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Super-Agents Are Real (Blog #2)

Enghouse Interactive

AI Makes It Possible (Blog Series). Blog #2 of 4: Seeking th e Root Cause and Affecting the Right Outcome. It sees 2 people, at a table, can possibly infer their gender, and notes that there is some sound from the image. Understanding Why Transforms the Customer Experience. The Limitations: Data Needs Context.

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Empower Customers With Self-Service Blog #2

Enghouse Interactive

It’s Not an Option – It’s Expected (Blog Series). In our first blog, we explored how customer expectations are rapidly changing and what organizations should consider as part of their Self-Service strategy. Blog #2 of 3: Self-Service puts the Customer Experience in their Hands. Digital literacy is the new normal.

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Video-Enable Your Contact Center to Enhance CX (Blog #2)

Enghouse Interactive

Trends and Realities of Successful Organizations (Blog Series). In our first blog in this series, we explored how successful companies focus on implementing and optimizing the use of new technologies that help improve the customer experience. Blog #2 of 4: It’s NOT just another channel. Video is the new Face-to-Face.

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Cisco Nexus Insights: Proactive Day 2 Operations

Cisco - Contact Center

Today’s complex hybrid cloud environments are often composed of solutions from multiple vendors and spread across multiple locations, making it challenging to smooth out application performance and a… Read more on Cisco Blogs

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Guest Blog: Five Tips to Providing a Five Star Experience

ShepHyken

No one attempts to make a connection and 2. The post Guest Blog: Five Tips to Providing a Five Star Experience appeared first on Shep Hyken. We make decisions out of the ‘feelings we have’ not the facts and figures that are presented to us. Humans crave connection and will stop doing business with you if 1.

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Guest Blog: How to Engage Customers with Your Brand

ShepHyken

Principle #2 Re-engage customers. Dwayne likes drawing connections between different industries and entities while designing his blogs. The post Guest Blog: How to Engage Customers with Your Brand appeared first on Shep Hyken. To make their job easy, businesses opt for a customer engagement platform.

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Shift Left Exhaustion – Part 2: Smart Shift Left

Cisco - Contact Center

Introduction In my previous blog post , we discussed the state of the union for shift left and and how many organizations are not implementing correctly. We need to understand the are… Read more on Cisco Blogs So what now?

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