Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Call Experts

JANUARY 15, 2020

Also, these automations will power real-time messaging and reporting, voice assistants, chatbots, deep learning, predictive intelligence, and machine learning. Use of voice assistants and chatbots to conduct HR service more naturally and effectively with real-time reporting. Using Chatbots for interactive onboarding.

Chatbots 72

Chatbots Journey mapping Interactive Voice Response outsourcing 72

Creative Virtual

DECEMBER 10, 2020

This is the seventh time I’ve done this annual year in review blog post, but never have I had to review a year that was like 2020. I don’t need to tell you that not everything went as planned, but there were still some bright spots for us and the chatbot, virtual agent and live chat industry.

Virtual Agent 52

Virtual Agent Chatbots Technology Personalization 52

Talkdesk

JANUARY 10, 2017

Have you heard that 2017 is the Year of the Chatbot ? Blogs and thought leaders are buzzing about the next big development in support. Microsoft declared “ bots are the new apps ” at the BUILD developers conference. If you’re interested, we’ve got a chatbots breakdown to go through some of the finer details.

Chatbots 40

Chatbots Customer Support Contact Center Personalization 40

Aspect

JUNE 15, 2018

Last week, Google held its annual developer conference, announcing a host of new software plans. Over the last few years voice-enabled services and automated chatbots have become more and more common, and when deployed correctly, have a positive impact on both the customer and the customer service operations within an organisation.

Customer Service 78

Customer Service Chatbots Self service Technology 78

Up Your Service

SEPTEMBER 14, 2018

Dreamforce is an annual user conference hosted by Salesforce in San Francisco, bringing together thought leaders, industry pioneers and thousands of marketing professionals. 4 tips for getting started with chatbots – Learn tips and best practices for using Chatbots and leave feeling comfortable enough to build your own. ?

Chatbots 45

Chatbots Customer centricity Best practices Marketing 45

Creative Virtual

OCTOBER 13, 2020

At Creative Virtual, we recognised these global celebrations with a special series of blog posts written by members of our expert team and published throughout the week. She advocates for letting self-help tools, such as virtual agents and chatbots, share the burden being felt by contact centres. Her conclusion?

Customer Service 59

Customer Service Virtual Agent Self service Chatbots 59

Creative Virtual

SEPTEMBER 6, 2018

On September 12-13, Opus Research will bring their Conversational Commerce Conference (C3) to the Four Seasons Hotel in San Francisco. The conference features case studies, industry use cases, and a series of interactive, topical panel discussions.

Customer Service 45

Customer Service Chatbots Virtual Agent Best practices 45

Creative Virtual

SEPTEMBER 24, 2019

For as long as virtual agents and chatbots have been used by companies to provide customer self-service, they have been criticised for removing the human touch from interactions and taking away the opportunity to build an emotional connection with customers. By Mandy Reed, Global Head of Marketing.

Self service 40

Self service Virtual Agent Chatbots Best practices 40

Creative Virtual

AUGUST 5, 2021

Industry awards, conferences, and articles frequently showcase and reward vendors for technological innovations. Deploying conversational AI solutions like chatbots and virtual agents can be risky but doesn’t have to be. By Mandy Reed, Global Head of Marketing.

Virtual Agent 52

Virtual Agent Chatbots Technology Employee engagement 52

Creative Virtual

OCTOBER 22, 2019

The CXtech Conference and Showcase , returning to London for a second year, will explore the technologies changing today’s customer experience (CX) landscape, from design to delivery to analysis. Creative Virtual is pleased to again be a sponsor of the event, co-located with the AI & Robotics Conference , on 31st October.

Technology 40

Technology Customer Experience Virtual Agent Chatbots 40

Creative Virtual

AUGUST 16, 2022

In fact, it was one of the main themes of a virtual Gartner conference I attended in November 2020. Perhaps not surprising, chatbots were raised as an example of a solution that a company may feel pressured to implement because ‘everyone is doing it’ but may not be the best choice for all businesses.

