Genroe

JULY 2, 2018

Iron Mountain doubled NPS survey response rates with two simple changes to their survey invite. First, they changed the email invite “from” name to a real person, not a department. The post [Case Study] Iron Mountain Doubles NPS? Survey Response Rates appeared first on Genroe.

Surveys 66

Surveys Feedback Personalization Best practices 66

Interaction Metrics

DECEMBER 13, 2023

Employees are often skeptical when a workplace diversity survey is introduced, which makes it difficult for DEI programs to flourish. To solve this, here’s our guide to implementing a workplace diversity survey that will give you actionable results and lay the foundation for a successful DEI program.

Surveys 62

Surveys Benchmark Feedback Best practices 62

ProProfs Blog

OCTOBER 30, 2020

I can strike the right balance between my personal and professional life. The answer lies in the return to work survey to gauge employee preparedness to resume work from office. This blog gives you a thorough understanding of: What is a return to the work survey and its importance. When to ask the survey questions?

Surveys 153

Surveys Transportation Government Management 153

Nicereply

FEBRUARY 2, 2024

You want to confirm the success, so you send out a survey to all the attendees. But here’s the catch: those survey questions slyly nudge people towards certain answers. When you’re on the other side attending an event, you get hit with survey questions that seem to be trying to lead you to respond in a particular way.

Surveys 69

Surveys Feedback Education Best practices 69

Beyond Philosophy

JANUARY 31, 2018

But, to understand what factors leverage employee behavior, most organizations have historically relied on satisfaction and engagement surveys, typically conducted through HR. As a result, much of the surveying is about employee happiness, meaningful work, commitment to company goals, and effective effort. Employee life cycle.

Surveys 170

Surveys Enterprise Consulting Consulting 170

ShepHyken

JULY 17, 2023

According to Deloitte’s State of Inclusion survey , nearly 2/3 of workers have experienced bias in the workplace, and 40% experience bias at least once a month. Studies have shown that companies devoted to DEI (diversity, equity, and inclusion) earn 140% more revenue. There is a difference between equality and equity.

Customer Experience 296

Customer Experience Marketing Surveys Personalization 296

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Surveys 203

Surveys Automotive Advertising Enterprise 203

delighted

DECEMBER 3, 2021

Enter survey automation. In this article, we’ll learn more about survey automation, why it’s so important for customer experience success, and how you can implement automation in your CX program today. Two types of survey distribution: Manual vs automated. Two types of survey distribution: Manual vs automated.

Surveys 97

Surveys APIs SaaS Engineering 97

delighted

NOVEMBER 10, 2021

Our latest feature, Translations , aims to help you scale your global customer experience strategy while maintaining a local and even personal connection with every customer and employee. With Translations, you’ll be able to customize survey translations within the Delighted platform. Creating survey translations in Delighted.

Surveys 84

Surveys Feedback Benchmark Metrics 84

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Surveys 83

Surveys Feedback Banking Best practices 83

Integrity Solutions

JULY 22, 2021

Studies from the Sales Executive Council, Gallup Research and Harvard Business Review has shown that employees who have had manager coaching: ? In our survey, firms saying they coached 9 or more hours per manager per week – regardless of coaching effectiveness or quality – realize more than 12.6% The Personal Case for Coaching.

Coaching 106

Coaching Personalization Sales Transportation 106

Nicereply

NOVEMBER 21, 2023

NPS = (% of responses who are promoters) – (% of responses who are detractors) For example, if you received 100 responses back from a recent NPS survey question, where 40 of them responded as Promoters, 30 were Passives and 30 were Detractors, then your NPS calculation would be 40 minus 30, for a score of 10.

Surveys 59

Surveys B2B Feedback Education 59

GetFeedback

APRIL 29, 2019

Text message (SMS) surveys are a great solution for gathering feedback from customers who are on the go. Not only does SMS have a high engagement rate, but according to a study conducted by the University of Michigan , people are more likely to give accurate feedback over text. The Ultimate Guide to Event Surveys.

