SmartKarrot

MARCH 20, 2023

Customer Success Manager, you’ll control the strategic and enterprise accounts’ post-sales customer experiences, including onboarding, product adoption, customer relationships & advocacy, renewal/expansion, and so on. Along with the sales team, secure possibilities for customer renewal and growth. in case of SLA breakers).

Upselling 19

Upselling Enterprise Technical Support Finance 19

Global Response

JANUARY 31, 2024

The Telemarketing Sales Rule (TSR): Call centers must provide accurate information to their customers regarding the goods and services they provide. What’s more, it allows them to strategically upsell and cross-sell while fully remaining in line with U.S. business practices and consumer protection standards.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Education Services Group

JUNE 9, 2022

If you’ve ever been in Sales or been in a position to observe Sales Reps…let’s chat for a second. Or even better, how many times have those same Sales Reps been asked to review their pipeline and report their sales forecast to management? I don’t want any of the above to come across as accusatory.

Finance 52

Finance Sales CRM Consulting 52

SmartKarrot

JULY 27, 2022

Collaborate across business units and the team to institute, manage, execute, and enhance a best practice customer success program and account-level strategic plans. Identify upsell initiatives with additional product offerings that can be handed over to the sales team.

Engineering 19

Engineering Finance Best practices Upselling 19

SmartKarrot

JUNE 2, 2022

Scale the Customer Success department against business needs through hiring, cultivating leaders, installing best practices, and reinventing processes as we grow. Work collaboratively with other senior executives and departments across the company, including Product, Engineering, Sales, Finance, and others.

Best practices 19

Best practices Finance Upselling Enterprise 19

SmartKarrot

JANUARY 28, 2022

Partner with the Sales organization to uncover and capitalize on upsell and expansion opportunities. Protect the company growth by minimizing churn and finding upsell opportunities. Proactively collaborate with product, Sales, and Marketing teams to serve as the voice of the customer.

Upselling 19

Upselling CRM Finance Benchmark 19

SmartKarrot

NOVEMBER 2, 2022

Be the voice of the customer, driving proactive cross-functional alignment and collaboration internally with key stakeholders in Sales, Product, Engineering, and Finance. Drive upsell/cross-sell opportunities with existing accounts for incremental client growth.

Finance 19

Finance Accountability Upselling Consulting 19

SmartKarrot

OCTOBER 21, 2022

Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers. Align with Sales on expansion and retention strategies and processes. Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc.

Finance 19

Finance Upselling Coaching Engineering 19

Amity

DECEMBER 14, 2016

Others manage subscriptions, software usage, renewals, upsells and other parts of the sales process. This is our most advanced product available , and we serve customers across many different industries, from finance to technology startups and everything in between. Some teams are responsible for onboarding and training.

Management 84

Management Finance Enterprise Accountability 84

SmartKarrot

MAY 23, 2022

Role: Director of Customer Success – North America Location: New York, NY, US (On-site) Organization: Leapsome As a Director of Customer Success, you will establish the best customer experience across the customer journey with onboarding, support, account management and upselling and turn the customers into advocates.

Finance 19

Finance Upselling Consulting Consulting 19

SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Educate advertisers on Criteo’s Management Center functionality and best practices, partner with the product teams to deliver feedback to enhance and evolve Criteo’s platform. Apply here: [link] Role: Sr.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

DECEMBER 3, 2021

Continue to drive a company-wide culture of CS, working with Sales, Finance, Product (to influence roadmap), and Marketing to maximize resources available to the team. Identify commercial development opportunities by analyzing customer strategies to increase sales, reduce costs and maximize the efficiency of in-store operations.

Customer advocacy 19

Customer advocacy Technical Support Education Finance 19

SmartKarrot

MARCH 9, 2022

Participating and guiding your team to grow revenue through cross-sell and up-sell, feeding leads back into the sales team. Understand and provide knowledge of the Condeco system and products, including configuration, infrastructure, best practices, and functionality. Increasing renewal rates and minimizing churn.

