Call Center Quality Assurance [21 Best Practices and Tips]
APRIL 16, 2019
Your agents provide excellent customer service, thus your customers are happy to be your customers. There is an actual way to make sure the service your agents provide is on-point and your customers’ level of satisfaction is top. Although it seems to be another boring term, call center quality assurance is a process that helps you keep customer satisfaction on-point through monitoring your agents’ work. Use customer feedback. Keep it customer-centric.