AWS Machine Learning

MAY 25, 2023

Amazon Lex provides the framework for building AI based chatbots. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda. The Streamlit application invokes the API Gateway endpoint REST API. The API Gateway invokes the Lambda function.

APIs 77

APIs Enterprise Accountability Chatbots 77

Creative Virtual

AUGUST 16, 2022

In fact, it was one of the main themes of a virtual Gartner conference I attended in November 2020. Composable architecture is all about unleashing innovation at scale by creating a resilient application experience through the use of APIs, microservices, and event streams. Are my customers already using this channel, app, etc.

Chatbots 52

Chatbots APIs Technology Customer Experience 52

Fonolo

APRIL 2, 2019

One of our goals with the Fonolo blog is to expose our readers to a broad range of voices on a broad range of topics. Last month’s Enterprise Connect conference was Amy’s debut appearance as part of the Cisco Collaboration team (the division that includes their call center business). Read more on their blog post.

Contact Center 78

Contact Center Customer Service Call Center Enterprise 78

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

Livepro

DECEMBER 10, 2017

Here’s a simple example: your contact centre probably has a good knowledge tool to help answer customer queries, and that tool will have API’s or a digital capability. AMP’s recent customer transformation work displayed this win-win-win outcome and they have shared at public conferences. UNIFY PLATFORMS.

APIs 58

APIs Sales Customer Care Customer Experience 58

AWS Machine Learning

MARCH 14, 2024

Whether creating a chatbot or summarization tool, you can shape powerful FMs to suit your needs. Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Mistral AI, Stability AI, and Amazon via a single API.

Best practices 105

Best practices Engineering Chatbots Enterprise 105

AWS Machine Learning

APRIL 18, 2023

We make this possible in a few API calls in the JumpStart Industry SDK. Using the SageMaker API, we downloaded annual reports ( 10-K filings ; see How to Read a 10-K for more information) for a large number of companies. Use cases include custom chatbots, idea generation, entity extraction, classification, and sentiment analysis.

Finance 66

Finance Scripts APIs Sales 66