Surveys 106

Surveys Healthcare Transportation Feedback 106

Genroe

JULY 2, 2018

Iron Mountain doubled NPS survey response rates with two simple changes to their survey invite. First, they changed the email invite “from” name to a real person, not a department. The post [Case Study] Iron Mountain Doubles NPS? Survey Response Rates appeared first on Genroe. Comments Thanks, Adam. by Hans Chr.

Surveys 40

Surveys Feedback Personalization Best practices 40

Beyond Philosophy

AUGUST 21, 2020

My smartphone feels a lot more personal to me than my PC. It also means that you don’t get a representative sample of surveys. So, the owner of a restaurant or other service provider would want to encourage customers to write reviews on their phones by sending them surveys or other mobile prompts.

Transportation 448

Transportation Surveys Consulting Consulting 448

ProProfs Blog

MARCH 27, 2019

The hardest part of creating a customer satisfaction survey isn’t getting your customers to take the survey. Many customers would be willing to attempt any survey you present in front of them. However, whether they’ll complete the survey or leave it midway is something you can’t be sure of. Define Your Survey Goal.

Best practices 84

Best practices Surveys Personalization Customer Support 84

ProProfs Blog

APRIL 5, 2019

In its data-driven marketing survey in 2015, Gartner reported that companies would migrate towards making their decisions based on quantitative data. A study by the Boston Consulting Group showed that companies that followed a data-driven approach to decision making could expect an increase of 20-30% in their earnings. The “why?”

Surveys 122

Surveys Upselling Employee engagement Sales 122

TechSee

DECEMBER 22, 2019

Harvard Business Review conducted a comprehensive survey of call center representatives and classified them into seven different types, according to their personalities and approaches to the job. According to the study, empathetic agents were by far the most common type of rep within the contact center.

Call Center 124

Call Center Personalization Contact Center Self service 124

ProProfs Blog

JULY 20, 2021

That’s where a simple employee satisfaction survey comes to your rescue. This blog gives you a clear insight into an employee satisfaction survey and shows you how to create and share meaningful surveys in minutes. What Is an Employee Satisfaction Survey? There are several reasons to conduct employee satisfaction surveys.

Surveys 109

Surveys Feedback Employee engagement Best practices 109

ShepHyken

AUGUST 4, 2021

This statistic comes straight from the 2021 Achieving Customer Amazement Study we conducted this year. We surveyed more than 1,000 consumers to find out what they loved and hated about customer service. You hope this is the person to help you, but your dreams are shattered when the agent says, “I’m sorry, that’s not my department.”

Customer Support 217

Customer Support Surveys Customer Service Personalization 217

ChurnZero

DECEMBER 18, 2020

Hoping to shed light on the current state of Customer Success and its influence within B2B SaaS organizations, ChurnZero along with ESG and Higher Logic, invited Customer Success leaders to participate in a survey to learn more about the top initiatives and issues facing this function today. Seek to understand that.

Chief Customer Officer 87

Chief Customer Officer Finance SaaS Benchmark 87

ProProfs Blog

JANUARY 18, 2019

Loyalty programs, customer surveys, and engagement have taken a forefront in marketing campaigns. While loyalty programs and engagement can be automated to a certain extent, creating a customer survey requires careful study and effort. Choose the Right Survey Question Types. Make Use of Survey Logic.

Surveys 99

Surveys CRM Marketing Personalization 99

ShepHyken

AUGUST 4, 2021

This statistic comes straight from the 2021 Achieving Customer Amazement Study we conducted this year. We surveyed more than 1,000 consumers to find out what they loved and hated about customer service. You hope this is the person to help you, but your dreams are shattered when the agent says, “I’m sorry, that’s not my department.”

Customer Support 194

Customer Support Surveys Customer Service Personalization 194

GetFeedback

MARCH 11, 2019

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. They’re also great if you need to follow up on a phone call or an in-person interaction. And according to a study conducted by the University of Michigan, people are more likely to give accurate feedback over text.

