Customer Service Life

NOVEMBER 15, 2020

Ready for a change, I’ve been on an operations hiatus of sorts for the past five years, working in a couple of different marketing roles where it was my job to advise contact center leaders on best practices for technology, quality, and customer experience. Regularly evaluate customer interactions and coach agents.

Contact Center 92

Contact Center Engineering Calibration Coaching 92

Callminer

FEBRUARY 4, 2021

Coaching needs to happen in real time from management. Older citizens, the unhealthy, and those in low-income areas have always been targets for social engineering. Now, so many more people are experiencing increased vulnerability, and hackers and social engineering cybercriminals are very aware. Michael Stahl.

Call Center 345

Call Center Contact Center Finance Consulting 345

JustCall

MAY 23, 2023

The focus this year will largely be around the themes of digital transformation and innovation, the growing role of Generative AI and emerging tech, and top industry insights as well as best practices. Read on to learn more about what you can look forward to.

Customer Experience 52

Customer Experience Agent burnout SaaS Contact Center 52

ChurnZero

NOVEMBER 4, 2022

To get your CS team to look outside of themselves and flex their empathy, coach them on how to interact with customers, especially when it involves delivering undesirable news. When CSMs pass off renewal and expansion opportunities to sales, they rob themselves of the rewards that they’ve rightfully earned helping customers succeed. “I

SaaS 98

SaaS Customer centricity Finance Best practices 98

CustomerSuccessBox

DECEMBER 6, 2021

His brainchild, Sixteen Ventures , is his medium of sharing his expertise and ideas to help businesses obtain sales acceleration and augment customer engagement. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups. Dave Jackson. Rick Adams.

SaaS 52

SaaS Customer advocacy Coaching B2B 52

Balto

JUNE 23, 2022

Think back to your best coach, teacher, or mentor growing up. Conversely, we’ve all had coaches and teachers who bombarded us with a ton of bad information. In fact, myself and my co-founder were sales development representatives (cold calls, outbound, Redbull…the whole shebang) before starting Balto.

Contact Center 52

Contact Center Transportation Coaching Best practices 52

JustCall

MARCH 8, 2023

Annette Franz is a renowned customer experience thought leader, consultant, coach, and author with over 30 years of experience in the industry. She has delivered over 1,500 transformative keynotes and coached over 20,000 leaders on elevating their companies’ CX game in the marketplace. Follow Jeanne on LinkedIn 6.

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Customer centricity 52

aircall

DECEMBER 17, 2021

From best practices to collecting feedback and from writing job descriptions and creating internal recruitment processes, the holiday season gives HR professionals time to reflect. Are there some elements that can be coached or taught? . This year, the U.S.

Benchmark 62

Benchmark Coaching Engineering Best practices 62

Amity

NOVEMBER 28, 2018

Delivered as a service, Densify's patented optimization engine collects and analyzes data from cloud computing services and other IT environments, which is further combined with advisory services of cloud experts who report on cost, explore usage patterns, and project future trends. I am the GM, the coach and the player.

Coaching 106

Coaching SaaS Metrics Accountability 106

CustomerSuccessBox

OCTOBER 31, 2021

Customer Success & Experience Influencer, Executive, Speaker, Author, Consultant, Coach, and Board Advisor who is passionate about sharing best practices and lessons learned to help others succeed! Product, Sales, Marketing, CS, Engineering all benefit from customer feedback. How does it help your customers?

Chief Customer Officer 52

Chief Customer Officer Consulting Consulting Coaching 52

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link]. Apply here: [link].

Upselling 19

Upselling Best practices Engineering Coaching 19

SmartKarrot

MAY 20, 2022

Map the customer journey, optimize lifecycle and health scores, and establish scalable best-practice playbooks. Collaborate and communicate with product and engineering colleagues to influence client success initiatives within the product roadmap. Guide the customer on product capabilities, usage, and best practices.

