Despite the surging popularity of social media and text messaging, traditional phone interactions are still occurring by the billions when it comes to B2C interactions. Upsell promotions and incentives. Upselling is a great way to fill space. MORE

These tactics work for B2B as well as B2C, although the examples discussed here are based on a retail setting. Upsell – Once you understand why the customer is purchasing a particular item and why he or she needs it, upsell if appropriate. MORE

Effective Customer Success strategy typically results in decreased customer churn and increased upsell opportunities. Image courtesy of Pixabay Time to tackle another differentiation! Last week, I once again tackled the topic of the differences between customer experience and customer service. MORE

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. MORE

Is C-3PO going to be able to upsell a customer on another product/service your company makes because of his positive interactions with them? Often B2B is separated from B2C, and it makes sense regarding target audiences. MORE

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Find Appropriate Upsells. MORE

24 Experts Reveal Their Top Customer Retention Strategies For B2C Brands by Clutch. When Upselling Makes for a Bad Customer Service Experience by Conversational. Yes, there are companies that abuse the privilege to upsell, and this article shares three of them. MORE

Understanding B2B, B2C and Telemarketing. B2C , however, is the businesses selling goods and services directly to the final customer. Moving on, let’s have a look at some, Differences Between B2B and B2C Telemarketing. MORE

In a recent Forrester survey, B2C marketing decision makers indicated that 37% of their marketing program budget is spent on new customer acquisition, while in contrast, only 20% of their marketing budget is spent on driving retention of existing customers or upselling to them. Because of this, you’re unable to use valuable insights gained in the acquisition stage to improve the customer experience and maximize upsell and cross-sell opportunities. MORE

66% of B2B customers and 52% of B2C customers have stopped buying from a company following a bad service interaction. 62% of B2B customers and 42% of B2C customers purchased more from a brand following a good service experience. 10% to 30% of eCommerce revenues come from upsell and cross-sell recommendations. It is 4x more expensive for SaaS companies to gain $1 from acquiring new customers than from upselling existing customers. MORE

upselling to the most loyal customers) Process changes (e.g. The situation when B2B CX was very distant from B2C CX has been rapidly changing. Now at least 80% of B2B buyers now expect the same buying experience as B2C customers. MORE