Chatbots 52

Chatbots APIs Technology Customer Experience 52

Call Experts

JANUARY 8, 2020

Include a detailed FAQ section on your website, support documents, interactive mobile apps, online communities, and web-based chatbots to support customer's needs. More Blogs Menu. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. 5 Tips on AI-Powered Phone Lines.

Journey mapping 78

Journey mapping Contact Center Interactive Voice Response outsourcing 78

bold360 Blog

JULY 24, 2019

On this week’s episode of the AI IRL podcast, we do a quick recap of the recent 2019 VentureBeat Transform conference in San Francisco. Picking up where the conference left off, we continued the discourse on how AI technology and humans can work together to create a new way to transform our world. How can you tell the difference?

Chatbots 40

Chatbots Engineering Technology Personalization 40

Anexa BPO

NOVEMBER 6, 2022

The theme of this year’s EXPO RC was “Innovation and Digital Transformation,” and the event featured a wide range of workshops, seminars, and panel discussions on topics such as artificial intelligence, chatbots, and customer experience management.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Creative Virtual

NOVEMBER 6, 2019

On 31 October I joined my colleague Liam Ryan at the 2019 CXtech Conference & Technology Showcase, which was co-located with the AI & Robotics Conference, in London. He outlined Creative Virtual’s top tips for implementing chatbot, virtual agent and live chat technology.

Technology 40

Technology Virtual Agent Chatbots Employee engagement 40

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. More Blogs Menu. Summer Conferences for Medical Professionals and Equipment Providers. Summer HR Conferences. Customer Support and Call Center Conferences 2018. Telephone Etiquette.

Customer Experience 65

Customer Experience outsourcing Call Center Virtual Agent 65

Jon Arnold

JUNE 4, 2018

The ongoing work I've been doing with Upstream Works is now finding its way here and on their website, and things have been active on the conference front, both for attending last month and prepping for what's coming in June. Was a fairly quiet May on the writing front, but plenty busy otherwise.

Contact Center 40

Contact Center Chatbots Technology Management 40

Avaya

APRIL 3, 2017

I recently attended the 2017 MoNage conference, which focused on the Age of Messaging over the Net—a phrase coined by the founder Jeff Pulver. Jeff was a pioneer in the VoIP industry, having created the Voice over the Net conference, co-founding Vonage. That customer might even tell their friends about the experience.

Journey mapping 58

Journey mapping Chatbots Contact Center Airlines 58

Jon Arnold

JULY 3, 2018

Sure has been a while since my last blog post. I was on the road three weeks out of four last month, so blogging has been light, and same for my writing output overall. The time, however, has been well spent, and I now have a number of new projects starting up. Toolbox.com, Jun 12.

Chatbots 40

Chatbots Technology Contact Center 40

Fonolo

APRIL 2, 2019

One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. Last month’s Enterprise Connect conference was Amy’s debut appearance as part of the Cisco Collaboration team (the division that includes their call center business). Read more on their blog post.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

Jon Arnold

JUNE 2, 2017

If you follow me, you'll know the whole month has been non-stop, but aside from all the travel to conferences and speaking spots, I managed to keep a pretty full slate of writing going - mostly for clients, but also for my own blogging.

Healthcare 40

Healthcare Chatbots Customer Care Enterprise 40

bold360 Blog

MARCH 26, 2019

From personal interactions in store, to the app revolution, to now, when conversational interactions occur through chatbots, Yoav has been there for it all. He’s also the CEO and Founder of the Chatbot Summit , a community and conference series dedicated to conversational experiences. Want to learn more from Yoav?

Technology 40

Technology Customer Experience Banking Chatbots 40

NICE inContact

JULY 5, 2019

In this blog, I share some highlights from the show. This year, Ruby brought along George, her most senior agent, to the conference as a perk for a good performance for the last 2 quarters. The post Learning from Others – Highlights from Customer Contact Week appeared first on NICE inContact Blog.

Contact Center 55

Contact Center CRM Chatbots Customer Care 55

Creative Virtual

OCTOBER 25, 2018

Earlier this month I attended CXtech, a new technology conference and showcase focused on what’s new, what’s working and what’s coming next in CX technologies. Chris Ezekiel, Founder & CEO, joined me at the event and presented as part of the ‘Digital Automation, Chatbots and Virtual Assistants’ stream.

