Natalie Petouhof

MAY 27, 2016

Tweet If you are wondering what I have been up to lately, I thought I would put all the research I have published into one place. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content! The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming.

CRM 40

CRM Automotive Analytics Big data 40

Balto

SEPTEMBER 12, 2023

According to recent research by NTT Data, up to 80% of financial institutions believe that AI can give them a competitive advantage now and in the future. However, Collecting data about your customers should be done in a way that ensures the proper handling and securing of this data.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it. Erica Mancuso. . Eric Engwall.

Customer Experience 320

Customer Experience Journey mapping Entertainment Engineering 320

CX Accelerator

FEBRUARY 2, 2020

I first wanted to understand a bit about the educational background of CX professionals and gain insight into their individual journeys to careers in CX. Especially when you consider that to gain buy-in from executives for CX initiatives, there must be data to support it. Erica Mancuso. . Eric Engwall.

Customer Experience 182

Customer Experience Journey mapping Entertainment Engineering 182

Fonolo

SEPTEMBER 12, 2018

Step 2: Create a “Customer Experience Map”. This step, similar to a customer journey map, is vital as it vividly points out consumer touch points that can establish a personal connection between the company and the customer. Who should attend: VPs & Directors of Contact Centers. Successful Cases Studies.

Customer Experience 73

Customer Experience Management Journey mapping Construction 73

Comm100

FEBRUARY 16, 2018

That is why reducing customer effort was voted the number one priority for contact centers in 2018. This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018.

Customer Service 40

Customer Service Chatbots Journey mapping Multichannel 40