Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Best practices Surveys Chatbots 89

Etech GS

AUGUST 9, 2018

A great example of this is a chatbot. This means that a chatbot is not going to be able to replace the human element, though it can increase a company’s efficiency rating when properly programmed. In essence, chatbots can be extremely useful but are not powerful in their own right. This blog was first published on LinkedIn.

Chatbots 65

Chatbots Technology 65

Eptica

MAY 15, 2023

Visit our parent company Enghouse Interactive’s site to find out in our new blog post. Visit our parent company Enghouse Interactive’s site to find out in our new blog post. What are the benefits – and challenges - for customer service?

Customer Service 62

Customer Service Chatbots Marketing Management 62

Eptica

OCTOBER 14, 2022

Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. The 6 benefits of chatbots for housing associations. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Tags: Call Abandonment Categories: Best Practice. Share this page on: Tweet.

Abandon rate 71

Abandon rate Best practices Chatbots Management 71

REVE Chat Blog

OCTOBER 10, 2019

As per Business Insider , 80% of businesses will be using chatbots by 2020. Chatbots are important to improve customer experience and are deployed across business functions to improve performance. . Here are the key use cases of how customers are getting the most out of chatbots . Top chatbots use cases and examples .

Chatbots 83

Chatbots Sales Personalization Customer Support 83

Aspect

JUNE 18, 2018

We’re thrilled to announce that earlier this week, customer Lidl UK won the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. The awards, which celebrate the year’s most innovative and influential contributors to artificial intelligence (AI) awarded Margot the winebot as the winner in its category. Have a look here.

Chatbots 54

Chatbots Consulting Consulting Technology 54

Comm100

DECEMBER 18, 2023

This blog post delves into this question, offering a straightforward explanation of Generative AI and how it really works. This technology is part of a broader category known as generative models, and it’s increasingly being seen as a game-changer in various fields, including customer service. Find out more about Comm100.

Chatbots 52

Chatbots Technology Personalization Customer Service 52

Eptica

MAY 14, 2021

Read the full blog post and download the ContactBabel Inner Circle Guide to AI, Chatbots and Machine Learning report here. Categorie(s): AI Trends & Markets How can artificial intelligence help deliver a better customer experience and how far down the path to AI has the industry travelled? Share this page on: Tweet.

Customer Service 72

Customer Service Chatbots Marketing Customer Experience 72

Creative Virtual

FEBRUARY 7, 2023

This year, one of the customer experience (CX) predictions for 2023 falling into that category is that ‘Personalization will get More Personal’. I like customer service expert Shep Hyken’s take on this in his blog post, Don’t Just Personalize the Customer’s Experience – Individualize It.

Personalization 105

Personalization Virtual Agent Chatbots Self service 105

Aspect

JUNE 19, 2017

Last week’s CXP series post covered using CX Designer for self-service application creation and today we are going to continue the series by covering the additional capabilities that take our chatbot creation platform to a new level. The applications’ designs tend to focus on tightly constrained responses to specific prompts.

Self service 62

Self service Chatbots Interactive Voice Response Engineering 62

Creative Virtual

DECEMBER 21, 2022

The end of 2022 is nearly here and as we reflect on the past year, the Creative Virtual team want to express our thanks to all of our blog readers, customers, and partners. We reflected on some of these in our 2022 in Review blog post. We appreciate you! The post Wishing you Joy & Good Cheer This Season & in the New Year!

Chatbots 52

Chatbots Education Technology Personalization 52

Creative Virtual

DECEMBER 8, 2022

As the end of 2022 draws near, it is time once again for Creative Virtual’s annual year in review blog post. Being recognised as the best in conversational AI made our Founder & CEO, Chris Ezekiel, contemplate what makes a virtual agent or chatbot a true conversational AI solution and share his insights in a blog post.

Virtual Agent 52

Virtual Agent Chatbots Government Banking 52

Fonolo

JANUARY 31, 2018

Will the AI / chatbot hype start to live up to its promise? We’re going to tackle all of those topics in the months ahead on this blog, but first we’re reading everything we can so we can bring you the most accurate analysis. We’re delighted that so many of you subscribe to this blog or visit us every week.