Engineering 19

Engineering Best practices Finance Coaching 19

SmartKarrot

DECEMBER 13, 2022

Developing customer success best practices and building a team of network analytics experts to maximize the firm’s impact on client organizations. Partners with other CS Segment Leads, SaaS Ops, Product, Engineering, Partner Enablement, Marketing and Sales to execute leader-developed strategy. Apply here: [link].

Engineering 19

Engineering SaaS Coaching Government 19

SmartKarrot

OCTOBER 3, 2022

Role: Senior Director of Customer Success Location: Washington DC-Baltimore Area, US (Hybrid) Organization: TitanHouse As a Senior Director of Customer Success, you will establish and adhere to best practices in SaaS Customer Success. Recruit, hire, mentor and coach Customer Success team members. Their success is the success.

Upselling 19

Upselling Coaching Best practices Consulting 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Provide guidance to customers on new software upgrades, vulnerabilities, best practices.

Engineering 19

Engineering Coaching Upselling Feedback 19

SmartKarrot

FEBRUARY 8, 2023

Learn from best practices in industry. Coach and develop direct reports for growth and development. Oversee development of best practices in training materials. Manage the day-to-day of the Field Operations Team and communicate customer needs to the engineering and product teams.

Engineering 19

Engineering Best practices Customer centricity Coaching 19

SmartKarrot

APRIL 25, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Best practices 19

Best practices Consulting Consulting Metrics 19

SmartKarrot

JANUARY 4, 2023

Engage Sales, Solutions, and Product/Engineering to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements. Guide and coach customers with proactive customer success processes.

Coaching 19

Coaching Accountability Engineering Best practices 19

SmartKarrot

AUGUST 30, 2022

Advocate for corporate clients’ needs with the product, engineering, marketing and sales teams to ensure all departments work together to support a great client experience. When needed, partner with sales team to drive upsell opportunities. Lead, coach and empower the customer success team to be successful in their roles.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

OCTOBER 19, 2022

Creating best-in-class processes for onboarding, training, support, engagement, and business reviews. Partnering with the Sales and Product teams to define product goals and Tread’s roadmap. Work closely with Engineering, Marketing, and Design departments to integrate and streamline core processes across the company.

Customer advocacy 19

Customer advocacy Coaching Banking Accountability 19

Callminer

FEBRUARY 21, 2018

He is an Information technology enthusiast and petroleum engineer by discipline from Nigeria with a desire to make it work. When call tracking software and a CRM merge, the sales team will have access to live customer insights which will allow them to follow up on leads quickly and efficiently. Peter Abah. Stacy Caprio. Stacy4Startups.

call center software 210

call center software Call Center Contact Center Analytics 210

SmartKarrot

APRIL 7, 2022

Drive employee engagement and a high-performance culture within the teams, ensuring effective performance management, coaching, and development of the teams, and creating an environment where people can excel through accountability, encouragement, and empowerment. Drives innovation, best practices, and process improvement.

Customer advocacy 19

Customer advocacy Engineering Coaching Employee engagement 19

SmartKarrot

NOVEMBER 16, 2022

Ensure successful implementation of the service sales strategy, to profitably achieve qualitative and quantitative targets for services. Lead and develop the Service sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction and deliver customer value realization.

Upselling 19

Upselling Coaching Accountability Engineering 19

SmartKarrot

OCTOBER 31, 2022

Apply here: [link] Role: Sr Director, Customer Success Solution Engineering Location: Plano, TX, US (On-site) Organization: Trellix As a Sr Director of Customer Success, you will take ownership of the technical adoption journey across the portfolio, designing delivery activities across customer success, professional services, learning and support.

Upselling 19

Upselling Best practices Coaching Engineering 19

SmartKarrot

OCTOBER 21, 2022

Interact with Sales, Product, Engineering, Support, Services, Finance and Executive teams to drive positive change on behalf of the customers. Align with Sales on expansion and retention strategies and processes. Work closely with Cellebrite’s sales/account managers to share customer issues, needs, growth opportunities, etc.

