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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

My Comment: I’ve been studying how different brands are creating successful loyalty programs. This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. One of the trends, “Micro-Targeting,” is about creating a highly personalized program.

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Majoring in Customer Experience

CX Accelerator

It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I then asked them to recommend a college major or field of study. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology. Yael McCue. Erica Mancuso.

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Majoring in Customer Experience

CX Accelerator

It’s with that in mind that I surveyed the CX Accelerator community to gather input on the topic. I then asked them to recommend a college major or field of study. Other fields of study that had more than one representative were computer science, mathematics, engineering, history, and sociology. Yael McCue. Erica Mancuso.

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The Most Effective Communication Channels for Personalized Customer Service

aircall

This way, any representative who deals with them can quickly access this information and personalize the conversation accordingly. . Interestingly, it’s the communication channel least favored by e-commerce consumers, according to our latest industry surveys. . Video Call. SMS Texting. However, with a total of 293.6

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Guest Blog: Which Road Is Your Customer Experience On?

ShepHyken

They benefit from the personal touch, an email complaint will often be dealt with via email only, which can be okay, but consider offering a phone call. Customers who canceled because of price are more likely to come back than those who left because of poor service’ – (Source: Georgia State University Study). ‘70%

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

If you're drowning in data, perhaps you have still not adapted to today's data-rich world. Consumers are adapting their behaviours to the trading of their personal information. 65% admit they risk becoming irrelevant and uncompetitive if they do not leverage data. I admit, a lot has changed.

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How Technology Can Help Humanize Customer Support

TeamSupport

Surveys show that 86 percent of customers are willing to pay more for a better customer experience. To simplify the customer experience, many companies are using big data, chatbots , and AI recommendations. Customers are captured from multiple angles Customers can access all of this data online or through the Nike app.