Contact Center 141

Contact Center Chatbots Finance Healthcare 141

Upstream Works

NOVEMBER 30, 2022

First-generation chatbots have only been marginally better, but with conversational AI, today’s chatbots can engage more effectively with customers. Not only can these newer chatbots handle open-ended questions, but they can also respond with empathy which enables richer dialog.

Customer Experience 78

Customer Experience Chatbots Contact Center Morale 78

Totango

AUGUST 5, 2021

In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. Common causes of customer stress include a few categories of issues: Technical problems. Miscommunications. Misaligned expectations. Miscommunications.

Chatbots 118

Chatbots Best practices Interactive Voice Response Technology 118

Aspect

MAY 10, 2018

Aspect has been shortlisted twice for the Best Private Sector Project (Enterprise) category, for our successful work with video games publisher Ubisoft, and supermarket chain Lidl. This category in particular aims to recognise some of the UK’s most successful and disruptive digital transformation projects over the last 12 months.

Chatbots 89

Chatbots Self service Technology Enterprise 89

Creative Virtual

DECEMBER 11, 2019

2019 was another busy and exciting year for Creative Virtual and the chatbot, virtual agent and live chat industry. It’s always difficult to condense a whole year into one blog post, so here are just a few of the highlights. Creative Virtual was rated as ‘Excellent’ across these categories.

Virtual Agent 40

Virtual Agent Chatbots Best practices Benchmark 40

Aspect

DECEMBER 24, 2018

This year, we’ve brought a number of new customers onboard and worked on some ground-breaking projects with innovative brands, such as the AI wine chatbot that we launched for Lidl. It also saw Lidl UK win the esteemed prize of Best Consumer Chatbot at the CogX 2018 Awards. appeared first on Aspect Blogs.

Chatbots 59

Chatbots Finance APIs Self service 59

Global Response

OCTOBER 2, 2023

While there are plenty of companies who fit into the company B category—think Chewy, Southwest Airlines, the Ritz-Carlton, Zappos, Trader Joe’s—there’s plenty of companies who fit into the company A category as well (we won’t name names).

Call Center 62

Call Center Scripts Chatbots outsourcing 62

JivoChat

JULY 14, 2021

Blog posts : long-form blog content can include research, studies, quotes, images, and compelling reports. As building blocks in focused content strategy services, blog posts help increase brand visibility in search results and attract qualified leads into your funnel to interact with your brand—even if they aren’t ready to buy.

Self service 52

Self service Chatbots B2B Customer centricity 52

Eptica

MAY 16, 2018

AI can help reduce workloads within the customer service team, both by providing self-service through websites and chatbots , and by empowering agents with template-based answers that can then be personalized and sent to customers. Consumers want fast, accurate answers – and they aren’t willing to wait. Share this page on: Tweet.

Customer Experience 69

Customer Experience Chatbots Self service CRM 69

SmartAction

FEBRUARY 13, 2024

This could include suggesting similar items or providing updates on new arrivals in their preferred categories. This might mean providing voice updates for visually impaired customers or ensuring your website’s chatbot is compatible with screen readers.

Best practices 64

Best practices Virtual Agent Management Chatbots 64

Totango

AUGUST 23, 2022

Let’s break down how customer journey touchpoints fall into each category. Blog content. Live chat and chatbots. Generally speaking, SaaS business touchpoints can be organized into eight main categories based on the main stages in your customer journey : Awareness. What functions the interaction serves. Video chat.

B2B 118

B2B Journey mapping SaaS Engineering 118

JivoChat

DECEMBER 11, 2022

Select the Category of Your Website. You will need to go to the website builder section and begin by choosing the category of your website. Configuring the free chatbot provided by GoDaddy. For example, if you create a blog section, you can update it daily with new articles. . Pre-built templates. Email marketing tools.

Real estate 75

Real estate Engineering Best practices Analytics 75

bold360 Blog

FEBRUARY 25, 2019

Creating chatbots is a frontier. Chatbots or virtual assistants fall into two categories and your use-case should play a role in deciding between them. It’s about figuring out the best way to build the chatbot to serve the customers.” – Qing Cao. Building a chatbot is fun. Using a prebuilt service.

Chatbots 45

Chatbots APIs Technology Management 45

bold360 Blog

JUNE 2, 2020

We recently caught up with two CXNext Catalyst Award winners from the Outstanding Women in CX category: Dawn Connett and Zhaia Wineinger. Now, the department has all that information available quickly and easily in the chatbot, which can also suggest follow-up questions. We also gave out our first ever CXNext Catalyst Awards.