Finance 19

Finance Upselling Coaching Engineering 19

SmartKarrot

MARCH 7, 2022

As a player-coach, you both will manage the enterprise customers as well as lead, motivate and enable a team of high-performing Customer Success Managers as we grow and scale the team. Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.

Enterprise 19

Enterprise Engineering Accountability Government 19

aircall

MARCH 16, 2018

Thoughtful training leads to well-informed and productive customer support agents, but no amount of coaching can make up for understaffing or a possibly incorrect hire. The product will change and policies will be updated — veteran agents, as well as new hires, can always use an occasional refresher on company best practices.

Customer Support 88

Customer Support Brand ambassadors Morale Surveys 88

SmartKarrot

APRIL 1, 2022

Role: Customer Success Director, WordPress VIP Location: Remote, United States Organization: Automattic As a Customer Success Director, you will be responsible for developing and supporting best-in-class account teams (Technical Account Managers, Engineers, and Support Engineers) by acting as a mentor, coach, and team player.

Upselling 19

Upselling Engineering Accountability SaaS 19

DMG Consulting

JANUARY 2, 2018

Speech analytics technology, specifically keyword search and transcription, is being incorporated into a variety of third-party applications, creating a very large opportunity for the engine providers. It is common to find speech analytics as a fully integrated module of sales solutions and marketing automation platforms.

Analytics 54

Analytics Enterprise Contact Center Engineering 54

SmartKarrot

NOVEMBER 2, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Hires, trains, coaches, counsels, and evaluates the performance of direct reports. Perform any escalation calls for at-risk customers.

Coaching 19

Coaching Engineering Education Best practices 19

SmartKarrot

APRIL 13, 2023

Abhijit is a seasoned entrepreneur with over 20 years of experience and has successfully built businesses in the sales and marketing domain for the B2B tech industry. Amaro Araujo Amaro Araujo is a bestselling author, speaker, account manager and international sales and negotiation expert.

Accountability 11

Accountability Management Consulting Consulting 11

SmartKarrot

FEBRUARY 4, 2022

Coach clients to be product experts and train their teams on data.world’s best practices so they become increasingly self-sufficient. Partner with Sales VPs in the development and maintenance of client and agency relationships. Collaborating with Enterprise Sales Executives to form and maintain account growth plans.

Enterprise 19

Enterprise Accountability Upselling Coaching 19

SmartKarrot

NOVEMBER 26, 2021

Coach customers to be product experts and train their teams on the Onna platform so they become increasingly self-sufficient. Help the product and engineering team continue to deliver new products at the highest quality. Develop relevant content related to data-driven fundraising best practices.

Government 19

Government Accountability Coaching Engineering 19

Amity

MAY 24, 2016

Even if you're an expert in best practices, you'll never be able to know what works best for your team or customers without experimenting and optimizing. The leaders of the customer success team should be able to interface with sales, marketing, product, engineering, support, services, finance, etc.

SaaS 84

SaaS Engineering Finance Metrics 84

NobelBiz

MAY 2, 2023

In this respect, one of the best practices in the industry at the moment is to break the boundaries of voice-only outbound campaigns and go for what is known as the omnichannel approach. He notes that the cheapest option may not always be the best choice and that transparency in pricing and quality is essential.

Contact Center 52

Contact Center Average Handle Time Call Center CRM 52

Help Scout

OCTOBER 30, 2018

Center your recruiting strategy on diversity/inclusion best practices. For us at Help Scout, our data showed us that our design and engineering teams were overwhelmingly white and male. In 2016, only 5% of our Engineering/Design teams identified as women, and now we’re at 26%. Zainab Allawala, Help Scout Sales. “At

Engineering 40

Engineering Coaching Personalization Best practices 40

SmartKarrot

SEPTEMBER 23, 2021

Partner with Sales leaders and offer account insight to build pipeline volume and accelerate expansion velocity. Partner with the Sales team by leading Proof of Concept and Pilot projects with prospects. Coach peers proactively in the organization to create skill lift that drives client growth and contributes to overall team success.

Upselling 19

Upselling Advertising Analytics Coaching 19