Taylor Reach Group

APRIL 25, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. With that, here are some of the events taking place in May 2018 (in chronological order) with direct links to each event: CX 18 - May 1-4, Nashville, TN.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

TechSee

JUNE 16, 2022

This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Tom Hinds, SVP Customer Engagement at Advocate Aurora Health. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

Call Journey

JUNE 23, 2019

It’s a busy month of June for Call Journey, the leading pioneer in Conversation Analytics, as it takes part in another headliner contact center event of the year. This time, the team heads to the city of lights, Las Vegas, for the 20th anniversary of Customer Contact Week (CCW), the world’s largest customer contact event!

Engineering 40

Engineering Analytics Upselling Scripts 40

Dialer 360

DECEMBER 15, 2021

In addition, customers work with high motivation because they get a break when they want and restart their work with motivation. On the other hand, companies save their money on team-building events, communicate with customers efficiently, collaborate with clients’ profiles as well as project updates in real-time. Conclusion.

Best practices 26

Best practices Call Center Government Customer centricity 26

Dialer 360

DECEMBER 15, 2021

In addition, customers work with high motivation because they get a break when they want and restart their work with motivation. On the other hand, companies save their money on team-building events, communicate with customers efficiently, collaborate with clients’ profiles as well as project updates in real-time. Conclusion.

Best practices 26

Best practices Call Center Government Customer centricity 26

Hodusoft

AUGUST 21, 2023

The event is scheduled to take place from 25 th August to 27 th August 23 at Hitex, Hyderabad. This esteemed event is a perfect platform for HoduSoft to exhibit its cutting-edge communication solutions and showcase its commitment to innovation.

Contact center software 52

Contact center software contact center solutions Interactive Voice Response Customer centricity 52

C3Centricity

JANUARY 30, 2024

Let’s look at these in more detail, using recent examples to demonstrate best practices: Correcting Mistakes: Netflix : Netflix is known for actively monitoring customer complaints and using advanced data analytics to identify and correct issues. Customers expect you to put things right.

Feedback 118

Feedback Best practices Customer retention Analytics 118

Hodusoft

JULY 2, 2024

Recognizing this shift, HoduSoft recently hosted an insightful webinar on “ Designing Competitive Customer Experiences in Insurance.” ” The event brought together Subject Matter Experts, Mr. Vasant Gohil (Business Development at HoduSoft- Southern & West Africa) and Dr. Ruth B.

Agent burnout 52

Agent burnout Customer Experience Abandon rate Average Handle Time 52

Spearline

APRIL 29, 2021

As a primary contact, the CE Manager provides guidance on best practices, assists you with the reporting and analytics that identify issues and trends, and help you address key pain points. "Our " Customers never have to fear about lengthy troubleshooting times or unresolved issues spreading like wildfire.

Management 95

Management Telecommunications Customer centricity Analytics 95

Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Would you like to be considered for this exclusive event?

Customer centricity 49

Customer centricity Best practices Enterprise 49

Totango

APRIL 25, 2019

Leaders of customer success convened at beautiful Carneros Resort in Napa Valley last week for Totango’s inaugural invite-only Global Executive Forum, the first event of its 2019 Customer Success Summit Conference. . The event was top-notch (hats-off to all those involved with planning the details behind executing the event).

Customer centricity 54

Customer centricity Entertainment Enterprise Best practices 54

ClientSuccess

NOVEMBER 24, 2021

Over the past few weeks, we’ve been exploring some of the different types of customer marketing initiatives that CSMs can own to deliver fantastic customer experiences. Today, we’re going to take a look at a fourth customer marketing initiative: engagement. Networking events. Customer advisory board.

Marketing 52

Marketing Customer advocacy Customer centricity Best practices 52

ChurnZero

JULY 2, 2020

SaaS organizations aspire to be it, but many don’t know how to transform this highly touted phrase into a practical application. The challenges to becoming a customer-centric company are not easy to overcome alone. It takes a village to raise a customer-centric company. Bring them closer to client experiences.

Chief Customer Officer 98

Chief Customer Officer Customer centricity Best practices Metrics 98

CSM Magazine

MAY 2, 2020

Is customer-centricity still the key? Get a head start on the future of CX in the latest Reuters Events webinar, featuring best practices and strategic advice from Master Card and Sure Petcare (15:00pm 7th May GMT). But which of these changes are here to stay and what does the new normal look like?

Customer Service 52

Customer Service Customer centricity Management Best practices 52

Totango

SEPTEMBER 24, 2018

Customer Success for the Enterprise, held on September 18th in NYC was an exciting chance for Customer Success leaders from around the world to exchange their innovative ideas in this ever-changing space. . Read on to find out how you can apply these to your own Customer Success strategy. Customer-Centricity is Key.

Chief Customer Officer 50

Chief Customer Officer Customer centricity Best practices Enterprise 50

Eptica

OCTOBER 9, 2019

Author: Pauline Ashenden - Marketing Manager We’re now partway through National Customer Service Week (NCSW) , which runs from the 7 th -11 th October. This annual global event is the perfect opportunity to emphasize the importance of customer service to the bottom line. Share this page on: Tweet.

Customer Service 60

Customer Service Customer centricity Multichannel Contact Center 60

Totango

NOVEMBER 22, 2017

We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

SaaS 85

SaaS Customer centricity Best practices Enterprise 85

CX Global Media

JULY 8, 2019

The Expert Sessions are part of the CCVS event and can then be accessed on-demand whenever you need it. Now, Lance leads B2B and B2C customer care, global CX and insights, engagement, and customer-centric culture transformation organization-wide. OPENING SESSION – How to Hire Right in Contact Centers.