Finance 19

Finance Government Upselling Accountability 19

SmartKarrot

NOVEMBER 10, 2021

Know customer problems and KPIs and guide the customer to the best platform use. Identify opportunities to grow business with the customers and engage the sales team with the process. Ensure revenue growth in line with Net & Gross Revenue Retention targets, with direct responsibility for cross and upsell.

Finance 19

Finance Upselling Accountability Engineering 19

SmartKarrot

JUNE 18, 2021

Adopt, help manage customer success best practices and methodologies for successful engagements throughout the customer lifecycle. Work directly with sales leadership to support customer expansion. Establish upsell and cross-sell playbooks to expand Canary footprint within the customer base.

Strategic Value 10

Strategic Value Finance Best practices Upselling 10

SmartKarrot

JUNE 1, 2021

Collaborating with Sales and Marketing teams to drive growth. Identify and document regional best practices while also sharing global best practices across several functional domains. Maintains a deep understanding of the products and practices to serve as a point person for the accounts.

Best practices 10

Best practices Finance Benchmark Upselling 10

SmartKarrot

JANUARY 6, 2021

Provide customer insights based on a solid understanding of the best methodologies for architecture, implementation, adoption & migrations of solutions. Get alignment with ELT, Sales, Marketing, Product, and Finance around Customer Success strategy and execution. Apply here: [link].

Upselling 10

Upselling Accountability Best practices Finance 10

SmartKarrot

NOVEMBER 23, 2020

This individual is supposed to aid the Finance and Sales unit, in addition to revising and reporting renewal opportunities. Additionally, if you are having some previous experience either in the departments of sales administration and customer service, that assures you to walk through the long run. Soft Skills.

SaaS 10

SaaS B2B Management Finance 10

SmartKarrot

FEBRUARY 17, 2021

Establish a relationship with key ecosystem partners and build joint upsell opportunities. Serve as a customer advocate internally while effectively collaborating with internal teams including product management, sales, design, QA, and engineering. Coordinate finance and billing on behalf of customers. Apply here: [link].

Enterprise 10

Enterprise Technical Support Finance Upselling 10

SmartKarrot

JULY 28, 2021

Create best practices at scale to leverage Churnzero, Salesforce and other existing tools that will allow the business to better assess risk and opportunity as well as ensure a streamlined customer experience. Collaborate cross-team with Sales, Marketing, and Product to streamline workflows and create a seamless customer experience.

Finance 10

Finance Accountability Upselling SaaS 10

SmartKarrot

JUNE 29, 2020

Apply here: [link] Role: Customer Success Manager Location: Boston, Chicago, US Organization: Seismic As a Customer Success Manager, you will have to drive product adoption, highlight best practices and ensure client retention. The CSM is the owner of the entire client relationship post-sales. Apply here: [link].

Technical Support 10

Technical Support Finance Upselling Accountability 10

SmartKarrot

JANUARY 22, 2021

Coordinate with the Marketing, Expand the Sales teams to shape campaign design to drive intended outcomes; iteratively refine campaigns to drive continued progress. Providing industry best practices to technical and business users. Work to identify and/or develop upsell opportunities. Provide customer demos and training.

Finance 10

Finance Upselling Engineering Best practices 10

SmartKarrot

APRIL 21, 2023

In other words, expansion revenue is generated from upselling or cross-selling to existing customers. By tracking and analyzing sales data, companies can identify which products and services are popular with their customers, which marketing campaigns are effective, and what factors influence purchasing decisions.

CRM 10

CRM Metrics Analytics Sales 10

SmartKarrot

FEBRUARY 24, 2021

Represent the voice of the customer to inform the sales process and product roadmap. Partner with the extended ecosystem within Checkr – Technical Account Management, Professional Services, Product Management, R&D, Finance and other departments to ensure cross-functional collaboration on meeting/exceeding customer expectations.

