Reporting on Bots – Why It’s as Bad as IVRs Ever Were
MARCH 3, 2023
As a result, it is difficult to gauge the success of a chatbot in interacting with and meeting the needs of customers. To understand this issue, it’s helpful to look back at the history of Interactive Voice Response (IVR) systems. As a result, the same IVR reporting problem exists today with CAI.
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