TechSee

JUNE 16, 2022

By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. 2018 SWPP Annual Conference: June 4-6, Nashville, TN. Healthcare Call Center’s 30th Annual Conference: June 13-15, Pittsburgh, PA. and Now What?’

Contact Center 48

Contact Center Healthcare Best practices Call Center 48

Netomi

JANUARY 5, 2022

This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Can I Work a Customer Service Job from Home? Adrian Swinscoe.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Taylor Reach Group

APRIL 25, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. And learn more about exciting new technology that’s revolutionizing customer experience. CX Sydney – May 10, Sydney, Australia.

Contact Center 62

Contact Center Call Center Customer Experience outsourcing 62

JustCall

AUGUST 2, 2021

Strategies of Customer Service Leadership. While all customer experience experts are unique and successful in their own way, there are a few notable names here. Although CX (Customer Experience) is a game of wordplay and emotions, due research has been conducted on it. The customer experience experts are visible!

Customer Experience 52

Customer Experience Consulting Consulting Best practices 52

ClientSuccess

JANUARY 11, 2023

The concept of customer success continues to rapidly gain traction as businesses strive to improve their customer experience. To help organizations get the most out of this important function, there are now a variety of resources available: from websites and white papers to webinars, conferences and technologies.

Benchmark 80

Benchmark Upselling Education Best practices 80

Education Services Group

OCTOBER 15, 2020

We were thrilled to sponsor the first annual BIG RYG Customer Success Conference, and have our own Vice President of Customer Success & Operations, Megan Macaluso , included in the list of impressive speakers! (If Madeline Evans, Digital Customer Success Manager. Thankfully they are all available now On-Demand !)

Best practices 105

Best practices industry standards Customer centricity Sales 105

Fonolo

MARCH 6, 2019

When I first stepped foot into the Fonolo office nearly a year ago, I was also knowingly dipping my toes into the customer service ecology. This Canadian customer experience-obsessed organization is a vibrant and integral part of the North American CS and CX verticals. CCNG does just that. Learn more about it here.

CCNG 102

CCNG Customer Service Education Contact Center 102

Calabrio

MAY 10, 2019

As consumers have become more informed and competition amongst companies fiercer, customer experience (CX) has emerged as a key point of competitive differentiation and the contact centre as an essential part of the experience. Here are my recommendations for must-see sessions: The Basics of Customer Experience.

Technology 40

Technology Customer Experience Journey mapping Best practices 40

ChurnZero

MARCH 28, 2023

Early-stage SaaS businesses tend to put most of their focus on acquiring net new customers. For a little while, customer retention is a manageable task with existing staff. When you have only a handful of customers, your sales team, product team, customer support team—and even executives—can join forces to keep them happy.

SaaS 52

SaaS Chief Customer Officer Surveys Feedback 52

Education Services Group

OCTOBER 28, 2020

The business review is an opportunity for Customer Success Managers to dive deeper into gaining a better visualization of the customers’ business planning for the future strategies that will help the customers to achieve their goals. QBR Best Practices. What are the end goals of the business?

Chief Customer Officer 45

Chief Customer Officer Best practices Customer retention Upselling 45

Beyond Philosophy

MAY 14, 2015

More and more of your Customers believe access to self-service options is essential to their relationship with your business. Parature is a research and advisory firm specializing in communicating service-centric best practices. The writing is on the wall for your Customer Experience program’s future goals.

Self service 402

Self service Best practices Customer Experience Call Center 402

ChurnZero

DECEMBER 29, 2020

Customer Success teams (and their customers alike) feel the pain of conducting QBRs dictated by a now seemingly arbitrary timeframe and requisite. In this article, we question the “Q” in QBR and if Customer Success teams are blindly following a best practice that may no longer be relevant to their customers’ success.

SaaS 98

SaaS Chief Customer Officer Upselling Metrics 98

ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Customer Service ? Customer Experience .

SaaS 59

SaaS Metrics Best practices Customer retention 59

Education Services Group

MAY 26, 2021

2020 proved that virtual learning can be a great alternative to being somewhere in person, and there’s no shortage of excellent virtual conferences, discussions, and gatherings to spark anyone’s interest. Customer Success webinars are no exception.

Best practices 52

Best practices B2B SaaS Analytics 52

NobelBiz

JUNE 19, 2023

From monitoring agent performance and customer interactions to identifying emerging trends and addressing issues proactively, real-time monitoring is a game-changer. In this blog article, we’ll explore the transformative impact of real-time monitoring in call centers and how it can take customer experiences to new heights.

Call Center 52

Call Center Coaching Contact Center Metrics 52

Education Services Group

OCTOBER 27, 2020

TSIA’s conferences are always jam-packed with best-practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. Chae Stewart, Digital Customer Success Manager. This year’s TSIA Interact was my first time experiencing the conference.

Education 52

Education Best practices Journey mapping Analytics 52

Education Services Group

MAY 12, 2021

TSIA’s conferences are always jam-packed with best practices, real-life examples, success stories, and lessons learned from some of technology’s biggest names. It streamlines content delivery and doing so at the appropriate time can keep customers not only educated, but engaged, without adding fatigue.

Journey mapping 98

Journey mapping Best practices Education Metrics 98

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. You know it’s a good conference if this was your only piece of feedback.). Your digital transformation is late.

