Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Big Data & Analytics for Retail Summit : June 6-7, Chicago, IL. In 2018 we’re introducing our new look as Customer Contact Week.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

NobelBiz

DECEMBER 19, 2023

Discover tried-and-tested techniques to navigate challenging conversations in the customer service and contact center arena. These data can be organized and analyzed to help better understand what’s happening in the call center . All enabled by NobelBiz leading contact center technology.

Call Center 105

Call Center Management Wait times Contact Center 105

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it. Erica Mancuso. Infographic Courtesy of Erica Marois.

Customer Experience 182

Customer Experience Journey mapping Entertainment Engineering 182

Fonolo

AUGUST 30, 2018

In particular, AI is having a noteworthy impact on the contact center industry, a space that represents the front line and links businesses with customers. What Can Contact Centers Expect from AI? Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance.

Customer Experience 73

Customer Experience Contact Center Big data Chatbots 73

VocalCom

JULY 2, 2020

The necessary acceleration of contact centers’ digitalization will bring to the fore the crucial value of the human touch. Digitalization is quickly sweeping through contact centers. However, this does not mean that agents will totally disappear from contact centers.

Contact Center 62

Contact Center Self service Chatbots Virtual Agent 62

Fonolo

SEPTEMBER 12, 2018

In particular, AI is having a noteworthy impact on the contact center industry, a space that represents the front line and links businesses with customers. What Can Contact Centers Expect from AI? Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance.

Contact Center 59

Contact Center Big data Chatbots Education 59

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). Who should attend: VPs & Directors of Contact Centers. Successful Cases Studies.

Customer Service 89

Customer Service Banking Contact Center Call Center 89

ShepHyken

JUNE 30, 2017

Managing big data, providing efficient customer service, streamlining the process and enhancing user experience are some of the benefits that artificial intelligence has provided humans with. By combining the two worlds, we can now see major advancements in the field of customer service, education, fitness, communication and much more.

Government 227

Government Technology Benchmark call center software 227

Clarabridge

OCTOBER 3, 2017

He told me that the average contact center agent interacts with more than 20 systems on a daily basis. Your brand, your customers’ loyalty, and your contact center team’s sanity rely on it. Integration, scale, data, and adoption. Customer Experience Management is a Big Data Problem. Seriously?!

Customer Experience 45

Customer Experience Big data Contact Center Customer Care 45

The Northridge Group

MARCH 8, 2024

So, she opted for a job in education, counseling students. “It But salaries in education are often lower, and Shereen knew she wanted more. “I I’ve learned to not psych myself out and not try those things that I think might work because I’m afraid of getting in trouble. I’m not going to get in trouble,” Shereen explains.

Consulting 135

Consulting Consulting Telecommunications Advertising 135

Fonolo

SEPTEMBER 20, 2018

A simple way to get the ball rolling on educating others about the positive side to AI is by pointing towards its history and origin. To this end contact center solution specialist Fonolo have partnered with GTACC for a one-hour webinar to explore the impacts of AI on customer support, service and experience. Plus so Much More!

Education 65

Education Contact Center Government contact center solutions 65

Fonolo

SEPTEMBER 11, 2018

Then consider that there are forces pushing the other way as well, namely: More transactions moving online (ecommerce is still only 10% of total retail); and new categories ramping up (tele-health, education, and government services). Who should attend: VPs & Directors of Contact Centers. Successful Cases Studies.

Customer Service 52

Customer Service Banking Contact Center Call Center 52

Fonolo

SEPTEMBER 12, 2018

Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

Fonolo

SEPTEMBER 18, 2018

Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Contact Center 65

Contact Center Advertising Big data Call Center 65

Fonolo

SEPTEMBER 13, 2018

Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Contact Channel Performance. As a business technologist specializing in Intelligent Automation, Kevin has innovated at RBC, adding value for contact centers with unique perspectives on global development, big data design thinking, and delivery.

Multichannel 83

Multichannel Big data Contact Center Call Center 83

Callminer

JULY 15, 2019

We are mirroring these events broadcast in US and UK friendly time zones, like a 3-day long concert, with themes each day highlighting: Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Tuesday, July 23rd Agent Performance and Contact Center Efficiency. Thursday, July 25th Customer Experience.

Contact Center 28

Contact Center Telecommunications Analytics Employee engagement 28

Enghouse Interactive

JULY 10, 2018

Self-service tools have removed many simple requests from the contact center resulting in agents having to deal with a higher volume of complex requests. Investing in education and proper staff training will empower your employees and provide them with clear access to the information needed.

Self service 40

Self service CRM Contact Center Analytics 40

Natalie Petouhof

MAY 11, 2016

sensors, smart ‘things’, device to purchase, artificial intelligence). • Data to Decisions – Using data to make informed business decisions.

Big data 40

Big data CRM Analytics Enterprise 40

Balto

SEPTEMBER 12, 2023

According to recent research by NTT Data, up to 80% of financial institutions believe that AI can give them a competitive advantage now and in the future. However, Collecting data about your customers should be done in a way that ensures the proper handling and securing of this data.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

Natalie Petouhof

MAY 27, 2016

Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming.

CRM 40

CRM Automotive Analytics Big data 40

Call Center Pros

SEPTEMBER 10, 2018

Today, with big data and artificial intelligence, one might think that technology is the key to reaching the customers. The success of any business depends on its capacity to understand the desires and necessities of its customers.

Feedback 60

Feedback Big data Sales Surveys 60

COPC

SEPTEMBER 3, 2019

Being an internet-based company, we instinctively started to think about how we could use new technologies and big data to overcome the obstacles we were finding in our service delivery. We eventually want to enhance mass financial education for consumers in China and help more people enjoy better, equitable service.

industry standards 40

industry standards Enterprise Technology Self service 40

SmartKarrot

FEBRUARY 7, 2022

It provides a learning management system to enterprises, training organizations, and higher educational institutes. . The contact centers of AirCall help businesses to contact their customers via voice calls. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams.

SaaS 10

SaaS Real estate B2B Enterprise 10

Comm100

FEBRUARY 16, 2018

That is why reducing customer effort was voted the number one priority for contact centers in 2018. This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40