Transportation 52

Transportation Chatbots Government Customer Experience 52

Eptica

MAY 8, 2019

He has thirty years’ experience in AI research, with a PhD from Carnegie Mellon University and his blog on Sina Weibo has over fifty million followers. The first post covers the difference between bots and chatbots , with the second and third discussing different parts of AI and their impact on CX. Share this page on: Tweet.

Chatbots 55

Chatbots Best practices Education Engineering 55

Eptica

DECEMBER 20, 2017

Based on the topics covered in the Eptica blog that received the most interest, we’ve put together a top 7 posts from across 2017. Chatbots and bots - what they mean for customer experience Chatbots and artificial intelligence were the top CX technology story of 2017. Read all six key conclusions in the post.

Chatbots 48

Chatbots Multichannel Customer centricity Analytics 48

Aspect

JULY 26, 2017

Thanks to BFFs Siri, Alexa, and Cortana, but also the recent strides of Facebook, Microsoft, and others around text-based chatbots, the decades-old technologies involved in building natural language dialog systems are now being discussed in “mainstream” technology circles everywhere. Voicebots vs. Chatbots.

Chatbots 90

Chatbots B2C APIs Technology 90

Mindtouch

NOVEMBER 11, 2019

The winning companies and solutions within each category are selected by the people who actually use them, which is what makes this such welcome news. Or it could be an automated chatbot that quickly and accurately identifies a customer’s issue before handing the interaction off to a live agent.

Customer Experience 48

Customer Experience Chatbots Management Self service 48

InGenius

APRIL 1, 2020

From email marketing to social media engagement and chatbots, there are now so many ways a customer can interact with a business. In this blog, we are going to explore what these different contact center groups are, and help you identify which category you fall in to. The different types of contact center.

Contact Center 62

Contact Center Multichannel Interactive Voice Response Inbound sales 62

Nicereply

NOVEMBER 5, 2019

Here are three categories of tools that you should take advantage of: A Help Center with Advanced Search. Chatbots or Agent Assistants. I completely understand the hesitation to deploy a chatbot. The post Actually, Customer Service IS a Cost-Center… Here’s Why appeared first on Customer Happiness Blog.

Customer Service 96

Customer Service Chatbots Customer Support Enterprise 96

Eptica

MARCH 22, 2017

Author: Pascal Gauvrit Following last week’s blog introducing artificial intelligence (AI) and explaining the difference between bots and chatbots , in my next two posts I want to explore the types of AI and how they can be applied in customer experience. Published on: March 22, 2017. Share this page on: Tweet.

Customer Experience 52

Customer Experience Chatbots Engineering Technology 52

JivoChat

JUNE 29, 2023

In this blog post, we’ll delve into the key strategies that successful E-commerce entrepreneurs and key opinion leaders employ to create an unforgettable brand experience. This can further improve the likelihood of them staying on the website to browse, explore other categories, and eventually become loyal customers.

Analytics 88

Analytics Chatbots Feedback Surveys 88

Eptica

AUGUST 1, 2018

This blog post, part of our series on optimizing CX with Eptica, therefore focuses on how our customer experience platform makes it easier for agents to operate effectively and happily. Categorie(s): Product Best Practice Optimizing CX with Eptica Reducing agent attrition starts with the tools you give them to do their jobs.

Average Handle Time 70

Average Handle Time Best practices APIs Consulting 70

bold360 Blog

OCTOBER 21, 2019

Of course, a chatbot can help here, too. A chatbot is always ready to chat when your customers are. . Earlier we pointed out that chatbots can be used for front-line customer requests, leading to a more positive customer experience with zero wait. But chatbots aren’t just for customers. Stench #3: Inconsistency.

Chatbots 40

Chatbots Benchmark Wait times Contact Center 40

bold360 Blog

OCTOBER 21, 2019

Of course, a chatbot can help here, too. A chatbot is always ready to chat when your customers are. . Earlier we pointed out that chatbots can be used for front-line customer requests, leading to a more positive customer experience with zero wait. But chatbots aren’t just for customers. Stench #3: Inconsistency.

Chatbots 40

Chatbots Benchmark Wait times Contact Center 40