, 2018

Creating a mentorship program which provides staff with one-to-one coaching to improve their skills. Of course, the most obvious way of collecting feedback is through customer surveys. The post Guest Blog: Struggling with Bad Customer Service? Just remember, implementing a new business management strategy takes time and money.

Customer Service 206

Customer Service Feedback Coaching Management 206

delighted

APRIL 16, 2020

Pulse surveys can help you do this. Customer experience surveys are at their core a communication method – designed to be quick for customers to answer, and easy for you to interpret. This blog post walks through how some of our customers have created pulse surveys from Delighted’s survey templates to meet their in-the-moment needs.

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Surveys Education Transportation Metrics 45

Enghouse Interactive

JANUARY 27, 2021

Trends and Realities of Successful Organizations (Blog Series). In our first blog in this series, we explored how successful companies focus on implementing and optimizing the use of new technologies that help improve the customer experience. Blog #2 of 4: It’s NOT just another channel. Video is the new Face-to-Face.

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Contact Center Technology Customer centricity Analytics 92

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. As firms reengineer outdated processes, they transform them – removing some roles, but creating brand new ones. Shep Hyken.

Customer Experience 215

Customer Experience Telecommunications Technology Banking 215

Calabrio

NOVEMBER 25, 2020

Technology is also creating new opportunities for contact centers to not only better serve customers but also gain deep insights through Big Data. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change.

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Contact Center Self service Analytics Banking 122

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

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Average Handle Time Best practices Surveys Chatbots 89

Beyond Philosophy

FEBRUARY 1, 2024

Today, we look at what is essential to do with your research, and how to do it, and in this article created in partnership with YouGov , the importance of getting results as fast as possible. Our readers enjoy $ 500 off their first YouGov survey. Moreover, their responses to a survey question might be a little different.

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Surveys Self service Marketing Feedback 195

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Check out these essential integrations for Customer Success software that put customer insights at your fingertips to create more enlightened customer experiences. Top 10 Blog Posts and Other Noteworthy News appeared first on ChurnZero. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers.

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SaaS Chief Customer Officer Upselling Metrics 98

Cisco - Contact Center

NOVEMBER 9, 2023

At Cisco we are creating more business value by customizing Cisco tools and services for our partners. In a recent survey 82% of Cisco Partner Summit attendees said they’re growing their managed s… Read more on Cisco Blogs

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Customer Experience Surveys Management 91

ProProfs Blog

JULY 30, 2020

Every brand focuses on trying to collect customer feedback through surveys and other similar means. While the customer may love to provide feedback to the brands they are associated with, the sheer number of surveys they encounter leads to survey fatigue, making it a significant problem. In this blog, let’s discover: .

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Surveys Feedback Marketing Customer Support 145

ShepHyken

MAY 15, 2023

4 Ways to Create the Authentic Relationships Customers Crave by Ed Hallen (Fast Company) In a world of infinite choices, customers remember brands that provide genuine, trustworthy, and authentic experiences. Here are four ways brands can create more meaningful connections with their customers.

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Customer Service Self service Customer Experience Surveys 161