Upselling 52

Upselling Sales Marketing Management 52

Kayako

MAY 12, 2016

I looked around online for a place to learn about customer support, maybe exchange some ideas with others working support or find best practices… But there was none.”. Support Ops is the closest you can get to taking a course in customer support. Customer support blogs, and publications. CX Journey.

Customer Support 51

Customer Support Best practices Technical Support Call Center 51

Talkdesk

MAY 5, 2016

With years of combined experience attending hundreds of conferences, summits and trade shows, Talkdesk’s marketing team has seen the good, the bad and the ugly. We are hoping to mirror the ideal customer experience in our attendee experience for this event. Build Upon Your Customer-Centric Expertise.

Customer centricity 40

Customer centricity Best practices Customer retention Marketing 40

SmartKarrot

JULY 27, 2022

Role: Director Customer Success Location: Remote, United States Organization: symplr As a Director of Customer Success, you will be responsible for providing leadership, mentoring, and professional development for customer success team members. Drive organizational process improvements for a world-class customer experience.

Engineering 19

Engineering Finance Best practices Upselling 19

JustCall

NOVEMBER 25, 2022

Businesses can use CI software to record meaningful discussions with potential customers, identify unsafe or illegal conversational subjects, train new salespeople on best practices, and for any other purposes where the analysis and transcription of sales calls is required. Top 10 Best Conversation Intelligence Software.

Real estate 52

Real estate CRM Coaching Contact Center 52

Voxjar

MARCH 10, 2020

There’s pressure from the top to align the performance of the customer service team with the goals of the entire organization. Your starting to hear the acronym KPI tossed around at conferences and even between members of the executive team. Provide alerts to identify “at-risk” and satisfied customers.

Metrics 52

Metrics Customer Service Call Center Customer retention 52

SharpenCX

JANUARY 14, 2020

Can you boost morale, improve your service level, and retain customers without the extra cash? Download Now: Learn 29 best practices and coaching techniques for running your call center. Let’s take a look at some budget-friendly ways to improve your call center internally, all while making your customers happier.

Call Center 76

Call Center Customer Service Morale Finance 76

Kayako

MARCH 21, 2017

“Someone I had sent a reply to in a ticket found me at a conference last year, and thanked me for taking the time to write back acknowledging his feedback, and also for sending educational material about how and why we work here. “He had been unaware his particular request involved some best practices. ” Eva.

Education 84

Education Best practices Feedback Personalization 84

Amity

FEBRUARY 2, 2016

We sat down with Perry Monaco, Manager of Customer Success - The Americas, to discuss how Customer Success has evolved at LinkedIn over the last 5 years. The Reason Why More Companies Are Using Customer Success Teams to Ensure Customer Lifetime Value. March 21-22 - Customer Success Summit.

SaaS 80

SaaS Education Customer retention Sales 80

CSM Magazine

FEBRUARY 15, 2016

That’s the message from retail technology specialist K3 CRM, at a time when figures released by Walker Solutions predict that by 2020 customer experience will overtake price and product as the key brand differentiator. Left: Andrew Bray, Managing Director at K3 CRM .

CRM 40

CRM Consulting Consulting Customer centricity 40

Global Response

JANUARY 9, 2023

Build customer trust Outsourcing can help you build trust, loyalty and retention among customers through improved customer experiences. Excellent customer service drives customer loyalty and retention, which in turn increases revenue.

outsourcing 62

outsourcing Customer Service Business Process Outsourcing Contact Center 62

Education Services Group

MAY 11, 2018

Folks who know that to improve their bottom lines they need higher touch engagement with their customers — but don’t have the resources to make that a reality. While attending this year’s Gainsight Pulse Conference, the significance of human-touch was made clear across the board.

Journey mapping 40

Journey mapping Best practices Upselling outsourcing 40

JustCall

NOVEMBER 24, 2022

Create a clearly defined plan that gives structure to your presentation, like a good pitch, to increase conversion rates, convert more leads into deals, and ensure that all of your sales reps deliver positive and consistent customer experiences. Prospecting can involve online research or participation in conferences or industry events.

Sales 52

Sales B2B Surveys CRM 52

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience.

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Education Services Group

JANUARY 25, 2023

And so, I did a panel talk at a conference, and they’re like, “how do I get a seat at the table?” That’s why Sales get nice things because somebody has ascribed, leadership, they’ve ascribed the revenue number to that person, and then they get resources to hit that revenue number.

Finance 52

Finance Sales Morale SaaS 52

ChurnZero

DECEMBER 20, 2019

By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero . 2020 will be all about putting customers’ experience and success at the forefront of all departments across the company. . .

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

SmartKarrot

JANUARY 20, 2021

Provide real-time visibility into customer happiness and drive the right actions at the company to deliver a terrific customer experience. Build and implement a program to help customers deploy Lockstep’s best practices and get the maximum ROI from their investment in Lockstep.

Banking 10

Banking Best practices Engineering Upselling 10

Callminer

JULY 15, 2019

This virtual conference will cover a ranging of topics, expert speakers, partners and customers about better customer and agent experiences through speech analytics. Thursday, July 25th Customer Experience. Thursday, July 26th Customer Experience. Register for 11am BST Session.

Telecommunications 28

Telecommunications Contact Center Analytics Employee engagement 28