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Zoho CRM Phone Integration: How It Benefits Sales & Support Agents

JustCall

You can do all this and more with the Zoho CRM phone integration. Before we look at how the Zoho CRM integration can benefit your business, let’s understand why delivering a personalized experience is the name of the game today. Enter: Zoho CRM integration. What is Zoho CRM?

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5 Top Customer Service Articles of the Week 8-1-2022

ShepHyken

Destination CRM) In a new report, HBR found that while 88 percent of global business leaders recognize that customer engagement has a significant impact on their organizations’ bottom line. They want B2C-like experiences. My Comment: The digital experience is not just for B2C companies. Can you deliver?

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Managing a B2C Breakup and 3 Ways to Win Them Back

Russel Lolacher

Are you taking the steps needed after a B2C breakup to keep the relationship alive? B2C Breakup Case Study. How to Bring B2C Back. Maintain a CRM tool — keep track of and maintain those relationships with a program integrated into your marketing, PR and customer service departments (even if it’s all one person).

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Why You Must Address Customer Irrationality Before It’s Too Late

Beyond Philosophy

At British Telecom (BT), we were buying a CRM system. They are irrational in business-to-consumer (B2C) transactions and they are irrational in business-to-business (B2B) interactions also. With the CRM decision in BT, we did not set out to be irrational about it. We went with Company B’s CRM. However, we weren’t.

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Successful Customer Service is Personal

CCNG

Isn’t this the foundation of a CRM strategy? IT DOESN’T MATTER…B2C OR B2B. The constant debate about the differences in B2C or B2B are fruitless. Granted this book was written with a marketing bent and some of the discussions are outdated. That, in turn, allows you to create more effective personal relationships.

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Guest Blog: Why cross-team collaboration is essential for B2B customer support teams

ShepHyken

Simply put, B2B support is significantly different than B2C support. Teams should integrate support software with development tools, sales tools including CRM technology, and marketing communication tools. They told your VP of Sales who updated their contact info in the CRM and its fed elsewhere via integrations.

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Guest Post: Transactional vs Relational Customer Service

ShepHyken

A customer relationship management (CRM) system keeps buyer information organized and accessible. She has 10+ years of B2B & B2C marketing experience in various sectors such as SaaS, e-commerce, education, and consumer goods. The strategy may also include sending personalized messages on holidays and birthdays. .