Callminer

DECEMBER 17, 2023

Generative AI is extremely powerful, but when it comes to TCO it’s important to understand the implications of building your own AI-powered conversation intelligence solution vs. licensing one.

344

344

Callminer

NOVEMBER 29, 2023

Despite increased investments in AI, concerns about AI risks are also prominent. Read this blog to learn about examples of responsible AI, showcasing how to use the technology while minimizing risk.

Technology 315

Technology 315

Callminer

NOVEMBER 23, 2023

Read this blog to learn how real-time guidance allows customer service agents to optimize the time they spend with customers by receiving in-the-moment suggestions to improve an interaction.

Customer Experience 182

Customer Experience Customer Service 182

Callminer

NOVEMBER 20, 2023

Emotion analytics is just one tool that businesses can use to better understand their customers’ needs. Read this blog to learn the business benefits of detecting customer emotions, FAQs, and more.

Analytics 182

Analytics Customer emotions 182

Callminer

OCTOBER 29, 2023

Customers are the bedrock of any successful business, so providing excellent customer experience is crucial. Read this blog for important elements to consider when selecting the best CX software.

Customer Experience 304

Customer Experience 304

Callminer

OCTOBER 17, 2023

Customers are already telling you everything you need to know about their feelings toward your brand, if you listen. Read our blog to learn how VoC analytics drive CX improvements and strategies.

Analytics 182

Analytics 182

Callminer

OCTOBER 10, 2023

From inflation to climate change, this blog explores the top trends impacting modern insurers, and how these teams can improve customer experience while reducing costs.

Customer Experience 344

Customer Experience 344

Callminer

SEPTEMBER 25, 2023

The “more with less” economy has driven AI adoption as organizations strive to optimize CX. Read this blog to get the details on the 2023 CallMiner CX Landscape Report.

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182

Callminer

SEPTEMBER 19, 2023

Today's conversation intelligence solutions are applying GPT and LLMs, and organizations must carefully evaluate building in-house solutions. Read this blog to learn why.

389

389

Callminer

AUGUST 30, 2023

Quality assurance (QA) should serve as the baseline for BPOs’ client services. Here’s how to use AI-based conversation intelligence to improve QA and drive revenue.

300

300

Callminer

AUGUST 27, 2023

An omnichannel contact center syncs conversations across channels, including email, calls, and social media. Learn how an omnichannel strategy can ensure you meet your customers wherever they are.

Contact Center 182

Contact Center 182

Callminer

AUGUST 15, 2023

Forrester Research has named CallMiner the Leader in The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 report, receiving top scores in current offering and strategy.

Customer Service 182

Customer Service 182

Callminer

AUGUST 14, 2023

Voice of the customer analytics is crucial for businesses to gather insightful customer feedback, utilizing strategies such as surveys, social media listening, in-app reviews, live chat, and more.

Analytics 324

Analytics Surveys Feedback 324

Callminer

AUGUST 8, 2023

While customer service is important, experience management can create long-lasting, positive experiences that keep customers returning and workers productive.

Management 182

Management Customer Service 182

Callminer

JULY 26, 2023

Discover why product experience (PX) plays such a crucial role in the customer journey and how it directly impacts customer retention and satisfaction.

Customer retention 342

Customer retention 342

Callminer

JULY 24, 2023

Learn more about patient experience, and why it is a critical part of healthcare that allows providers to better understand how patients feel about their care.

Healthcare 182

Healthcare 182

Callminer

JULY 19, 2023

Learn how to manage the rollout of an AI-powered conversation intelligence solution to maximize ROI in the first 90 days.

Management 238

Management 238

Callminer

JULY 7, 2023

CallMiner VP of Product Management, Bruce McMahon, shares updates in the 2023.07 release, including the type of data users can collect, as well as how and where that data is viewed.

Management 344

Management 344

Callminer

JUNE 7, 2023

An excellent customer experience is vital for building customer loyalty. Find out how to choose the best customer experience platform for your business.

Customer Experience 182

Customer Experience 182

Callminer

JUNE 2, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares updates from the CallMiner 2023.06 platform release, including AI-based contact summarization, AI redaction and more.

Management 345

Management 345

Callminer

MAY 23, 2023

Companies that want to improve customer service in the call center may not know where to begin, so we've created a list of 25 tips from call center experts.

Call Center 345

Call Center Customer Service 345

Callminer

MAY 8, 2023

Customer experience management is complex, but the right software can help. Find out how to choose the right experience management software for your business.

Management 344

Management Customer Experience 344

Callminer

APRIL 27, 2023

NLP, ML and AI are everywhere in everyday life, and most people have encountered these technologies in action without even being aware of it. This blog shares 25 examples of NLP and ML.

Technology 182

Technology 182

Callminer

APRIL 25, 2023

Product innovation is critical for companies to stay competitive. Read this blog to learn more about product innovation, the various types of strategies, and best practices for success.

Best practices 69

Best practices 69

Callminer

MARCH 31, 2023

Bruce McMahon, VP of Product Management, highlights CallMiner's latest platform enhancements, including new speaker measures by talk time percent and duration, and hierarchy filtering in Alert.

Management 352

Management 352

Callminer

MARCH 29, 2023

More businesses are deploying call center analytics. Read this blog to learn how your current or future call recorder can prime you for effectively implementing conversation intelligence.

Analytics 182

Analytics Call Center 182

Callminer

MARCH 8, 2023

Read this blog to learn how to use the customer retention rate formula, common variations, and how you can put it to use in your organization.

Customer retention 182

Customer retention 182

Callminer

MARCH 6, 2023

This blog reviews what natural language processing is and explores expert tips and best practices for choosing the best NLP software for your business.

Best practices 182

Best practices 182

Callminer

MARCH 3, 2023

Bruce McMahon, CallMiner's VP of Product, shares updates from the 2023.03 release that continue to drive value for customers, including two new measures – agitation and message total by speaker.

182

182

Callminer

FEBRUARY 15, 2023

How consumers feel about your brand has a powerful influence on the success of your business. This blog provides best practices and insights into driving a positive brand experience.

Best practices 182

Best practices 182

Callminer

FEBRUARY 13, 2023

In recent years, QA has evolved with the increased sophistication of conversation intelligence technology. Read this blog to learn how CallMiner supports every type of quality management journey.

Quality management 333

Quality management Technology Management 333

Callminer

FEBRUARY 1, 2023

CallMiner's VP of Int'l, Frank Sherlock, talks about the value of customer communications ahead of his session at Credit Connect’s Online Collections Technology Think Tank. Read more in his blog.

Technology 182

Technology 182

Callminer

JANUARY 23, 2023

As we know, a happy employee is a productive employee, and part of that includes making sure they feel like they can successfully do their jobs. Read this blog for employee coaching strategies.

Coaching 182

Coaching Best practices 182

Callminer

JANUARY 6, 2023

CallMiner's VP of Product Management, Bruce McMahon, shares highlights from the 2023.01 release, which empowers users to get the most out of the CallMiner platform and drive improved CX and outcomes.

Management 182

Management 182

Callminer

DECEMBER 28, 2022

Customer sentiment is a crucial metric for every business. Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more.

Metrics 182

Metrics Customer Service 182

Callminer

DECEMBER 26, 2022

Read this blog to better understand product innovation, including new product development, and best practices for getting it right with conversation intelligence.

Best practices 182

Best practices 182

Callminer

DECEMBER 14, 2022

In order to keep valued customers as long as possible, organizations must identify when customers leave and why. This blog looks at the common mistakes made when measuring customer churn.

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182