CustomerSuccessBox

DECEMBER 6, 2021

In this blog, we bring you to a few of those Customer Success leaders, our very own mentors, and popularly known influencers. He is a world-renowned Customer Success growth expert, consultant, and thought leader, Lincoln is one of those celebrated earliest evangelists for Customer Success. Lincoln Murphy. Rick Adams.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Amity

APRIL 25, 2016

Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. The Glide Consulting Blog. Director of Customer Success Education - CSM Practice.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

C3Centricity

JUNE 2, 2021

It’s a guest post from the highly respected global experts on customer centricity, Alan Hale of Chicago. Look at ERP (Enterprise Resource Planning) systems that can cost millions upfront over the first few years with consultants and implementation. I have been privy to many research and consulting proposals.

B2B 78

B2B B2C Marketing Consulting 78

ChurnZero

NOVEMBER 27, 2019

Top Five Customer SuccessCon Berkeley 2019 Takeaways. Last week ChurnZero sponsored Customer SuccessCon 2019 in Berkley, CA. The Customer SuccessCon event series provides an intimate setting to learn, share best practices and speak freely and openly about the current state of Customer Success. .

Chief Customer Officer 75

Chief Customer Officer SaaS Metrics Education 75

Callminer

FEBRUARY 21, 2018

One common mistake I see from call centers that I have consulted with over the last year is…”. Peter Abah is the Head of Customer Support at Hotels.ng. He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. Peter Abah. Peter currently works at Hotels.ng

call center software 210

call center software Call Center Contact Center Analytics 210

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

SmartKarrot

JANUARY 5, 2022

So, without further ado, here’s SmartKarrot’s Top 50 Customer Success Influencers for 2022 (presented in no particular order). Widely acclaimed as a foremost expert to have pioneered and popularized customer success, Lincoln is a customer-centric growth mastermind. Lincoln Murphy. Peter Armaly. Jay Nathan. Andrew Marks.

Chief Customer Officer 23

Chief Customer Officer Coaching SaaS B2B 23

SmartKarrot

JANUARY 5, 2021

Without further ado, here is presenting to you our Top 50 Customer Success Influencers for 2021. Proclaimed as the Customer Success growth expert, consultant, and thought leader, Lincoln is a customer-centric growth mastermind. Additionally, he serves as the Chief Customer Officer at Higher Logic.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

REVE Chat Blog

FEBRUARY 12, 2020

The approach they need to follow should be a combination of cost efficient as well as improved customer experience. Here are some best practices for the banks to follow to deliver personalized services: Put your customers first – Customer service is given the highest priority in banks.

Banking 76

Banking Customer Experience Chatbots Big data 76

SmartKarrot

APRIL 26, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, OR, US Organization: Lytics As a Customer Success Manager, you will build relationships with assigned customers, help guide their planning and product usage, and continually delight them with a positive, customer-centric attitude.

Enterprise 10

Enterprise Benchmark Accountability Metrics 10

SmartKarrot

NOVEMBER 20, 2020

Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10

ChurnZero

NOVEMBER 22, 2019

Speaker Bio: Emilia D’Anzica is a Customer Success and Account Management Growth Consultant and Partner at Winning by Design. With deep expertise in scaling organizations, she works with companies globally to build programs that are customer-centric and scalable.

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

Kapta Customer Success

JANUARY 31, 2018

A CX Consulting. We sat down to talk about Customer Success, Key Account Management, and how to drive real success with your most important clients. In this interview, you will learn: How to build proactive Customer Success Plans. Why it’s important for Customer Success teams to be prescriptive with their clients.

Accountability 45

Accountability SaaS Consulting Consulting 45

SmartKarrot

JUNE 11, 2021

Helmed by industry CS leaders such as Todd Eby, James Scott, Andrew Marks, and Aaron Thompson, SuccessCoaching offers multiple workshops and online training programs for customer success professionals. The course is led by trainers who have 60+ years of combined experience in the customer success space. For course details, click here.

Best practices 22

Best practices SaaS Accountability Education 22

SmartKarrot

JUNE 10, 2020

This is one of the most followed blogs on Customer Success. He is a leading CS consultant, keynote speaker and an author. Follow him to enhance your knowledge especially on Customer Success, Customer Experience and Customer-centric business. #2 4 Chief Customer Officer Council. 2 The Success League.