Contact Center 120

Contact Center Education Coaching B2B 120

CSM Magazine

OCTOBER 18, 2022

Alongside product, the company has a robust support community that organisations can tap into, including the success centr e , champions network , larger forums, and monthly user events to connect and share best practices. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service SaaS Customer centricity Analytics 52

CSM Magazine

OCTOBER 18, 2022

Alongside product, the company has a robust support community that organisations can tap into, including the success centr e , champions network , larger forums, and monthly user events to connect and share best practices. About Calabrio. Calabrio is a trusted ally to leading brands.

Customer Service 52

Customer Service SaaS Customer centricity Analytics 52

Eptica

MARCH 11, 2020

Author: Pauline Ashenden - Marketing Manager Last week’s Institute of Customer Service (ICS) Conference provided the perfect opportunity to bring the industry together to share best practice, highlight strengths and look to the future. The impact of worsening UK customer satisfaction.

Customer Service 72

Customer Service Best practices Customer centricity Marketing 72

Callminer

JULY 23, 2019

Providing accurate, real-time, and consistent feedback plays an important role in employee engagement , which in turn improves employee satisfaction and motivates agents to provide excellent customer service. Create a customer-centric culture through a positive work environment and employee training. dealer network.

Best practices 140

Best practices Feedback Call Center Coaching 140

delighted

JULY 22, 2024

Slack Did you know that 84% of businesses that invest in customer experience and a customer-centric culture see an increase in revenue? One of the best ways to foster a customer-centric culture at your company is by sharing customer feedback widely with your team. The easiest way to do that?

Surveys 59

Surveys Feedback Customer centricity APIs 59

Education Services Group

OCTOBER 15, 2020

Chae Stewart, Digital Customer Success Manager. Attending the virtual BIG RYG event was easily a highlight of my year. So, I asked members of the ESG team to share what stood out to them. Conversations & Product Engagement Score. There was even a debate session, which managed to be both hilarious and informative.

Best practices 105

Best practices industry standards Customer centricity Sales 105

Talkdesk

FEBRUARY 5, 2020

Have you or a colleague been responsible for a substantial change in customer experience in your organization? Do you use Talkdesk technology to drive the strategy for customer-centricity? If so, apply today for the CX Innovators Awards!

Contact Center 56

Contact Center Cloud contact Customer centricity Best practices 56

ChurnZero

MARCH 3, 2020

SaaStr is the largest community of SaaS executives, founders, and entrepreneurs in the world and they are brought together at their flagship event – SaaStr Annual. ChurnZero is proud to be a Gold sponsor of the event. Leading Customer Success Summit 2020 Date: April 8, 2020 Location: Portland, OR.

SaaS 72

SaaS Chief Customer Officer Best practices B2B 72

PeopleMetrics

JULY 17, 2015

unless you’re busy), let’s go over a few customer centricity best practices we can glean from the event. Work to manage and deliver on customer expectations. In terms of your customer centricity strategy , consider if you'd like people to unite around customer satisfaction or frustration.

Customer Experience 83

Customer Experience Customer centricity Entertainment Best practices 83

Totango

DECEMBER 16, 2020

Out-of-the-box templates automate the process of defining measurable customer goals, establishing key performance indicators, promoting best practices and tracking performance. AI can also help you improve customer retention by automating the detection of churn risk warning signs.

Journey mapping 72

Journey mapping Best practices Accountability Big data 72

bold360 Blog

FEBRUARY 13, 2020

I’ve just returned from Nashville where LogMeIn was a sponsor at Customer Contact Week – a multi-day event focused on customer-centric best practices and transformative ideas in service. Challenges to be met – walls to be climbed.

Best practices 52

Best practices Customer centricity Education Customer Service 52

Education Services Group

JULY 5, 2022

Some attendees undoubtedly left the event with a brain full of great pieces of advice to take back to their teams to implement ASAP, while others may have walked away with their minds spinning with more questions than answers ( we’ve all been there! Customer centricity needs to be a cross-departmental philosophy.

SaaS 52

SaaS Customer centricity Best practices Upselling 52

The Petrova Experience

OCTOBER 8, 2020

As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020.

Customer Experience 108

Customer Experience Government Self service Healthcare 108

Taylor Reach Group

MAY 24, 2018

Whether you’re interested in speaking, exhibiting or simply attending these events, we wanted to keep everybody informed on the upcoming Contact Center and CX Events. Learn from industry experts and your peers in almost 80 different sessions during this exciting event. Customer Contact – Europe: June 11-13, Dublin, Ireland.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

JustCall

MARCH 8, 2023

With her expertise in employee and customer understanding, retention, satisfaction, engagement, and experience design, Annette is helping companies across the globe deliver better experiences for all their stakeholders. Sue Duris is a customer experience and marketing leader with over 20 years of experience in the B2B sector.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. The Customer Success Buzz at CCO. Organizations are finally recognizing they cannot afford to ignore their most important asset—their customer.

Chief Customer Officer 55

Chief Customer Officer Customer centricity Best practices Customer retention 55

Noble Systems

DECEMBER 4, 2019

To capture everything that customers say about your company, regardless who they are talking to or what channel they are communicating on, requires a systematic approach. It also requires an all-employee effort and a customer-centric culture from the top down. Gamification Also Rewards Customers for Their Feedback.

Feedback 80

Feedback Gamification Analytics Customer centricity 80

Totango

NOVEMBER 22, 2017

We’re going to bring the best and the brightest from the field to share latest trends in strategy and innovation so you and your organization can make the BIGGEST IMPACT possible in customer adoption, retention and overall customer engagement.

SaaS 48

SaaS Customer centricity Best practices Enterprise 48