Best practices 68

Best practices Surveys Wireless Feedback 68

ProProfs Blog

DECEMBER 6, 2019

Studies have shown that nearly 75% of companies are perceived positively by the customers because of this reason. What Is a Real-Time Feedback Survey? What Are the Advantages of a Real-Time Feedback Survey? However, little do they know that survey tools can be a crucial tool in revenue generation.

Feedback 124

Feedback Surveys Benchmark Sales 124

GetFeedback

MAY 13, 2019

The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. Benefits of post-event survey feedback . Email surveys during off-duty hours.

Surveys 107

Surveys Feedback Personalization 107

ProProfs Blog

DECEMBER 14, 2020

That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses.

Surveys 78

Surveys Marketing Enterprise Feedback 78

ProProfs Blog

DECEMBER 14, 2020

That’s when you try out email surveys, and the results are excellent. Research suggests that the average response rate for an email survey is 30% as compared to 18% for a telephonic survey. Given that surveys can provide you with a valuable wealth of insights, leveraging them should be a top priority for businesses.

Surveys 78

Surveys Marketing Enterprise Feedback 78

Joe Rawlinson

MARCH 20, 2022

Ecommerce personalization is the process of tailoring a customer’s online shopping experience to their individual preferences. The Benefits of eCommerce Personalization. When it comes to eCommerce, personalization is key. But what are the specific benefits of eCommerce personalization? Improved Conversion Rates.

Personalization 78

Personalization Advertising Marketing Analytics 78

ProProfs Blog

APRIL 3, 2020

Customer satisfaction surveys are the best way to maintain a constant dialogue with the customer and listen to what they want to say. What is a customer satisfaction survey? The data obtained by these surveys provide useful insights that support decisions. The aim of carrying out a survey is to manage customer satisfaction.

Surveys 103

Surveys Feedback APIs Customer Support 103

GetFeedback

AUGUST 3, 2018

However, most are stuck using outdated feedback methods (think receipt questionnaires and kiosk surveys) designed to collect mass feedback rather than reveal key customer experience issues. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Why point-of-sale surveys don’t always work.

Surveys 79

Surveys Sales Feedback Personalization 79

VocalCom

JANUARY 22, 2018

For many companies, personalization remains a top priority in this new year. Many brands are achieving this goal by offering stronger service and personalized content through artificial intelligence and geolocation. Here are five ways personalization impacts customers’ purchasing habits and drives sales success. They spend more.

Personalization 90

Personalization Sales Contact center software Upselling 90

CCNG

NOVEMBER 9, 2022

Moreover, studies show they also have higher self-esteem, are more empathic to others, [and are] more trusting and cooperative"—all essential attributes of a stable and productive workforce. A 2021 Gallup survey found that a mere 23% of U.S. Engage employees continuously via coaching, polls, surveys and informal check-ins.

Gamification 195

Gamification Customer Experience CCNG Employee engagement 195

ShepHyken

JUNE 14, 2021

Why Brands Must Embrace Personalization Before It’s Too Late by Katrina Wong. AdAge) Personalization is now table stakes, and according to a new study by Twilio Segment of 3,000 businesses and consumers, 75% of businesses feel the same. My Comment: Personalization continues to be a hot topic. Forget Brand Loyalty.

Customer Service 236

Customer Service Customer retention Personalization Surveys 236

ProProfs Blog

MARCH 29, 2019

Surveys have long established their place as the best customer engagement tool available to companies. And as such every company sends out feedback and satisfaction surveys to all their customers. Be it for a new product launch or an after sales survey, on an average a customer partakes in at least 20 surveys initiated by a company.

Surveys 83

Surveys Feedback Sales Personalization 83

delighted

MARCH 28, 2024

With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. As soon as you add at least two questions to your survey, Delighted’s AI Recommended Questions will suggest three other questions for you to consider.

Surveys 64

Surveys Feedback Personalization Management 64