Chief Customer Officer 10

Chief Customer Officer Coaching Customer centricity SaaS 10

ChurnZero

NOVEMBER 15, 2019

Speaker Bio: Emilia D’Anzica is a Customer Success and Account Management Growth Consultant and Partner at Winning by Design. With deep expertise in scaling organizations, she works with companies globally to build programs that are customer-centric and scalable. Customer Success Around the Web.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

ChurnZero

JANUARY 8, 2021

“Ken is a change agent, a problem-solver and a pragmatic leader who is passionate about developing strong, lasting relationships with customers,” said Zander Lurie, CEO of SurveyMonkey, in a statement. “He Prior to Alida, Jason led the customer success and consulting services teams at BMC Software, CA Technologies and Protiviti.

Chief Customer Officer 98

Chief Customer Officer Healthcare Customer centricity Customer retention 98

NobelBiz

FEBRUARY 17, 2023

You may also automate some requests, such as appointment cancellations, to reduce your consultants’ effort. Understanding what kind of products and services your clients want, and how to customize those products to meet those needs is a vital skill. As we’ve seen, such knowledge is a key component of the customer-centric approach.

Customer Service 52

Customer Service Automatic Callback Call Center Average Handle Time 52

Customer Guru

FEBRUARY 15, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Healthcare 86

Healthcare Customer centricity Technology Engineering 86

CustomerSuccessBox

MARCH 3, 2022

Top Customer Success Books for Customer Success Managers to read in 2022. Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. The Customer Success Pioneer: the first 12 months of your journey into growth. A book for professionals who are engineering the growth of revenue.

Management 52

Management Chief Customer Officer SaaS Sales 52

Amity

OCTOBER 31, 2016

Uberflip has always had a strong marketing team because, after all, we’re a content marketing platform, the sales team has grown a ton over the last couple of years, and we have an amazing, fast-growing engineering team that’s built an amazing product. What does the culture of Customer Success look like at Uberflip?

Coaching 0

Coaching Engineering Upselling Marketing 0

Education Services Group

OCTOBER 25, 2022

And if we really want to crack the nut of being customer-centric, we have to go out there and spend as much time as we can with the customer and document what we’re learning and share that internally. Is Engineering building a stable, reliable product? Being an . It goes on and on.

Marketing 52

Marketing Sales Customer centricity Accountability 52

GetFeedback

JANUARY 19, 2020

Let’s step through a fictional customer journey and discuss how best to ask for feedback at each touchpoint, using this journey map developed by Jim Tincher of Heart of the Customer , a specialist in journey map consulting. . Touchpoint survey best practices. Click here to enlarge map) .

Surveys 146

Surveys Journey mapping Feedback B2B 146

CSM Magazine

JULY 27, 2015

Operator Keynote Address – Operationalising Customer Experience in the Digital Age. Embedding A Customer-Centric Culture Across Your Business. Operator Case Study – Building A Customer First Culture. Operator Case Study – Using Technology to Put Customer First. Alan Coleman, CEO, Brite:Bill, Ireland.

Customer centricity 40

Customer centricity Customer Care Engineering Best practices 40

Netomi

FEBRUARY 28, 2022

Those are the two best sources of information in terms of how consumers feel. [We] We] combine this qualitative understanding with insights from the analytics team and work with product teams and engineering to design the best solutions, improve processes, and prevent issues,” she said.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

ChurnZero

JUNE 3, 2022

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

To talk about what needs to change and to offer his thoughts on how you can do it, we’re joined by You Mon Tsang who founded not just one, but four successful software companies, including Biz360, Engine 140, and Milktruck, before going on to found his latest business ChurnZero where he’s CEO and founder. The lightning round.

SaaS 52

SaaS B2B Upselling Metrics 52

Amity

FEBRUARY 10, 2017

I was a pre-sales consultant and focused on helping sales land customers. Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software. What type of metrics do you watch closely?

Marketing 80

Marketing Customer centricity Coaching Sales 80

ClearAction

DECEMBER 31, 2017

You should have two camps of VoC: (1) exploring customers’ expectations, workarounds, consequences, and ultimate objectives among all the players who influence buying decisions and (2) monitoring what’s working and what’s not, with emphasis on moments of truth (pivot points for customer churn in their end-to-end journey). (2)

Customer Experience 54

Customer Experience Morale Accountability Surveys 54