Technology 40

Technology Customer Experience Chatbots Virtual Agent 40

JivoChat

JULY 21, 2021

In a B2B setting events like webinars, training, and conference appearances give you an opportunity to get face-time with customers to build rapport and trust, as well as educate them on the benefits of your products. Phone calls, emails, live chats , chatbot interactions — there are many ways to engage with customers.

Chatbots 52

Chatbots B2C CRM Customer retention 52

Creative Virtual

DECEMBER 13, 2018

It’s been another exciting year not only for Creative Virtual as a company, but also for the virtual agent, chatbot and live chat industry, with lots of new developments and innovation. We can’t mention recognitions without a special shout out to the Transport for NSW team and their chatbot RITA on having an exceptional year.

Virtual Agent 40

Virtual Agent Transportation Chatbots Multichannel 40

Creative Virtual

OCTOBER 18, 2018

When implemented properly, chatbots are a powerful tool to bring together the contact centre with self-service channels and navigate language and culture barriers to create conversational engagement with customers. Creative Virtual will once again be supporting our partner company Continuous Technologies at the annual conference.

Virtual Agent 40

Virtual Agent Chatbots Self service Best practices 40

Creative Virtual

JULY 10, 2019

Our Founder & CEO, Chris Ezekiel’s opening keynote – Taking Your CX into the Future with Conversational AI – got the day started with a look at AI-enhanced chatbots, virtual agents and live chat. We had a number of attendees stop by the Creative Virtual table to see more live examples of chatbots and virtual agents.

Virtual Agent 40

Virtual Agent Banking Chatbots Self service 40

Creative Virtual

JANUARY 24, 2019

The one-day conference will feature case studies, innovative digital workplace solutions and tips for improving employee communication. If you’re working to improve the employee experience in your organisation, then be sure to join us at the Digital Workplace Directors Forum on 30 January in London.

Employee engagement 40

Employee engagement Virtual Agent Chatbots Best practices 40

AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement a chatbot application in Streamlit which invokes the function via the API Gateway and the function does a similarity search in the OpenSearch Service index for the embeddings of user question. Select the notebook aws-llm-apps-blog and choose Open JupyterLab.

APIs 75

APIs Enterprise Accountability Chatbots 75

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Hint: Focus on Agent Performance.

Contact Center 67

Contact Center Chatbots Analytics CRM 67

Hodusoft

JULY 19, 2023

In this blog, we will explore everything related to inbound call center software. Utilize self-service options : If your software supports self-service options such as IVRs, knowledge bases, and chatbots, encourage your customers to use these resources. We are going the cover the following points- What is inbound call center software?

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Stratifyd

SEPTEMBER 4, 2019

Customers leave feedback about their experiences and overall satisfaction across countless channels, including surveys, social media, by calling contact centers, and interacting with chatbots or AI personalities. According to Gartner , 25% of customer service operations will use virtual customer assistants, like chatbots, by 2020.

Banking 40

Banking Chatbots Transportation Healthcare 40

REVE Chat Blog

MARCH 4, 2020

Create content like blogs, guides keeping your target audience in mind. . Categorizing the right content – You need to focus on the content (webinars, social media posts, blogs) that will help you in lead generation. . How frequently publish a blog and how often share your content on social platforms.

B2B 71

B2B Best practices CRM Sales 71

JivoChat

APRIL 8, 2021

A chatbot is an artificial intelligence (AI) software capable of simulating conversations with human users, typically through written or spoken natural language on websites, mobile apps, or messaging applications. The main advantages of chatbots for customer engagement are that chatbots can operate 24/7, without breaks or human errors.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

JustCall

MARCH 7, 2023

This blog post discusses how to get started, the pros/cons of hybrid work, and infrastructure strategies. Some of the possible cons include increased complexity and the need for additional infrastructure to manage the remote workers. What Is Hybrid Work?

Contact Center 52

Contact Center voip Business Process Outsourcing Telecommunications 52