Customer advocacy 10

Customer advocacy Finance Upselling Accountability 10

SmartKarrot

FEBRUARY 9, 2022

The worst part is that while product, sales, marketing, and engineering have a vote to increase their respective budgets, resulting in enhanced revenue or engagement, customer success depends on financial metrics like revenue per CSM or customers per CSM. This hiring comes with some costs. This can be considered while pitching for a budget.

Chief Customer Officer 10

Chief Customer Officer Upselling Benchmark Metrics 10

SmartKarrot

JULY 6, 2022

Try to search for a good finance business partner. To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Like what you are reading? Sign up for our newsletter.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

NobelBiz

JULY 25, 2023

According to CMSWIRE – “ Call center analytics can help companies make the changes needed to be successful, respond to customers’ needs, improve customer satisfaction, and grow sales”. Keyword Spotting: Identifies recurrent words or phrases that might indicate common issues, product mentions, or potential sales opportunities.

Analytics 98

Analytics Call Center Scripts Contact center software 98

Cincom

MAY 8, 2024

Cincom’s CPQ platform is purpose-built to help complex manufacturers simplify quoting and empower sales teams. Guides sales reps through allowed configurations. Together, these tools arm sales teams with constantly up-to-date, accurate product knowledge that cuts quote times from days or weeks to minutes.

Engineering 52

Engineering CRM Sales Enterprise 52

SharpenCX

MAY 16, 2022

The communications can include a mix of sales inquiries, changes to orders, questions about billing, complaints about your product and more. 7 Best Practices for Running an Effective Outbound Contact Center. Let’s explore best practices for helping your agents experience successful calls and provide a memorable experience.

Contact Center 67

Contact Center Scripts Call Center call center software 67

CustomerSuccessBox

JULY 19, 2022

There is no structured repository to consolidate, manage, and access best practices. In contrast, a framework covers all the best practices & fundamentals that should be present in all B2B SaaS businesses. You can use data to determine the best time to push upsells to your customers. Time to Value.

Upselling 52

Upselling SaaS Best practices B2B 52

ChurnZero

MARCH 22, 2019

This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. I will say that, I think the market is changing a lot, and we’re slowly moving away from an era where new sales dominated the conversation to one where CS will.

Customer retention 61

Customer retention Upselling SaaS Customer centricity 61

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. .

Best practices 64

Best practices Customer centricity Enterprise Finance 64

Totango

NOVEMBER 19, 2019

Enterprises invest time and money delivering value to customers, and ROI returns often come in the form of recurring revenue from renewals and upsells. ROI is now an outcome of the customer experience, and the best way to boost customer success ROI is to streamline those efforts using targeted best practices. .

Best practices 48

Best practices Customer centricity Enterprise Finance 48

Amity

FEBRUARY 21, 2018

In short, Customer Success as a business unit is responsible for managing the customer after the initial sale. This is the never-ending mission of CSMs, managing accounts from onboarding, through adoption, to renewal or upselling/cross-selling, and repeat. From Marketing/Sales. From Success.

Upselling 77

Upselling Sales Finance Analytics 77

SmartKarrot

JUNE 8, 2022

Be the customer’s single point of contact throughout the entire customer life cycle (sales, implementation, adoption, proficiency, expansion, renewal). Advocate for the customer by working closely with professional services, product management, customer support and sales teams. Apply here: [link].

Finance 19

Finance Upselling Accountability Best practices 19

Voxjar

MARCH 10, 2020

High-level KPIs may focus on the overall performance of the enterprise, while low-level KPIs may focus on processes in departments such as sales, marketing or, you guessed it , the call center. While the objective of most companies is earnings, not all KPI metrics are related directly to a company’s finances.

Metrics 52

Metrics Customer Service Call Center Customer retention 52

SmartKarrot

DECEMBER 5, 2022

The traditional system provides historic data on your finances. In today’s swiftly growing and changing economics, the traditional method of finance tabs are not enough. Enterprises can use augmented intelligence to monitor their finances and provide warnings and real-time suggestions for effectively utilizing them. Final Words.

Accountability 19

Accountability Management Finance Analytics 19