ShepHyken
FEBRUARY 8, 2019
In my past experience as both a consultant and owner/operator of a BPO, I understand that CSAT surveys tend to get all the attention. However, I want to discuss one of the crucial elements that companies and their contact centers tend to ignore when aiming to provide good customer service experience and obtain high CSAT rating.
Global Response
OCTOBER 6, 2023
In fact, BPO consulting is a key way to add scalability to your business and grow your business quickly. At its core, BPO consultants will help audit your processes and existing systems in order to improve efficiency, productivity and operations. How exactly can BPO consultants drive business growth for your company?
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Outsource Consultants
AUGUST 14, 2018
4 Social Media Services Contact Centers Provide Businesses. This is where an outsourced contact center can step up to fill in the gap. The following are four social media services contact centers provide for businesses. This blog post is based on an article from CustomerThink. 3) Analytics.
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.
Jon Arnold
NOVEMBER 10, 2017
This crossed my path recently, and wanted to share it as a good resource/overview of technologies currently leading the contact center space. This is a handy reference post if you want a 5 minute snapshot of what's driving contact center technology and what's coming next.
Cisco - Contact Center
FEBRUARY 1, 2021
Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these.
Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
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